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“It's ok but not quite there yet. Staff need training.” 3 of 5 stars
Review of Holiday Inn Resort Changbaishan

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Holiday Inn Resort Changbaishan
4.0 of 5 Hotel   |   No.455 Baiyun Road, Changbaishan International Tourism Resor, Fusong County 134504, China   |  
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Ranked #3 of 61 Hotels in Fusong County
Shanghai, China
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“It's ok but not quite there yet. Staff need training.”
3 of 5 stars Reviewed February 16, 2013

Well, what can I say, it’s brand new, only been open for a couple of months and it shows. Despite a steady inflow of tourists it still suffers teething problems, most of them are staff related, some of them are build quality related.

There are only a couple of flights to Changbaishan, so besides the occasional bus, the flight arrivals should be known and predictable. Our flight was delayed by 4 hours and we arrived at the hotel close to 2AM. The hotel shuttle bus was waiting at the airport so that’s fine, but the front desk had forgotten about the bus load of passengers, resulting in 30 odd weary travellers and 1 half asleep front desk employee who had no clue. Not a pretty sight.

Rooms: The rooms are good. All you need for a skiing vacation. Bathtub, warm water, big bed, and a view of…the lobby entrance on the back of the building. Which I don’t really mind, just having a room at the far end of the hallway also seems to mean shoddy wifi reception, time outs, disconnects, etc. There is an internet cable that works fine, but for a brand new hotel, with hotel wide wifi, this is annoying.

Build quality, the hotel has been open a couple of months and already there are cracks in the ceilings, the towel rack in the bathroom is already sagging, the maintenance hatch to the bathtub doesn’t stay closed properly. The swimming pool staircase handrail is loose. The first chipped tiles can be seen in the pool.
Silicone kit has been applied generously everywhere, including to the bathroom curtain. All typical for Chinese build standards and not a disaster, though I feel for Holiday Inn because in 3 years from now this place will be roadkill.

Amenities: The pool is awesome. If you miss out on the pool you’ve wasted an opportunity. The water is nicely warm and a good soak after a day of swimming really helps. That said….why do we have to wear swimming caps? Come on, you’re supposed to be a new 5 star hotel. Finally the gym is missing all the weights, and your choices are limited to 2 treadmills, a bicycle and a skippy ball. The kids activity rooms were “temporary closed”.

Food: Edible, definitely geared towards a Chinese crowd. Breakfast was good enough. Though I don’t understand why the fruit and juices consist mostly out of grapefruit? Haven’t seen an orange or orangejuice my entire stay, did see graprefruit , grape juice, mango juice, any other juice. Staff also don’t know what “sunny side up” means. They only know eggs fried on both sides. Room service was a hit and miss. Burger was ok, Nasi Goreng was mildly warm to cold on arrival. Onion soup seemed like water with onions added and then cooked for a little while.

Staff: this is the one that really gets to me. We didn’t bring the swimming caps so we bought some in the hotel…tried charging it to the room, which created administrative havoc. Health club staff insisted on taking my wife to the front desk to “verify the room and signature”, upon which the employee also handed in a pile of receipts from other forgetful guests who had paid cash. The front desk then proceeded to process the cash receipts one by one while my wife stood there waiting for the room verification….bring cash to the gym…it will save you 15 min of your life. When my wife asked to do hers first, since she was actually waiting on them, the front desk replied: but these are all from the gym right, so I need to do them all. Yes, but only 1 sheet has a guest actually standing in front of you waiting….. The front desk didn’t see the point in not making guests wait and proceeded with the other paperwork anyway.
At another time we had a question about the bill settlement at the end of the stay and staff was nowhere to be found. There was 1 staff processing tons of paperwork from a travel agent. The reason: oh, it’s dinner break, all the staff are gone for food.
When ordering room service the room service phone was not answered for 10 minutes. Calling the front desk or the “guest service center” just resulted in being patched through to a phone that nobody picks up.

Conclusion: In comparison to other Chinese ski resorts like Yabuli this is already miles in the right direction. It’s definitely stayable. You can find good deals online (in Chinese) through their “Wanda prepaid card” and Spring SSS also has packages that include this hotel. I would be ok with recommending it for a ski resort hotel in China.

Room Tip: Get one in the middle of the building, not on the far side of the wings. Wifi was very wobbly.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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35 reviews from our community

Traveler rating
    12
    12
    9
    2
    0
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4
3
Solo
0
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Russian first
  • Any
English first
Beijing, China
Top Contributor
98 reviews 98 reviews
49 hotel reviews
Reviews in 43 cities Reviews in 43 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed December 30, 2012

Considering they've only just opened a month So, I will say it was ok, even with the problems, and we will go back, but I will expect them to improve a lot to get to the standard they should be maintaining.

We rented 3 suites for our group. 2 on the 2nd floor ours on 5th floor. Each had some water damage on a couple walls. And due to some unknown reason our master bath, stank.

The 2 other suites, a 2 br & a 3 br were ok. Ours, in true Chinese hotel fashion had a thermostat which is apparently just for show. Having travelled extensively in China I am used to hotels that are way over-heated in winter, so much so that you need to open all the windows and waste heat because its way too hot to sleep in the rooms. This hotel was the same. They had two methods of heating the rooms. Baseboard heaters and forced air. The thermostat only connects to the forced air system and even that didn't work. For example when the room temp was 25 degrees C, I set all 3 thermostats to cool the rooms down to a more reasonable 21 then left the room for 2 hours. And when we returned to the room later, instead of having the room cooled it had gotten heated to a roasting hot 34 degrees C!
We found that the only way the rooms could be made comfortable was to have the staff turn off the baseboard heaters from the hall and the forced air both, completely and open the windows and balcony doors even with it being minus 25C outside!
For the remainder of our 7 day stay we had to keep the heating off at all times and the living room windows open just to keep the rooms at 23-24C

Besides this, although they give you a kitchenette there are a lot of amenities they should add. More plates, silverware, cooking utensils, salt/pepper, etc.

As I said though, we will go back, mainly because of all the hotels at the newly opened ChangBai Shan ski area this hotel has by far the most convenient location. Until the Hyatt properties get open that is, then it will be a toss up.

Room Tip: All about the same but it seemed the 2nd floor rooms had more control of their room temp.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 28, 2012 via mobile

For non Chinese speaking this hotel might be a little disappointing. You would expect that in a Holiday Inn hotel you will be able to find more English speaking staff. Also the breakfast is oriented mostly towards Chinese customers. Otherwise the hotel is rather ok, but 5 stars seems a bit overrated. Location is close to the ski slopes. The ski resort is very suitable for beginners and medium level skiers, although also here it is a challenge to find English speaking ski teachers. All ski materials can be rented here, even ski clothes. In fact, the daily ski ticket is including materials in the rent.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Changbaishan

Address: No.455 Baiyun Road, Changbaishan International Tourism Resor, Fusong County 134504, China
Phone Number:
Location: China > Jilin > Fusong County
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 61 Hotels in Fusong County
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Resort Changbaishan 4*
Number of rooms: 603
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