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“Nice very Thai restaurant.” 4 of 5 stars
Review of Leam Hin Seafood

Leam Hin Seafood
90/11 Moo 7, Soi Baan Leam Hin, Thepkrasattri Road | Koh Keaw, Phuket Town, Phuket 83200, Thailand
+66 (0) 76 239 35
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Ranked #67 of 888 Restaurants in Phuket Town
Certificate of Excellence 2014
Cuisines: Seafood
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
The Netherlands
Top Contributor
63 reviews 63 reviews
21 restaurant reviews
Reviews in 29 cities Reviews in 29 cities
80 helpful votes 80 helpful votes
“Nice very Thai restaurant.”
4 of 5 stars Reviewed August 22, 2012 via mobile

Follow the road to the ferry dock for Coconut Island and about 100 meters further on you will find this large restaurant. We sometimes have lunch here during the weekend when lots of Thai families or groups eat here as well. Seafood is very good and so are many other dishes. The view is wonderful. Staff is a bit slow but that gives all the more reason to enjoy a cold draft beer.

    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
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122 reviews from our community

Visitor rating
    55
    51
    10
    4
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Thai first
  • Any
English first
Hatyai
1 review
2 helpful votes 2 helpful votes
“Serving Bad Fish”
2 of 5 stars Reviewed July 27, 2012

Was at this Seafood Restaurant recently with friends. We ordered a few dishes and the bill originally came up to B3500 approximately.
Most of the dishes were reasonably good and the raw prawns were fresh. Thus it was very disappointing when we were served a bad stale inedible steamed fish on a hotplate dish. All of us agreed it was indeed totally inedible.
We called the senior waitress (?manager) and informed her. She replied that it was our mistake in ordering a fish that was not 'live' / 'swimming' fish but one that was frozen. We sought clarity on this and then she blamed it on the inexperience of the waiter who took our order.
Nevertheless, we asked for another steamed fish and asked her to make sure it was fresh and edible.
The second steamed fish came much later and indeed it was fresh.
All was well and fine, and we managed to enjoy ourselves.

However when the bill came, we were stunned to see that we were charged for the BAD INEDIBLE steamed fish dish. When this was pointed out, we were told that we have already been given a "GENEROUS" discount of 5% on the price of this dish (not the whole bill, mind you, just the BAD INEDIBLE STEAMED FISH).

We informed her clearly that we were not paying for an inedible bad steamed fish that was served and insisted on a clear explanation of how this 'famous' restaurant can actually serve a BAD INEDIBLE STEAMED FISH in the first place.

We were not given any reason why beyond that it was actually our fault for ordering a BAD STALE fish!!! We insisted to speak to the 'BOSS' but he did not come.

We were then told that it was the fault of the waiter who took our order and if we refused to pay for the 95% cost of the BAD INEDIBLE fish, it would be deducted from the poor waiter's salary.

We insisted on an explanation why we were served bad inedible fish in the first place and refused to have this item included in our bill. This dish cost approximately B500.

Finally after a lengthy 'war' of attrition and resilience, the bill was reduced with removal of the offending dish cost. Total bill came to B2945 (approx).

This is not about the cost of the bill, we have no concerns about our ability to meet the cost. But this is definitely about pathetic customer feedback/complaint management.

At no time was it disputed by the restaurant that the fish was inedible and bad.

Hence it was absurd to claim that this was due to our ignorant ordering of a dish. Then later to place the blame on the waiter; and finally the sorry attempt to play on our sympathy for the waiter by claiming it will be deducted from his salary if we refused to pay.

It definitely spoilt the atmosphere and our congenial mood of the evening.

We certainly will not go to this place again, neither will we recommend it to anybody. Quite the opposite will be our response.

  • Visited July 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
34 reviews 34 reviews
8 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Sensational seafood at inexpensive price”
5 of 5 stars Reviewed July 16, 2012 via mobile

We are staying at The Village Coconut Island and ordered 2 small soups. They were both delicious. We were going to order another course but the soups filled us up so we opted for delicious iced lattes instead and cake and lime ice cream. We are going back.

    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Top Contributor
54 reviews 54 reviews
29 restaurant reviews
Reviews in 24 cities Reviews in 24 cities
40 helpful votes 40 helpful votes
“Great restaurant”
4 of 5 stars Reviewed May 13, 2012

Went here twice during our six night stay at Coconut Island, food and service were excellent. Staff were helpful and happily gave recommendations - as this is more a restaurant for locals rather than tourists they were keen to make sure our food wasn't too spicy. Menu was extensive, mostly seafood but there was a selection of chicken dishes to choose from.

  • Visited May 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
19 reviews 19 reviews
10 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
“Great Find!!”
5 of 5 stars Reviewed May 6, 2012

This is a magical find. Virtually no tourists, mainly all locals. Seats hundreds and is busy every night for the high season.
This is hard to find as it is kilometers down a side road and may need a person with local knowledge to get there. It is however worth the effort. This is a massive establishment partially built out over the water.
Seafood, seafood and more seafood just perfectly cooked. Really for the locals but crash the party and enjoy.
As this is mainly for locals it closes at 10pm so be early.
Went twice in one week so it has to be good. I recommend the softshelled crabs and the Jumbo Tiger Prawns, BBQed. Enjoy.

  • Visited May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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