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“Just OK” 3 of 5 stars
Review of I Pavilion Phuket Hotel

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I Pavilion Phuket Hotel
1.0 of 5 Hotel   |   133 Satoon Road, Phuket Town, Phuket 83000, Thailand   |  
Hotel amenities
Ranked #116 of 141 hotels in Phuket Town
Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Just OK”
3 of 5 stars Reviewed October 20, 2013

The service was ok. The staffs are willing to help only if you asked. The hotel was under construction when we stayed. Hence, the breakfast area and the lobby does not have air conditioning. The room is spacious with wide windows. The location of the hotel is not really convenient. The guy who is responsible for our airport transfer is very nice.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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41 people have reviewed this hotel

Traveler rating
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    13
    8
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5
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Thai first
  • Any
English first
Bangkok, Thailand
Top Contributor
186 reviews 186 reviews
42 hotel reviews
Reviews in 87 cities Reviews in 87 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed September 15, 2013 via mobile

Exterior: Old high building. Small business and lobby area.

Interior:Standard clean room facility.At least had bathtub

Food:standard so so breakfast.

Location:Hardly find hotel. Narrow alley road to get in on both entranc side. Our group tour bus coach took almost half an hour to forward-backward bus parking in!!
Not close too anything. No 7-11 nearby need to walk 15 min up to get there on Chino-Portugese local house area.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uxbridge, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed June 13, 2013

Myself and some friends stayed here for 2 nights on route around Thailand and i would not reccommend it!!
The hotel was under construction so the lobby area was out of use and they were using a side area which was not great, the staff spoke very little English so when trying to get directions to find a restaurant this was not great!
The bathroom had a poor excuse of a dripping shower and the bed was not comfy. The windows were very thin and being on the 7th floor this was scary! The pool was a funny colour and the lift slams shut on you after 10 seconds and does not have sensors. We also had 3 powercuts in 2 days. We wanted somewhere cheap and cheerful for a couple of days, it was cheap but it was certainy not cheerful. The area was also dead nothing to see around the hotel you would need a Tuk Tuk to get anywhere!

Room Tip: Dont go here
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  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 5, 2013 via mobile

The hotel offers good sized, well maintained rooms in a hotel which was still undergoing renovations at the time of visit. Despite that, along with some late night construction, the hotel is good for a short stay. Free Wi-Fi doesn't reach to bedrooms and was a bit patchy, breakfast was acceptable and a nice swimming pool on the 5th floor. Unfortunately there is not much fun to be had around the immediate area but it is a quiet and pleasant area in general.

Stayed March 2013, traveled solo
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Bradford
2 reviews
4 of 5 stars Reviewed January 7, 2013

The I-Pavillion was undergoing massive reconstruction work while we were there which meant half of many floors were out of commission altogether during our stay. When the work is finished the hotel has the makings of a first class facility, which it obviously was when it was first opened during the seventies. As many reviewers have pointed out the rooms are perhaps a little tired now but that didn’t prevent them being excellent value and providing a generally very pleasant stay.

The rooms are generally huge with massive picture windows, although the picture tends to be either urban or of the big hill: Khao Rang opposite. Incidentally Khao Rang is worth the walk (take water because it’s hot work) to the top where there is a much better viewpoint of the whole of Phuket town and Chalong Bay and its islands in the distance. The walk takes maybe 30 minutes from the hotel uphill and a fair bit less coming down!.

The surrounding area was criticised by many reviews we read but once you get used to it and find out where things are, it is perfectly adequate and only a ten to 15 minute walk from the night market, where there is an excellent and, by Phuket’s slightly inflated standards, good restaurant with very friendly staff. The restaurant opens all day.

The airport bus will drop you off right outside the I-Pavilion as the route passes the hotel and, it is also interesting to note, acts as a public bus, picking up and setting down at many other places along the route, which can be useful once you get to know the area or if you wish to move to near to one of the more quiet northern beaches.

Morning breakfast in the hotel restaurant is varied and well prepared. We thoroughly enjoyed it on each of the three days we were there.

Internet wifi access is unfortunately not available in the rooms on the eighth floor but is perfectly OK in the lobby, albeit there are only a couple of electrical sockets there.

Some people complained that the staff spoke little English but in my own country, if I go to a hotel in Scarborough, I’m lucky if they all speak English there and certainly none of them speak Thai, so the lesson here is… if you want fluent English spoken by the staff, go on holiday to the USA, England, Australasia or northern Europe, NOT South East Asia.

I think a similar thing applies to standards; if you expect western five star standards, go to western five star hotels … and gauge how many times more it will cost you. Thailand is great value for money, as is most of Asia, and any differences in standards should be regarded as part of the wonderful education that visiting this part of the world provides. The politeness friendliness of the people… even those trying to rip you (as a foreigner) off… is worth so much more than what it costs you to be there. So many parts of the west could learn so much from the attitude of people in Thailand.

Back to the hotel and the fifth floor outdoor swimming pool is currently surrounded by bags of plaster and bare concrete due to the restoration but is still AMAZINGLY clean and offers another unique view of Phuket town. Because it is built on the sunny side and surrounded by the concrete of the hotel it is also very warm and worth a dip, albeit it will obviously be a more pleasant dip… indeed fabulous… when building work has finished.

Overall the hotel is in transition. It was once the grandest place in town, it’s still excellent value for money and, when refurbishment is complete, will again probably be the best value place in town.

We would certainly stay there again, even during reconstruction.

Room Tip: The high rooms have great picture window views but are a long way up if there's a power cut (we...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castlemaine
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 14, 2012

A taxi driver named Ng recommended this hotel to me. It's lucky he knew where it was because a lot of other taxi drivers couldn't find it. Although the hotel has a fairly drab lobby, the stairway to the dining area reflected the glorious past of this hotel. The food, Thai based was very good. My room included breakfast and a buffet dinner is 180 baht.
Built on grand portions, some of the rooms are extra large. My room measured 8 metres by 6 metres. After I checked in, I had to ask for the manager to fix the air conditioning, the shower tap and the wifi. Yes this hotel is tired and a bit run down but eventually everything got going and it was a quiet and very relaxing place to stay. The views are superb.
It's about one kilometre to the major shopping centre so it a good idea to get the mobile number of a good taxi driver so you can ring. I eventually found a very pleasant motorcycle taxi man who was very obligating. It's about 50 baht to go to Robinson Mall etc.
For me, I would stay again if I needed to chill out and relax indoors for a few days.

Room Tip: The larger room are not much dearer.
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  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 27, 2012

This should be a good hotel but there is no effort put into it. The basic building is great but I don't think any maintenance has been done on it since it has been built. We got it at a good price and it is Tsunami safe because of it's location which might explain it's almost 99% Japanese occupancy.

Positives:
Spacious rooms, nice furniture, good drapes, good air-conditioning, good housekeeping, nice views, cheap pricing, tsunami safe.
There is Wi-fi in the lobby (can't get in rooms) and the very old TV did have a large selection of cable channels.

Negatives:
Taxi drivers have no idea where it is, no-one understands the address and it is 28kms (about an hour drive) from the airport.
There are no basic shops within reasonable walking distance of the hotel.
Almost none of the staff speak any English at all.
The common areas are dirty and the windows look as if they have never been cleaned.
The rooms smell musty, much of the decor is tired and there are a host of minor repair issues too long to list but it started with one of the numbers missing off the room's entrance door and continued from there.
Free breakfast was very basic and ok if you like cold food (i.e. eggs etc)

If you look at the pictures of this hotel it doesn't look too bad and it should be great but the reality is it is under-resourced, poorly maintained and not professionally managed.
(ie the pool looks great in the pictures but the reality is it is dirty, poorly maintained and very uninviting).

We like to be a bit adventurous and take a chance on different places a bit out of the mainstream but this experience will make us a little more cautious next time.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about I Pavilion Phuket Hotel

Address: 133 Satoon Road, Phuket Town, Phuket 83000, Thailand
Location: Thailand > Phuket > Phuket Town
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #116 of 141 hotels in Phuket Town
Price Range (Based on Average Rates): $
Hotel Class:1 star — I Pavilion Phuket Hotel 1*
Official Description (provided by the hotel):
Newly renovated hotel in the heart of Phuket Town. Convenient for transfer to-from Phi Phi Island and other excursion. Great location for business trips. ... more   less 
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Also Known As:
I Pavilion Phuket Hotel Phuket Town

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