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“Great Hotel, best village Kata Beach in Phuket” 4 of 5 stars
Review of Alpina Phuket Nalina Resort & Spa

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Alpina Phuket Nalina Resort & Spa
4.5 of 5 Resort   |   7/1 Ket Khwan Road,, Karon, Phuket 83000, Thailand   |  
Hotel amenities
Ranked #33 of 69 hotels in Karon
Espoo, Finland
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
“Great Hotel, best village Kata Beach in Phuket”
4 of 5 stars Reviewed January 10, 2013

We spent last xmas and new year at the hotel Alpina. The location was very good and quiet. About 1 km from beach. The pool area was the best, big, clean fresh pool with lots of space and sun beds and towels for free. The breakfast was good, and service was excelent. The hotel personel was very very frienly and the rooms were clean. The thursday free cocktails the management arrenged were also very nice. I and my family were very happy to stay in Hotel Alpina. Also the xmasparty and new year party were good arranged and a lot of fun. Food was good. Thank you !

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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406 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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united kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 9, 2013

I am staying at this hotel at the moment and have just read the reviews of other people who have stay here during the same time,and some people are so wrong this is a super hotel , the staff cannot do enough for you, and if you have any problems the GM will soon sort it out who speaks perfect English,some people who go away need to realise their are in different country, and I bet the people who moans about the staff not talking very good English Well their can talk better English then I can talk Thai. This is not my full review I will do this when I return to England

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed January 8, 2013

The hotel is average and I had no major problems, but I didn't find the hotel to be that good mainly due to staff issues and to be honest, I'll probably be trying something else next time.

We got a pool access room and it was worth the extra cost. Having said that, housekeeping staff are supposed to leave coloured towers in pool access rooms but on no occasion during our 3 night stay did this happen, even after we requested it at the front desk. Housekeeping cleaned twice a day (?) which I found unusual and I was surprised to find staff in my room when I returned from resting on the pool and balcony in the late afternoon.

Good points:
Rooms are large, bathroom has a large shower area, two sinks and the water pressure is excellent, bed is large and firm. Pool access from our balcony is a very nice added touch. The pool is REALLY nice. Room service is quick and reasonably priced. The Spa was very relaxing, ladies are professional and the environment is peaceful.

Negatives:
- You cannot control the AC unit heat in the room. It changed the temperature automatically during the day and night and I was unable to sleep well at night due to the noise from the unit. Turning it off just made the room too hot after a couple of hours.
- Mosquitoes in the room: staff used a spray, we used repellent and the anti mosquito electrical thing but we were still bitten during the night.
- To say the internet was slow is an understatement, which is odd because internet in Thailand is quite good. it takes about 4 minutes to load a basic page. Don't count on accessing TripAdvisor while you are there :D
- Walls and general room decor are looking tired and the bathroom was a bit mouldy.
- The TV reception is the worst I've ever seen.
- Some staff: bellboy/bus driver ignored us which wouldn't usually bother me so much if we weren't asking them a question.
- Breakfast is really understaffed and there isn't enough space as you have to wait for a table to be free, when a table is available, staff are busy collecting dishes and cannot clear up tables. ACs above the breakfast area leak, so be careful not to sit under them. Bacon was almost charcoal and no syrup or honey for the waffles.
- Shuttle was not on time and always full at 10, if there are too many guests for one trip, surely they can come back and collect the others in 10 minutes?
- When we ordered room service, it came with a notice telling us to call the guest service when we finished, to not put dishes in the corridor. We called the guest services and they asked us to do just that: put it in the corridor. 6 hours later it was still there.
- Courtesy late check-out is not available, you must pay 600 baht per hour.
- The area around the hotel isn't that nice, you have more massage parlors than restaurants in the area and it's a 15 minute walk to the beach.

I filled in the feedback form with these details and gave it to the clerk at check-out, maybe they can take some measures to improve service, if it ever reaches the main office.

Also, the airport transfer (taxi) takes about an hour, the hotel can connect you to a company (900 baht I think) but I booked a slightly cheaper option online.

Room Tip: The pool access rooms are nice.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 7, 2013

We reserved this hotel after we read this tripadvisor. Wrong!!
I've been work tourism industry long time and I was so excited what kind of service what we get with my family.
The room was old, stain the walls, scrach the floor and a/c didn't work properly.
The staff was not friendly and couldn't understand English. How can I explain what's wrong the room or other issue!
Hotel management needs to give basic english training(this is a common sense).

The power came off the morning(4am). When I asked the front desk the morning wha't wrong?
He didn't know anything about it. They don't have communication between shift change.
This is basic skill.

I will tell everyone and don't reserve local name hotel.

Room Tip: I don't recommend any room because this facility is very old. They need to repair.
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  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockingham, Western Australia, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 4, 2013

This hotel is in an excellent position, the facilities are everything you would expect of hotel of this rating in Thailand with very reasonable prices and is extremely clean.

The staff are among the best we have encountered anywhere in the world and always have a smile to greet you and are extremely friendly.

The food and drinks are very good - again at a reasonable price and the service was excellent.

We would recommend this hotel to anyone seeking a holiday in Phuket - it is close to many attractions with loads to see and do, use the hotel taxis to get around - amazingly good value.

The only downside is the amount of Russian residents who always seem to be always rude and unpleasant to all.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 3, 2013

The hotel is situated on a relatively large property, rooms were spacious and clean, the pool was awesome but the breakfast was terrible, it took ages to explain (including a couple of wrong tries by the chef) how to make an omelet without egg yolk. The only restaurant in the hotel named Mama Mia offered ok pizza and deep friend tempuras but terrible sea food (the steamed fish was nauseating to look at).
Go here solely for the room and pool experience, not food.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 3, 2013

Our third consecutive New Year stay at this hotel - and for sure the last one!

Management basically not existing and staff culture far below par! Too many totally untrained staff members who do not understand what service means. It is like they really don´t want tourists at their hotel. A few good staff members still left, smiling and trying to assist, though.

It is quite a shame, as facilities do provide potential; rooms not that bad, and pool area could become nice etc.

Since our first stay two years ago, ZERO maintenance has taken place and the place seems to deteriorate very fast, and in general the quality of restaurant (lousy food), bar and pool area (no clean towels available despite NO people round the pool!!) as well as facilities like beach shuttle has sunk into very low level. Shuttle bus departure at one incident 20 minutes delayed, as the bell boy was in fact also the shuttle bus driver, and he happened to be bringing out suitcases! Once he finally arrived he started the vehicle, while elder people were still boarding the bus. Incredible to watch.

Let me point out that NONE of the guests, to whom we spoke, were pleased. Not ONE!

Finally, to ask THB 6,000,-/pax for a MISERABLE buffet (no beverages included!) as a COMPULSORY New Year Galla Dinner is simply rude and commercial rip-off.
We were placed OUTSIDE the ball room with our BACKS to the stage!! - when I kindly questioned this fact, the answer was: "you should have booked a table sooner, then you would have had better seats" - needless to say that someone ELSE would then have been forced to take our miserable seats....
By the way, entertainment was horrible and even done by some of the same artists as the last two years. Incredible.

I stay at hotels more than 6 months per year and out of this 5 months per year in Thailand, and by any standard this was simply a disaster. Sorry to put it so directly.

The GM appeared once - with dark sun glasses and in some Indian pyjamas style, as according to staff he had too much Jack Daniels the night before. Guess such behavior by their farang top boss doesn´t impress thai people.

Totally new management level is required to rescue this place - hope they will make it, as the place could be nice and could become a good family resort.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Alpina Phuket Nalina Resort & Spa

Also Known As:
Alpina Phuket Nalina Hotel Karon
Alpina Phuket Nalina Resort And Spa
Alpina Phuket Nalina Resort
Alpina Phuket Nalina Hotel
Alpina Phuket Nalina Resort & Spa Karon
Address: 7/1 Ket Khwan Road,, Karon, Phuket 83000, Thailand
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 On the Beach Hotel in Karon
#17 Top resorts Hotel in Karon
#20 Luxury Hotel in Karon
#26 Family Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Alpina Phuket Nalina Resort & Spa 4.5*
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