The staff at this hotel were professional and and friendly. We stayed for 10 days. 5 days in a pool access room, 3 days in a pool view room and on the last night, an upgrade to a pool access suite. Wonderful!

My husband and I take a lot of holidays in resorts which are usually all inclusive. this place had breakfast included and it was fantastic everyday. We loved our room, we had pool access from our balcony and that was as terrific as you can imagine. really big bed( california king)we had no problem sleeping with no noise at all from any room around us and they were all occupied. A/C worked really well, shower is amazing, the only teeny tiny negative was the TV reception was terrible. but not a big deal. The staff were just wonderful at all times and really helpful. we arrived after 30 hours travel and they wanted us to wait 3 hours. I explained how exhausted I was and could they do anything. They did. we had our room in 15 minutes. how many people arrive feeling refreshed yet they listened and made it happen.
The hotel was very clean, food in restaurant was great, We were delighted and highly recommend them. I have never had a better experience in that we had no complaints even if we dig. I cannot find one. no TV is not a bad thing lol. We had 4 hours extra after checkout until we needed to leave for the airport. we paid a small extra and had our room until the last minute.

Definitely one of the best hotels in Phuket ,I enjoyed every second of it. massage shops and excellent. I was with my boyfriend and my sister and he had a wonderful time .they have such a lovely big swimming pool so special. Great service!!! I will be back

We booked a pool access room for 5 nights and was very happy considering this cost less than $60. Real value for money here. Everything was fine with one exception. The breakfast is superb. Eggs which ever way you want including poached. Great variety. The shuttle bus works well and the beach equipment was adequate considering it was included in the price.
The hotel has free beer and wine every Thursday evening for a few hours. Here you will get the opportunity to air any grievances directly with the hotel manager Gino. Not many Hotels offer this type of opportunity.
Gino is an engaging character who is only too happy to hear your thoughts on the hotel and it's staff.
My one complaint was the TV reception. It was very poor. We enjoy keeping up with the latest news and sport. Gino stated that the hotels large TV reception amplifier, which was located in the hotel basement had been broken by flooding water. As a replacement the hotel had installed a system which worked on a relay by boosting the signal as it stretched out to the extremes of the hotel. He admitted that he had been ill advised and based upon the continuing complaints he will revert back to the previous central system.