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“Great hotel......” 5 of 5 stars
Review of Centara Karon Resort Phuket

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Centara Karon Resort Phuket
4.0 of 5 Resort   |   502/3 Patak Road | Karon Beach, Karon, Phuket Town, Phuket 83100, Thailand (Formerly Central Karon Beach Resort)   |  
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Free Buffet Breakfast
Ranked #11 of 72 Hotels in Karon
Sunderland, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Great hotel......”
5 of 5 stars Reviewed December 4, 2013 via mobile

Just back from 11 nights at the Centara Karon......it was our first time in Thailand and Phuket and we couldn't have wished for anything more from the hotel location, food and also the level of service we received from all the staff. We were pleased with the location of the hotel our room and everything a short walk to the beach and there was plenty of bars and restaurants around the hotel. Would definitely come back to this hotel and definitely stay in Centara again. Thank you guys for everything and making our holiday a very enjoyable one

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, Manager at Centara Karon Resort Phuket, responded to this review, December 5, 2013
Sawasdee Louise D,

Thank you for taking the time to provide feedback from your stay with us.
It was a real pleasure to read that you enjoyed your first holiday in Thailand. I am glad you liked the location, enjoyed our food and the service from our friendly staff.
We are looking forward to welcoming you back at Centara Karon Resort.

Kind regards,
Martin
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1,962 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (590)
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English first
Durham, United Kingdom
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed December 3, 2013

Our holiday at the Centara and Karon itself is one we'd rather forget. On one of the endless nights not being able to sleep because of the rock music blasting from the bars on the doorstep mixed with the incessant barking of the stray dogs outside the hotel followed by the 6.20am sunrise lighting up the room due to the curtains being far too small I had decided to write a lengthy review of this place warning others about the lack of sleep.

Instead I decided to wait until I returned home in the hope things might improve.....sadly they did not.

However instead of a lengthy review here is what we found as pros and cons...

Pros

View from room

Staff

Cleanliness


Cons

Precious little sleep during our 10 day stay due to noise levels from bars trying to drown each other out... the Surin lounge bragged to me that their live rock band played every night until 4 am....it was and can be heard very clearly from higher floors.

Stray dogs barking until 6 am when the sun came up.

Curtains too small to cover the windows at 6am when the sun came up.

Expensive Wi Fi charges when every restaurant and bar starting with O'Tooles Irish bar only 20 yards from the hotel door all provide free Wi Fi.

With no Wi Fi and expensive drinks we never saw a single soul in the hotel bar at any time and felt quite sorry for the staff who had to stand in there waiting....they were very polite though both times we ventured in.

Breakfast was ok but below average for a 4 star resort....3 times during our stay our coffee etc was cleared away whilst we were at the buffet.

Exchange rate at the hotel was nothing short of hilarious and I had to look twice to make sure I was seeing correctly...8 baht less per £ meaning an average of 16% less than anywhere else we found. You expect a premium rate in a hotel but 16% is just too much.

The whole place just seemed to lack any sort of vibe or atmosphere perhaps due to being deserted most of the time as people migrated to the town for cheaper food, free Wi Fi and entertainment.

It felt to us that the policies and prices at the hotel were designed to extract the maximum revenue from the few people who remained in it rather than reduce prices therefore preventing people from eating elsewhere, creating a better atmosphere and creating revenue in a more hospitable way, after all it is a hotel proiding hospitality....and the Wi Fi...come on it's 2013 guys!

On a final note we consider ourselves to be reasonably well travelled having stayed in everything from the Burj al Arab in Dubai to a mud hut in Senegal and we do know that 4 star in one country is not necessarily 4 star in another and we always embrace these differences but we struggled here as it just didn't seem pleasant.

Having returned to the UK I have read a few reviews and it seems that more people are now mentioning the noise levels as being unacceptable and perhaps it was my fault for not noticing this before.

We had considered speaking to the management about the noise issues but the noise is external and is beyond the hotels responsibility or control and reception had already informed us that the only other rooms available were family rooms where a lot of children were staying so it could be noisy!!

In the end we were glad to get back to Bangkok for some peace and quiet!

Room Tip: Stay away from the terraces as they are nearest to the town
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, December 4, 2013
Dear Brufsters,
I am sorry to read about your disappointment from your recent stay. I am pleased to provide fellow Trip Advisor readers with suggestions to easily overcome these issues. Firstly do contact the Duty Manager if you have issues rather than wait to get home and compile a complaint. If you feel that your room is noisy because of dogs barking or music nearby then contact reception to discuss your options on relocating to another part of the resort. Its a large very spread resort and room availability options vary daily. Free wifi - is easily fixed, join www.centara1card.com (free membership gives you free wifi) or visit the mezzanine level for free wifi any time, any day. Exchange rate is always higher at resorts as we are not a bank however we can provide this service if needed (plenty of banks nearby to get a better rate!). If resort prices are too high for you at our resort (much lower than your UK prices! despite importing much of what you consume) then partake in our Baht Bonanza offer at check in or read your inroom newsletter for happy hours and daily specials.
Brufsters, I am sorry you didnt enjoy yourself and I hope these suggestions help next time you plan a holiday. Thanks again for your feedback.
regards
Darren
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ipswich
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 2, 2013

We stayed at the Centara and were met with a welcome drink and cold flannels. We were happy with our room and breakfast had anything you wanted. The chef cooking the omelettes was very friendly and spoke good english. The hotel had a relaxing feel to it nice pool and was clean and convenient for bars and beach. Just beware of using the green island laundry service rip off and they mixed our washing up with someone else's and it came back discoloured as obviously washed with something pink!

Stayed November 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, Manager at Centara Karon Resort Phuket, responded to this review, December 3, 2013
Sawasdee carsipswich,

Thank you for taking the time to share your holiday experience. I am very pleased to read that you enjoyed your stay, that you liked the hotel, the surrounding area and that our staff provided a friendly service. I notice that you had an unfortunate experience at a laundry place outside the hotel, and I would like to mention that Centara Karon Resort does provide laundry service as well. If you send your clothes to laundry before 10 am, you will get it back on the same day.

I look forward to welcoming you back.
Kind regards,
Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 2, 2013

Spent 10 nights at the hotel on a girlie holiday and would highly recommend. On arrival we were greeted by a friendly receptionist who explained all about the resort and provided a map showing all the restaurants and times available for breakfast which was a great help. The hotel is in a great location and the facilities are excellent. We stayed in a Superior Terrace room and it was extremely spacious with lovely decor. I did have reservations initially as the room overlooked some bars and restaurants but the music stopped at a reasonable time and always had a good nights sleep. We had clean towels daily and you had the option to have clean sheets also. We found all staff to be extremely friendly and never had any problems when trying to communicate as most of the staff could speak english. The grounds and pool areas are extremely well maintained and immaculate. The variety at breakfast was great with lots of fresh fruit, yoghurt and the chef will make you fresh omelettes and scrambled eggs with your choice of filling. All in all a great holiday and we would certainly recommend this hotel to anyone and if we get the chance would definately stay again as had a brilliant time. We were lucky enough to see a wedding and the ceremony was beautiful and a credit to the hotel. A couple of restaurants we would recommend are the Bamboo Kitchen as the food was to die for and reasonably priced. Also the Red Onion which is next door. Its really popular and had to queue to get in as so cheap approximately 500 bahts for a starter, main meal and drinks for 2 which is about £10.

Room Tip: Would possibly upgrade to a cabana next time.
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, ON behalf of General Manager at Centara Karon Resort Phuket, responded to this review, December 3, 2013
Sawasdee Shandan13,

It was a pleasure to read your review and know that you had such a wonderful stay with us at Centara Karon Resort. I hope we can welcome you back in the near future.

Kind regards,
Executive Secretary to GM
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 1, 2013 via mobile

My partner booked our holiday for my birthday. We spent 7 nights at the hotel staff were friendly and upgraded our room as it was my bday for free.
We ate at the Lotus restaurant twice through out the week although food was of a good standard, expensive in comparison to restaurants outside of the resort which were equally as good.
The cleanliness was excellent rooms were cleaned daily and towels replaced.
Pool area was busy with children although this didn't bother us.
We would stay again and recommend for both families as well as couples.
Tips
Tuk Tuk to Patong is around 400 bhat and Phuket Town 600 bhat.
Great restaurants within walking distance Papaya & The Two Chefs (play good live music every evening from 8pm). Although plenty of others these were our favourites.
If you want to buy souvenirs try Karon market on Tuesdays & Saturdays far cheaper than Patong and the weekend night market.
Would recommend watching the FantaSea show it was excellent. Purchase tickets for all excursions outside of the resort it's cheaper.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, Manager at Centara Karon Resort Phuket, responded to this review, December 3, 2013
Sawasdee Romford89,
Thank you for taking the time to provide a review from your recent stay. I was delighted to read that you enjoyed your vacation with us and celebrated your birthday here (congratulations!). Thanks for sharing so many positives from your time at Centara Karon Resort including great tips on restaurants and bars nearby. I suggest to Trip Advisor readers who may want further savings whilst dining at our resort, is to purchase baht bonanza upon check in (ie spend 10,000 thb and get 15,000thb credit in return) is a great deal!
Safe Travels and I look forward to welcoming you back.
Best Wishes
Darren
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Deal, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 1, 2013

Just returned from staying at this lovely hotel, staff very welcoming and helpful from the bellboys to the maids, restaurant staff and front of house. The rooms are modern and bright, they are cleaned everyday. Breakfast was lovely, plenty to choose from, for every persons different taste. Location was perfect, shops restaurants in abundance, right on the hotels doorstep, the beach just a couple of minutes walk. I would thoroughly recommend this hotel.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, On behalf of General Manager at Centara Karon Resort Phuket, responded to this review, December 2, 2013
Sawasdee bimbolo1123,

Thank you for taking the time to provide a review on your stay with us Centara Karon Resort. It was a pleasure to read you enjoyed your stay and have provided readers some quality information in determining their next holiday location.

Kind regards,
Wisa Bousang
Executive Secretary to GM
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boston
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 30, 2013

When you arrive at a vacation destination, you expect polite service and the room that you had originally booked. I booked mine a week before arriving, but upon arrival at 2am, they gave me another room saying that the grand sea view rooms had been all checked out......seriously?... was not impressed although they gave us apparently a room that they had 'Upgraded" to superior. (the refrigerator was old and make clonking sounds all night) I intentionally booked for a room on a higher floor with sea view, but the lady at the desk was somewhat "sarcastic" and was giggling speaking in thai with another employee when I got somewhat upset and asked for the room that I had booked and had already payed for!! She told me to come back the next day and check with the front desk. I felt like another employee at the hotel instead of a guest who had already payed for the room!! Overall, the employees at this hotel don't seem very polite and most of them looked upset with their job, not smiling at all, became annoyed when I asked for extra towels, cannot speak adequate english to attend.. Because of this experience, I am very reluctant to ever go back to phuket again.

Room Tip: The location is okay during the day because the beach isn't too far but at night, it gets quite...
See more room tips
  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, December 1, 2013
Dear Lisaheart,
Thanks for providing a review. Im not sure you have posted to the correct resort as you booked "grand sea view rooms" and we do not have this room type (closest is superior ocean view, however Grand maybe at Centara Grand Resort) and our fridges are not old, in fact our Superior rooms have been refurbished this year.
Either way Im sorry your Phuket resort experience was not per your expectations.
Kind regards
Darren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Karon Resort Phuket

Address: 502/3 Patak Road | Karon Beach, Karon, Phuket Town, Phuket 83100, Thailand (Formerly Central Karon Beach Resort)
Location: Thailand > Phuket > Phuket Town > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#5 Family Hotel in Karon
#5 On the Beach Hotel in Karon
#5 Spa Hotel in Karon
#7 Top resorts Hotel in Karon
#8 Luxury Hotel in Karon
#14 Romantic Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Centara Karon Resort Phuket 4*
Number of rooms: 335
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Also Known As:
Centara Karon Resort Phuket Hotel Karon
Centara Karon Hotel Phuket
Centara Hotel Karon

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