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“Irritating.” 3 of 5 stars
Review of Centara Karon Resort Phuket

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Centara Karon Resort Phuket
4.0 of 5 Resort   |   502/3 Patak Road | Karon Beach, Karon, Phuket Town, Phuket 83100, Thailand (Formerly Central Karon Beach Resort)   |  
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Ranked #10 of 70 hotels in Karon
Sheffield, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Irritating.”
3 of 5 stars Reviewed August 27, 2013

There was a long wait to check in. There seems to be some scam where your room is unavailable so they put you in an alternative room for the night and recompense you by giving you a voucher for a meal in the hotel restaurant (drinks not included). The food is so vile that you would need to be intoxicated on their overpriced spirits to make it through the starter.
The staff seem to think good service is keeping you hanging around in the reception area of the hotel for as much of your holiday as possible. Painfully slow and inconsistent service in all areas of the hotel. Just rubbish.
Umbrellas aren’t secured properly around the pool areas so a sharp gust of wind and your afternoon nap is disturbed by an umbrella crashing on your chest. Cue blank looks/open laughter from staff but no assistance.
Plus points are the rooms are quite nice and clean.
Overall an irritating place.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, August 30, 2013
Dear Toffeenose,
Thanks for your irritating review!
Darren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 27, 2013 via mobile

Stayed 12th august to 23rd loved it food was amazing huge breakfast and good location from beach :) only thing j would liked to of seen more of was entertainment in yhe evenings as not much but bars and resturants around the hotel will def be returning ;)

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, On behalf of General Manager at Centara Karon Resort Phuket, responded to this review, August 30, 2013
Sawassdee Linny1986,

Thank you for taking the time to provide a review on your stay at Centara Karon Resort. It was a pleasure to read you enjoyed your stay and have provided readers some quality information in determining their next holiday location.

Kind regards,
Wisa Bousang
Executive Secretary to GM
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Blackpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 26, 2013 via mobile

We are just spending our last night at the Centara. Yes it needs some maintenance but this seems to be taking place now. In fact two floors are being renovated (disappointedly no one told us it would be going on during our stay, loads of noise but one just gets on with it). The shower does run hot and cold but its not every time.
The worst bit for us was arrival where it took over an hour to get checked in. Thankfully there were two other English speaking couples in the same predicament so we chatted the time away.
Our room on the 7th floor in the main hotel was nice and the beds comfy (don't get the hard bed bit in other reviews). The standard of cleaning was excellent.
The staff in the hotel are so friendly which has to be hard for them to be like this 24/7 especially when they have to work full time all year round now.
We used the Terrace pool area which was nice and quiet, fresh towels whenever you wanted. The food we ate here was lovely. Yes the price is a tad higher than other bars in the resort but it is a borderline 4 star hotel.
Wifi is free if you sign up for the Centara card which is a no brainer. Breakfast at the Lotus is excellent. Loved the coffee. My wife loved the omelettes, made while you watched.
The reception staff are very helpful and speak excellent English. My wife and I like to go somewhere different every year so I don't think we will return. However for others reading this review take it from us that you will not regret staying here.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, August 27, 2013
Sawasdee hellofafungi,
Thanks for a mid stay review. Im pleased you are enjoying your stay and I hope it finishes off nicely for you. Sorry to read of a few issues that detract from the perfect stay. Enjoy the rest of your time in Phuket.
Regards
Darren
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2013 via mobile

Myself & my family (hubby & 3 boys - 14, 12 & 6) recently stayed for 8 nights at Centara Karon Resort. We had 2 Lagoon rooms right by the pool. The boys had the most amazing time at the resort. The rooms were lovely & modern. The staff were fantastic. So helpful & very friendly. My husband had a bit of an accident on our first night after arriving 2 hours earlier. The night staff, especially the duty manager was fabulous. I could not praise them enough. Breakfast was wonderful, catering for all varieties. The fruit was to die for. Every bit of our stay from arrival to check out was pleasurable. Definately recommend. Can't wait to get back.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, August 27, 2013
Sawasdee carinatoms,
Thanks for providing a review from your recent stay. Im delighted you found the rooms to be in excellent order and our staff so friendly and helpful! Its nice to recieve such glowing praise and I will be happy to pass onto the team.
With thanks
Darren
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 25, 2013 via mobile

I'm staying at the Centara and currently with my family. I had researched a lot of hotels to find a good hotel that would be baby friendly and a good comfortable stay to showcase the famous Thai culture. I am deeply disappointed. The shower runs boiling hot to cold and water is muddy brown, I have raised issue twice but I don't know if the staff don't understand English or if they just don't care. Just not baby safe at all. There's no spa menu, have come back to room to find the door left unlocked by housekeeping again the don't understand or don't care English. Room is ok but disappointed in their premium lounge. Paid extra but to the staff we feel like a hassle not welcoming or friendly. Also barely any nibbles or benefits to lounge not worth extra money at all. Biggest disappointment is our baby is sick trying to get help for doctor was a hassle and I had to walk to reception a 10 minute walk then told 200 baht or I had to walk in heat. Disappointing. Look Centara is a fine place but I'd never come back and I'd only suggest it to people who stay in cheaper sections as the more exclusive sections mean nothing and not worth extra cost. Pools and grounds are nice very spacious so lots of walking. Food in hotel mediocre and expensive, transport expensive only allowed to book through hotel which charges more. Location in Karon is great and probably only real plus of this hotel. I won't be recommending which is a shame.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, August 27, 2013
Dear Kaela K,
Sorry to read of your mid stay disappointment. I note the issues you mention regarding water temperature and colour and suggest you request a maintenance staff member to visit as this issue is not usual. The Spa can assist you with a Spa Menu, if you dont want to walk to the Spa or Lobby for a copy, just dial 8. Premium Lounge issues, I will share with the Manager, Khun Nop or Chef Philipp are readily available to help you. Sorry your baby is not well and that the taxi / transfer service costs money to and from the doctors (we dont have a doctor on property). Food is not expensive, especially if you use Baht Bonanza or any of our nightly specials, also just outside the resort you can get little roadside carts and eateries if your budget is really tight. Also there is a TukTuk at the hotel entrance if you want to save money than a hotel car. Dear Kaela K, I hope this helps and you can enjoy Thiland as it really is a great place and a fun place to holiday!
regards
Darren
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Terrigal, Australia
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 25, 2013 via mobile

We had a wonderful time in Thailandand thoroughly enjoyed our stay here.The food and atmosphere was great and everything was always so tidy and clean.The kids loved the pools, slides and games organised by the hotel.We loved relaxing on the sun beds and the happy hour 2 for 1 cocktails in the pool. All the staff are soo friendly and work so hard to keep everyone happy:)

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, August 27, 2013
Sawasdee jai,
Thanks for sharing your comments on Trip Advisor. Im delighted you enjoyed your stay, especially the food, the atmosphere and everything was tidy and clean. Im glad you loved happy hour and our staff too!
Best wishes
Darren
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Swansea, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 24, 2013

my wife and I stayed at this hotel for 28 nights,and three of our grown up children and their partners stayed for 14 nights.when we first arrived in karon we wondered if we had made a mistake,but when we went into the hotel wow.the food was excellent,very good value.the staff were first class and the resort and rooms were stunning

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, On behalf of General Manager at Centara Karon Resort Phuket, responded to this review, August 30, 2013
Dear Stephenm100,

It was a pleasure to read your review and know that you had such a wonderful stay with us Centara Karon Resort. I hope we can welcome you and your family back in the near future.

Kind regards,
Wisa Bousang
Executive Secretary to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Centara Karon Resort Phuket

Address: 502/3 Patak Road | Karon Beach, Karon, Phuket Town, Phuket 83100, Thailand (Formerly Central Karon Beach Resort)
Location: Thailand > Phuket > Phuket Town > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Karon
#5 Family Hotel in Karon
#6 On the Beach Hotel in Karon
#6 Top resorts Hotel in Karon
#8 Luxury Hotel in Karon
#8 Romantic Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Centara Karon Resort Phuket 4*
Reservation Options:
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Also Known As:
Centara Karon Resort Phuket Hotel Karon
Centara Karon Hotel Phuket
Centara Hotel Karon

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