We had a great time at Centara Karon, travelling with a 3yo and 6yo. We stayed for 12 days.
We arrived to find that our pool cabana room was unavailable for the first two days. This was very disappointing as I had planned our travel dates around the availability of this room. The communication surrounding this was very disappointing. When we finally got to move to the cabana room, 2 days later, we were told of a move time and we planned our day around this, but then I went to check on the room (at the advised time) and accidentally walked in on its current guests - who told me the real moving time which was 1-2 hours later than advised. This wasted half our day as we had 2 laptops and passports in our room safe and didnt want to carry them around or leave them unattended. I wouldn't have minded the stuff up (in fact half expected it given earlier reviews) but did resent having my holiday time wasted especially when it was the fault of the hotel.
We asked for a late checkout - we paid 1000 baht for a very average room, behind the day spa, which seems to be reserved for late checkouts (you can get a similar room across the road for 650 baht). We weren't advised that it didn't have a room safe and weren't offerred alternatives, so ended up carrying our laptops etc around with us elephant trekking. Our luggage was moved to hotel lobby rather than to the new room so we had to go and get the stuff out that we needed - not a good look to be sorting through your suitcase by the road. Again, some communication in advance would have prevented the problem. I am not complaining, just warning other people so they don't get caught out. I think it was because the hotel was full.
Day spa was really nice but the therapeutic massage not very skilful, I would go for a more relaxing one next time and head down the rod for therapeutic. you can use the jacuzzi and steam room for free before your treatments if you ask. It make sit better value, and we got a 30% off voucher at check it. If you use that and Baht bonanza the spa treatments become good value.
Kids club: only 10 - 17 year olds can use the nintendo wii. It seems bizarre, my 6yo wanted to use it with her dad and they wouldn't let her, despite two consoles sitting there unused. The toys in the kids club are really suited to 3 year olds, my 3 yo loved it but we had to sit there for hours while he played with the staff. And my 6yo wasn't very keen on staying alone as there wasn't much to interest her, except the tv. It was very beauracratic. However the concierge staff will happily take your kids on a golf cart ride around the resort. They provided more entertainment than the kids club!
You can use the facilities at Centara Grand if you take your pool towel up there. You need to pay cash as room charge won't work. I asked two reception staff about this - one told me I would have to pay, one said it would be free. you can walk up the beach for 10 mins to get there, and we got a tuk tuk back for 200 baht. They have a lovely lobby with a waterfall too which is worth checking out. I think Centara Karon is much better for younger kids, Centara Grand was great for the afternoon but it would be very stressful for younger kids as you can't see the waterpark from the sun loungers.
I felt very safe with my 6yo and 3yo in the Centara Karon lagoon pool even when I couldn't see them all the time (visibility is blocked by the island), but they are competent swimmers. They could both use both water slides. I was worried they wouldn't be big enough for them. There is a slow one and a faster one.
There were lots of mozzies in the cabana courtyards. They provide an electric mozzie zapper but there is no outside power points. the cabanas really need a fan and mozzie zapper outside.
Everything else was great as per all the other reviews. We would definitely consider going back.
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- Also Known As:
- Centara Karon Resort Phuket Hotel Karon
- Centara Karon Hotel Phuket
- Centara Hotel Karon