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“Would go back a third time” 5 of 5 stars
Review of Centara Karon Resort Phuket

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Centara Karon Resort Phuket
4.0 of 5 Resort   |   502/3 Patak Road | Karon Beach, Karon, Phuket Town, Phuket 83100, Thailand (Formerly Central Karon Beach Resort)   |  
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Ranked #10 of 70 hotels in Karon
Marton, New Zealand
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Would go back a third time”
5 of 5 stars Reviewed May 22, 2013

Second time I went to the Centara and again loved it. From the staff, to the pools and the beyond amazing buffet breakfast, both times have been awesome. Would highly recommend. Definitely pay that little bit extra to get a sea view room as well as its nice to open your curtains up to that each morning.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, Manager at Centara Karon Resort Phuket, responded to this review, May 24, 2013
Dear insert abergz07

We appreciate the time you have taken to provide Trip Advisor readers your thoughts on your recent stay. With so many readers on a forum such as this, feedback for both potential holiday makers and us the resort is important. Whilst we strive to improve our shortcomings it is equally appreciated to receive reviews re-enforcing our efforts, such as yours.
Looking forward to welcome you back again for a 3rd visit here at Centara Karon Resort
Safe Travels
Anders
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (498)
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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 22, 2013 via mobile

We have recently returned from our first trip to Thailand , we stayed at the centara for 12 nights and didn't want to go home . I could not complain about one thing , the staff were beautiful despite the slight language barrier , the rooms were kept sparkling, the bars and food were absolutely superb as were the gym, spa and pool facilities . We went with another couple and although we do not have children I would recommend the centara to couples and families , the young or the old and to any nationality . I would go back tomorrow if I could ! 10 stars !

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, May 23, 2013
Sawasdee Erilly,
Thank you for taking the time to provide a review on your recent stay. Im delighted to read on you enjoyed so many aspects of your stay including our staff, the spa, gym, your accomodation. Thanks for the 10 stars and hope to see you again soon!
kind regards
Darren
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Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 21, 2013 via mobile

Visited last year and the hotel was incredible, situated perfectly in Karon and nearby patong! Would defiantly return, staff were incredible welcoming and friendly always willing to help. Defiantly got what we paid for

Stayed June 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, May 23, 2013
Sawasdee Kelsie H,
Thanks for sharing your thoughts with Trip Advisor readers. It was pleasing to read how much you enjoyed your stay especially your comment "The gym, spa, pools and restaurants were all well equipped. Breakfast was great, a wide selection to accommodate everyone in the family". I am sorry that your room wasnt ready on time and we will address this issue.
Safe Travels
Darren
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Perth, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 21, 2013

We have recently arrived back from Thailand. We stayed at Centara Karon Beach Resort for two weeks in total. We stayed in The Terraces, superior ocean view room. The view was great from the sixth floor.

We are living in Australia and were meeting up with my partners parents from the UK. Due to the fact we had different flight times, we arrived at the resort first at around 11.30am. We checked in as soon as we arrived and were greeted with cold towels and refreshing drinks, a lovely touch - both well needed due to the heat. We were told that we should be able to go up to our room within half an hour. We waited and were told that our room wasn't ready as the previous people haven't checked out and it needed to be cleaned, we were told to explore and come back for around 2pm. We arrived back at the hotel to then be told that there is a problem with that room and that they would have to find us a different one. We eventually got into a room at 4.30pm.

All the staff were very friendly and always said hello when passing by. The resort itself was very clean and well looked after. We enjoyed all the facilities that the resort has to offer. The gym, spa, pools and restaurants were all well equipped. Breakfast was great, a wide selection to accommodate everyone in the family. We had a few poolside meals at the Tropix swimming pool and they were lovely too.

We would definitely recommend tours, especially a visit to Big Buddah, pick the package with the visit to the temple and an elephant ride. We also really enjoyed going to Fantasea! The show is great and the grounds are beautiful. Lots of things to do for the whole family.

The only thing we could fault was our check in experience and check out experience, we tried to take other peoples advice and ask for a later check out on one of our rooms very early in the holiday but the staff told us the day before is fine to let us know. That being said we returned the day before we were due to leave and they informed us no rooms were available for us. We understood that the hotel was busy but to not have one room available for the four of us to just have a shower and relax before our flights wasn't good enough. They told us they were more than happy for us to use the gym showers to get ready before the flight, although this was great - we all felt rushed. Just makes you wonder why we couldn't get into our room until 4.30pm yet they don't have any other rooms available for you when checking out?

All in all we had a lovely holiday and had a great time staying at the resort. We would definitely return to Phuket and Centara again.

Room Tip: The Terraces had the lovely Phuket sun in the afternoon - great for catching those last rays while r...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, May 27, 2013
Sawasdee Kelsie H,
Thanks for sharing your thoughts with Trip Advisor readers. It was pleasing to read how much you enjoyed your stay especially your comment "The gym, spa, pools and restaurants were all well equipped. Breakfast was great, a wide selection to accommodate everyone in the family". I am sorry that your room wasnt ready on time and we will address this issue.
Safe Travels
Darren
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 20, 2013

It's been a couple of months since we returned from Thailand but I wanted to post a review as I felt it was important. Overall, we had a great time and will definitely return to Phuket although it could have been better and that was really down to the standard of room we were allocated. OK we forgot our wedding certificate but the honeymoon room we got was little more than what you would expect for a UK 3* motel. We had paid for a deluxe, yes deluxe, ocean view room in the Terraces (yes I know, I read some Terraces reviews but was trying to be optimistic).

Firstly the opaque bathroom sliding door (what is wrong with a proper door?) did not close properly and there was a large gap beneath that and the floor. Within the bathroom there was just one hook to hang wet towels and bathrobes, moreover there was only a couple of drawers for storage in the room and limited hanging space meaning that we had clothes and towels constantly scattered everywhere. The bathroom really did need a facelift to bring it up to date, there was a water mark around the AC unit where it had been obviously leaking for some time and the net curtain by the balcony doors had remnants of the most recent residents' mosquito kills.

We don't like to complain, and we didn't - the room was do-able and we decided to stay put although from reading other reviews I think we should have complained as this was certainly not deluxe. I did ask about an upgrade but the cost was an issue especially as we were doing a two-centred holiday. I felt strongly enough about it to leave a note to the hotel manager on our departure highlighting the room issues together with my personal email address but have received no reply.

Away from the hotel room all was great - no complaints about the 3 pools, hotel facilities or breakfast. It's a fantastic location and you have everything on your doorstep. Don't worry about the lack of hotel wifi - nearly all the bars and restaurants have free wifi and some of the signals even reached us as we sat on our balcony. Karon Beach is lovely with a nice blend of bars, restaurants and shops so we did not feel the need to go anywhere else at night.

Tips - if you have a late outbound flight don't pay the hotel 5000 bahts for a late checkout - we found a guesthouse across the road and paid a fraction of the cost for a room for the day. The room was even nicer than the hotel!! Also if you are doing tours give Easydaythailiand a look, we did two tours which were highlights of the holiday. They may not be the cheapest but were undoubtedly first class in every aspect.

Room Tip: Don't pay for the shabby tower block, go cabana or tropicale
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, May 23, 2013
Dear SPOC,
Thank you for your comments. I am sorry to read the issues mentioned. Please note as Manager I reply to all emails, letters and reviews within 48 hours. We will address your issues raised on TA and work towards to improving all aspects.
Kind regards
Darren
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Hobart, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 19, 2013

We have just recently came back from Thailand. We stayed in Centara Karon Beach Resort for 8 nights.Had a great time the resort was great well maintained and the staff was very helpful. On a number of times we asked for room service late at night it wasnt a problem to them.
I would recommend this resort to families and couples it seems to cater for both. The location is very central. I would recommend the pool parties on a thursday night its good fun.
If you are a couple or 1-2 young children the cabana pool rooms are great. Its great to jump in the pool at 8pm to cool down before you go to bed.

Room Tip: Go for the cabana rooms great value
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, May 23, 2013
Sawasdee Scott m,
Thanks for taking the time to provide a review on your recent stay. Im delighted you enjoyed your stay and I hope you will return in the near future.
Safe Travels
Darren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 19, 2013

Karon is one of the nicest parts of Phuket while it is quieter that Patong it is a real nice place to relax and unwind.
The Centara Karon Resort was one of the most enjoyable holidays that we have spent in the past 10 years of travel to Phuket.
They cater for the whole family from tiny tots to the the oldies 3 pools and there is always a pool chair for relaxing on.
The staff couldn't fault them in any way so friendly and willing to go the extra mile to help you out nothing is a problem to them.
The rooms are kept beautifully clean every day.
I have read other comments about the shower blocking up but it just drains slowly in the 2 weeks that we stayed there it never flooded at all.
The SPA is just amazing take the time for a wonderful massage it is well worth it.
Cheers to all reader I hope that you have a great holiday.
Kathy

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, May 20, 2013
Sawasdee Kathy05852,
Thank you for your kind review. Im pleased you had such a good stay. I hope we can welcome you and your family back to the resort in the near future!
regards
Darren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Centara Karon Resort Phuket

Address: 502/3 Patak Road | Karon Beach, Karon, Phuket Town, Phuket 83100, Thailand (Formerly Central Karon Beach Resort)
Location: Thailand > Phuket > Phuket Town > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Karon
#5 Family Hotel in Karon
#6 Top resorts Hotel in Karon
#6 On the Beach Hotel in Karon
#8 Romantic Hotel in Karon
#8 Luxury Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Centara Karon Resort Phuket 4*
Reservation Options:
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Also Known As:
Centara Karon Resort Phuket Hotel Karon
Centara Karon Hotel Phuket
Centara Hotel Karon

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