We stayed at the pacific club resort between 24th of November 2012 and 1st of December 2012.
I want to say right at the start, the service we received at Pacific Club Resort was outstanding. We visited friends at other resorts in Karon and found the staff in other hotels far less attentive or friendly.
Very courteous drivers - On most occasions where we needed taxi transport from the hotel to wherever we were going, we were given a private car for the same fee as a tuk tuk. The driver who collected us from the airport was very helpful, insisted on helping with our bags and we felt safe at all times. We took the hotels advice and arranged for a driver to pick us up, best 750 baht you could spend at the airport, a quiet air conditioned car with leather seats was not what we expected, it was far better! (a tuk tuk to Patong beach is never more than 300 baht in case you wonder)
The Mini mart in the hotel - we arrived quite late in the evening, not helped by storms delaying our flight out of Bangkok, we were greeted with a glass of juice at the reception desk. My fiancee enquired if there was a minibar in our room as there was not the staff at the front desk were extremely helpful and opened the mini-mart just for her to get some bits and pieces and extra water for teeth brushing. That being said we were provided with 2 bottles of water in our room daily.
Presentation of the room including the towels - On arrival we were very impressed with the presentation of the room. The towels were set on the bed upstanding in the shape of two swans creating a love heart. It was a lot of little touches like this that made it a thoroughly unique hospitality experience.
Housekeeping service was exceptional, they always went above and beyond what you would experience and expect from an Australian resort. Clean towels were provided daily, fresh bottles of water, the bed was made exceptionally and our pajamas ALWAYS folded and left on our pillow. If we happened to leave any other clothes out on the couch or hanging over chairs they were always tended to and found neatly folded as well.
Rooftop pool - the beach is only a 10 minute walk away but depending on the time of year you travel you may find it crowded, as we did, making the pool a very welcome retreat. We didn’t try the bar service but the pool itself has lovely views and is very refreshing.
Attentive front desk - You only need to be approaching the desk and will ALWAYS be greeted with a smiling face. During peak times we always found there to be 2-3 attendants and never were left waiting to be attended to.
With 33 rooms, the resort is not so big or busy that you could ever feel crowded, the most people we saw during our stay were in the restaurant at breakfast time. We always had the pool to ourselves, there were other people on the sun lounges but its spacious enough to feel like your own little space of paradise.
Breakfast was included as we booked direct with the hotel - The breakfast buffet was more than adequate to fill you for a days fun in Phuket, no complaints on my part. Food ranges from cereals and breads with various (and unusual) jams, waffles, fresh fruit and yoghurt, sausages & bacon, baked beans and eggs cooked to order. Tea and coffee was there to help yourself.
We found the king size bed extremely comfortable and the pillows were . Sleep was no problem.
Although we are from the East coast of Australia, which can get quite hot and humid, we both found the Thai humidity quite draining after a long day, so coming back to the air conditioned room set at the temperature we wanted and being able to completely relax was a real treat.
Some of our friends who travelled with us and stayed at a different hotel complained about the lack of television channels. We had no such complaints! I don’t think we had time to go through all the channels.
The room had ample space to open our suitcases and lay or hang the contents out.
Overall, we had a very enjoyable holiday in Phuket and our accommodation played a big part in that. The location was fine, it may not be on the beach, but spend enough time down by the beach and you’ll appreciate being away from it at night.
We intend to stay here again on our Honeymoon!
Thank you to all the staff at Pacific Club Resort.
Rooms on higher floors will have a view but we were quite happy on the 2nd level.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.