A friend and I stayed here for seven nights using Groupon vouchers and had a bit of trouble checking in. Although we're partly to blame for changing our plans, we did have our revised arrival dates confirmed by email and when we arrived discovered that they'd lost our bookings. The following morning we were called over to the reception desk and advised that our vouchers had already been redeemed, which was very distressing. We -think- that the person who took our initial booking may have accidentally redeemed them (the dates match), but we never found out as the staff never confirmed to us if the issue had been resolved, which made me feel awkward for a few days.
When we got to our rooms, I was pleasantly surprised. They're exactly as photographed on the hotel's website. The air conditioning was a godsend, the room was spacious and the bed and pillows, though firm, were the most comfortable I've ever slept on in a hotel. Good water pressure in the shower and the room and linen were spotless.
The room service was reasonably priced and tasty, and there were regular variations in the breakfast buffet to keep it interesting. Didn't go much on the main restaurant. Nice pool and pool bar, and while it's a separate business the spa was a very pleasant experience and worth the price.
The housekeeping staff and bellboys were very cheery and pleasant, and Ann at reception was helpful when a tour shuttle we'd booked was running late.
All in all, a pleasant little hotel in a good location, but they could do with a bit more follow-through on the service front.
- Also Known As:
- Karon Sea Sands Hotel Karon
- Karon Sea Sands Resort And Spa
- Karon Sea Sands Hotel
- Karon Sea Sands Resort
- Karon Sea Sands Resort & Spa Phuket
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