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“Good location but awful service that I've ever had in Asia.” 3 of 5 stars
Review of Karon Princess Hotel

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Karon Princess Hotel
3.5 of 5 Hotel   |   194 Karon Road | Karon Beach, Karon, Phuket Town, Phuket 83100, Thailand   |  
Hotel amenities
Ranked #52 of 72 Hotels in Karon
Sydney
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Good location but awful service that I've ever had in Asia.”
3 of 5 stars Reviewed June 12, 2014

For the price it's a great deal. You can walk to bars, restaurants, shopping and it's right across the beach. However because of the way we were treated by the staff, I'd have to recommend to NOT stay here. The bell man wouldn't leave our room until we gave him a tip and when he left he just walked out and didn't shut the door, no one at reception would help us get a cab for the next day, and when we checked out the reception was very rude and had lots of attitude. At the end I just wanted to get out of there. If I had to pick again I'd pay double or triple the price at another hotel than stay here.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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180 reviews from our community

Traveler rating
    41
    87
    28
    13
    11
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36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Canberra, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 30, 2014

Spent our last night here. Hadn't booked anywhere and the hotel we had thought to go to did not exist! The staff were helpful, getting us a standard room on the spot.

Seemed too expensive for what it was. But the pool was great - there are two seperate sections so when too many people were at one, we retreated to the other and no one was there. Closes at 6pm for some insane reason. The transfer to the airport is more than advertised. I think it was 950bht for the two of us in a private car.

Karon beach is right across the road and there are a few restaurants close by. A 5 minute walk in either direction will take you to far more options though.

The included breakfast was standard but great. Egg chef made me an awesome omelette and there's fruit, cereal, toast, thai food etc.

Room Tip: Had a standard room. Long walk from the front to our room out the back, but this was good as it was...
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  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 15, 2013

Well, the location of this hotel is good, that why we choose it. But condition of the hotel especially the reception, the link to the room got to
Improve a lot. Staff was not very inclined in English speaking. There is no shelter link from reception to our room. Telephone system is damn bad. Room condition is acceptable for the size. On our first nite, it was raining heavily, thunder and lightning cause the telephone system to be down. Our toilet bowl was choked, we can't communicate with the reception and I got to carry an umbrella, walk 5 mins to the reception and inform the staff. Haiz.. What a nite...maybe it is our luck, but should this be happening with a well established hotel?

  • Stayed November 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampere, Finland
Top Contributor
163 reviews 163 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 10, 2013

Good location just few mewters from beach. Rooms are "normal" good sized Thai interior and combact thai style. Nothing suprising, but thta is not what we were looking for. Air conditioning
was good and worked well.
Pool area was nice, but water cleaniness was far out good. Maybe because too much tourists from country that do not give advice to wash before swimmingpool.
Breakfast was good and tasty.
Personnel have "A" for smile and serve.

Room Tip: You can ask for seawiev, but it migth be too noisy.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Humble, Texas, United States
Top Contributor
65 reviews 65 reviews
21 hotel reviews
Reviews in 32 cities Reviews in 32 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed September 4, 2013

We stayed 8 nights during the monsoon season. The hotel is located across the street from the beach. Watch out for dangerous rip currents. While we were there a group of tourists were rescued but sadly one of them drowned. Walk on the beach and save swimming for the lovely hotel pool. The staff was very nice and helpful in the Sunset Restaurant. Nice balcony with slice of ocean view. The bed was very hard. We placed the comforter under the bottom sheet to soften the bed a little. The plumbing made loud knocking noises night and day. Mafia controlled transportation in front of the hotel. Other taxi drivers wouldn't pick up or drop off in fear of being beaten by the mafia. The mafia charged extremely high fixed rates. We caught the open bus that travels between Old Town Puket and Karon Beach. Easy access to laundry, mini mart and restaurants.

Room Tip: Check out the room and bed before committing.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 3, 2013

The off season rate is very reasonable, thus remembering it is a 3 star hotel, across from the beach our stay was good. Staff where nice and helpful. It is a bit older hotel, down side is no internet in the rooms and a charge for it in the lobby. The TV is old, but did have English channels. Breakfast was included and was quite acceptable. Rooms where clean and made up promptly each day. It is quiet, no loud bars pounding out music which was good. Several very nice restaurants nearby and taxis out front to go to Kata or Patong beaches and other areas.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 29, 2013 via mobile

+ My rom was clean and verry nice, on 2floor. Quiet and comfortable. Good service.

- My friends rooms on the ground floor had a strong smell of insect repellent.

The food was as any other hotell food, ok.

I would stay here again :) good walue

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Karon Princess Hotel

Address: 194 Karon Road | Karon Beach, Karon, Phuket Town, Phuket 83100, Thailand
Location: Thailand > Phuket > Phuket Town > Karon
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#21 Spa Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Karon Princess Hotel 3.5*
Number of rooms: 85
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Also Known As:
Karon Princess Hotel Phuket

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