We stayed here mid November 2013. After reading all of the good reviews about this hotel we were excited to come and stay at the Old Phuket resort for a week. My partner and I arrived around 9pm at night, we were taken to our room in the Sino Wing, the room was very old and the bathroom was in need of a major renovation. We really didn't care at this stage. That night the air conditioning didn't work, the room was so hot we couldn't sleep. The next day we were out exploring for the whole day, came back and the aircon still wasn't working, they sent an engineer up who finally was able to get it fixed. For the next few days it rained basically all day and all night so we limited to leaving the hotel room. I immediately got sick, not sure if it was from something in the aircon or having to have freezing cold showers at night. The tv reception was so weak and dropped in and out, we paid for wifi which was around 700baht for the week (only one devise), the wifi was so weak it would only stay connected for a few minutes then would drop out. For one whole day we experienced power outages in our room which meant, we couldn't have a shower, couldn't use the tv or our wifi that we paid for. The next day our toilet was blocked. They also must switch off the hot water at night as twice I went to have a shower around 11pm and it was freezing. The drain in the bathroom smelt like sewage to the point where we were avoiding going in there. The buffet breakfast was very very average and staff were unfriendly, even getting a coffee was a mission. Pictures can be very misleading, the pools were nice but not as nice as what the pictures look like, we specifically asked if there was a swim up pool bar before we booked and were told yes, but nope no swim up pool bar, there is a bar near the pool but the staff were gone from there for long periods of time which made getting a drink hard. Patong is about 10 mins away in a tuk tuk and its 400baht there and 400baht to get back... Karon beach was beautiful and less busy however we spent majority of our time in Patong where there is so much to do, we eventually checked out of the hotel 2 days early to go stay in Patong. We stayed at the Baan Lamai hotel and were immediately given a room upgrade to a sea view/pool view room which was beautiful, well renovated, tv was massive, air con was cool, shower was hot and the whole atmosphere of the hotel was 10 times better then the Old Phuket. The name is very fitting for this resort- "old". Its a very tired boring resort which would only suit an older couple looking for something cheap and quite. Don't waste your money, you can get a much nicer hotel in Patong for the same price. When we finally spoke to the manager about our disappointing stay they offered us an "upgrade". The room we were offered was a ground floor room almost identical to what we had already. The only difference was the bathroom was a little bit newer, however, the shower was outside, not ideal when you are sick and it was raining, we couldn't believe the manager thought this would make us stay. The best part about our stay at the Old Phuket was seeing the resort get smaller in the rear view mirror as we drove away. If your a family or a young couple like us Don't Stay Here! Oh and also every morning staff would be walking the halls having loud conversations around 8am so don't expect a sleep in.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.