This place was just divine, right from the get go to checking out, just exceeded my expectations, did not want to leave so soon, we even extended stay by an extra night. After reading up on nearly all the reviews prior to booking and experiencing first hand 6 nights stay, this is definitely somewhere I would FOR CERTAIN come back to every time I visit Phuket! We got a Scoupon Deal for 5 nights & stayed an extra night in a Panoramic Deluxe Room. To be honest any bad or negative reviews in my opinion would be due to very very picky and fussy people, but the staff or facilities really cannot be knocked. I must admit I am very fussy but this was exactly what I was looking for...Serene, Quiet & peaceful, totally relaxing to just unwind from a busy fast paced working life, it was also not too close to the beach front which I chose (only due to fear of Tsunami's, I wanted something on a hill), but definitely not too far away from beach and only around the corner from local Karon town and shops, location was perfect for us. We left our kids at home, so coming to a resort with no kids suited us, however if we were to return we would like to bring our kids back, however may try somewhere else if the no kids policy is still on here.
Airport transfer we pre-booked was already waiting for us which was a relief as he whisked us away and got us to the resort in no time even though there were a few traffic jams when we neared towards Patong, driver even had cool towels & bottled water for us. We checked in late around 8.30pm-9pm and it was very easy, received a warm welcome from Ann at Reception (throughout our stay Ann was fantastic and very helpful, nothing too much for her, thank you Ann!), we received a cool towel and drink, the check in was quick and shuttle with our luggage to our room was great & convenient. We were checked into 1216 which overlooks the Pomelo Pool (nice quiet pool and great for relaxing) and only a short walk up to the restaurant for breakfast and dinner and to the Cheeva Spa and Mango Pool Bar. The bed was a huge king and slightly hard however that would be because we are so use to our ever so soft expensive mattress we invested in back home (my hubby was fine with the harder style mattress), a call to the reception fixed it the next day, with a mattress softener provided. Also we were able to use an adapter to charge our cellphones.
Room Facilities were immaculate and the views from our balcony was just so delightful, you wanted to wake up early just to indulge in the view out towards the sea and to the pool. AirCon was great for when it was very humid and sticky and the bathroom was luxury especially the double bath tub, not quite a spa bath but not needed! Our shower did block on the first night but was fixed after reporting, didn't spoil anything though as some maintenance issues are always to be expected in such a huge complex, so not phased at all. We took a stroll down to Karon Town for dinner and had a great seafood meal so cheap! and cheap fish massage too, must try even though it does feel weird but soothing after 10mins. House keeping was done daily and we got fresh towels and bottled water daily, however it would be ideal to know what time housekeeping is done as there were two days that we came back to room after being out and room was getting made up both at different times, but a swim easily fixed this. Also want to note we had no issues with any mosquitos, none at all!
Restaurant - had beautiful views overlooking the sea at a distance and just stunning at sunset, such a great place to be at when eating breakfast and dinner, the openness and spacious feeling made it feel quite majestic. The breakfast had a great selection and was always yummy and various fruit drinks available, more than required. The restaurant staff are just so welcoming, pleasant and very warm natured, they were all just awesome!
Cheeva Spa - We indulged in the Nov Spa Package for two and totally got put to sleep, 30min soak in spa, 1hr massage & 30min facial with Honey massage, the best I have ever experienced, me and hubby re-booked for another 1hr massage each before we checked out. I would definitely pay extra at the resort (they even had 50% specials on anyway) than get it done at the public massage spa salons in town, we did get massage in town however the atmosphere and cleanliness of resort is much better and quality too.
Mango Pool Bar - We took advantage of the happy hour at the pool bar 50% cocktails and it was also an excellent sunset view too - again totally relaxing.
Even though there are stairs to this resort, it made up for all the lazing around in the pool, heavy buffet breakfast and got circulation going again... I enjoyed the little bit of exercise while on holiday. Walking down from Resort to Karon town is not too bad and walking up will give you a slight sweat up, we caught a taxi from Karon town for 200baht. There are shuttle buggies that concierge staff will transport you to your room if it is one of the higher up ones. Also they have scooters to hire for 250 baht which is similar to what they offer on the road or in town. We hired a scooter for a day and Kata is only 2km away. The shuttle service to and from Karon beach is good, there is also a scheduled service to Patong for 100baht pp one way at 3pm & 7pm and pick up at 8pm from Patong, a later pick would have been ideal as we always stayed in Patong till after 9.30pm, however 400baht back to resort from Patong in a taxi or tuk tuk isn't too bad, its only a 5-8min drive home. Patong was so CRAZY for us, so it was just superb returning back to our paradise resort in the quiet hills.
Check out was easy, I just had to clear up some bills but other than that the whole experience was Excellent.
Alex, thank you for your hospitality and top marks to your ever so gracious staff, you ought to be very proud of them for delivering 5 star service & your beautiful facilities and surroundings!! Just to name a few outstanding staff, Jai & all the concierge, Ann on reception, Por & Nun at Mango Pool Bar, All staff at Cheeva Spa, especially Apple & Kate.
Thank you very much!
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- Also Known As:
- Mandarava Resort And Spa Phuket/Karon