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“The best holiday we have ever had!!!!” 5 of 5 stars
Review of Mandarava Resort and Spa

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Mandarava Resort and Spa
4.5 of 5 Hotel   |   14/2 Patak Road, Soi 24, Karon Beach, Karon, Phuket Town, Phuket 83110, Thailand   |  
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Hotel website
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Hotel amenities
Special Offer
20% off spa 10% off food
Ranked #1 of 72 Hotels in Karon
Certificate of Excellence 2014
Toowoomba, Queensland, Australia
1 review
“The best holiday we have ever had!!!!”
5 of 5 stars Reviewed October 28, 2013

This resort was the most amazing resort I have visited ever. The facilities were fantastic, the room was so beautiful and the staff would do anything for you. They bent over backwards to help you and always had a beautiful smile on their faces. You wouldn't get that in places in Australia. The food was so delicious. I know I will come back to have a holiday here again for sure and I have told family and friends as well. Also we were on this holiday for my partners 40th birthday and without us knowing we came back from the restaurant to the room to find a birthday cake in the room. What a surprise. My partner thought I did it but when I said I didn't he loved the personal touch the staff took for us! Amazing.

Room Tip: Choose a central room close walk to pool, food and reception. rooms are still quiet especially on se...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management M, Manager at Mandarava Resort and Spa, responded to this review, October 29, 2013
Dear Khun Sian W,
Thank you for sharing your holidays experienced with us. The most delighted having served your holidays and with my heartfelt appreciation to hear your great word of mouth will spread among friends and family members and you will return your visit.

I believed that your great compliments will encourage team to the right direction and to always provide an unforgettable experience for our customers.

Have a great time and see you again soon.

Warmest regards,
Alex P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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882 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
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Madrid
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 28, 2013

This hotel really is beautiful. We had a lovely room with gorgeous views. The staff are really what makes this hotel such a top-class place to stay. Nothing is too much trouble, and everyone we dealt with was so friendly and helpful.
The breakfast was delicious with a huge variety of different foods on offer. We had dinner in the hotel restaurant one evening, which was outstanding.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management M, Manager at Mandarava Resort and Spa, responded to this review, October 28, 2013
Dear Khun ClaireMadrid,
Thank you for sharing your value comments with how you thought about mandarava resort after your Phuket holidays. We are delighted to learn you had a great time with an enjoyable and our hotel are met with your expectation.

A great word of mouth from you to friends and family members will be much more appreciated and we look forward to serve you again for coming future.

Warmest regards,
Alex P
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Auckland, Auckland, New Zealand
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 27, 2013

We have just returned to NZ from our stay in Thailand. Our first stay was at the Mandarava for 6 nights. We had a great time, the staff were excellent. The accommodation was lovely. We had 3 pools to choose from, the Mango bar being the best. We would recommend this Motel to anyone looking at staying in Phuket. It is a new motel, so is not dated at all. The breakfast is fantastic, and it is quite central, to grab a tuk tuk to Patong or Kata beach. The closest beach is Karon which is beautiful, but not good for swimming.

Room Tip: We over looked the dining room, great spot, but the pool views may have been better.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management M, Manager at Mandarava Resort and Spa, responded to this review, October 27, 2013
Dear Khun Branda K,
I would like to express sincere thanks for your great comments share with us and really happy to learn we are met with your holidays expectation in all aspects. Your message will encourage our team to work harder to maintain level of our service standard and to have our customers leave the hotel with a smile.

Once again, thank you very much and look forward to welcome you back sooner.

Warmest regards,
Alex P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 26, 2013

The photos of this resort are very accurate - what you see is what you'll get. We absolutely loved our room which overlooked the Mango Pool and the bath tub is just amazing! (Just remember to bring your own bubble bath stuff because the resort doesn't provide any and it's expensive to buy it at the shops).

We appreciated the little details, like the bottle opener provided and all the room in the fridge to store our own bought goodies. Upon arrival at the resort I would recommend that you order an overlay for the bed as yes, it's very hard. Also call up the spa and book any "hot spots" available although know that these 50% discount spots are only available for two types of massages - the Cheeva and Balinese massage. Also note that the 10% that guests get off spa services don't extend to any packages that the spa has on its menu. We booked into the spa everyday and we would highly recommend their massages (we had the Cheeva, Balinese and hot stone massages), facials and body scrubs. However, stay away from their nail services as you won't get what you pay for (it's an amateur set up at best). The spa also has a steam room and Jacuzzi for use by spa guests - you just need to let them know about half an hour before you arrive that you want to use those facilities. The Jacuzzi has the best view in the resort! Men - be warned, if you do visit the spa for a massage or other service, you will be asked to take everything off and put on a disposable G-string :)

The resort restaurant was simply excellent. I really miss the amazing noodle station at breakfast time! You just go up to the cart, choose the type of noodle you like and toppings (sliced bbq pork, shredded chicken or chicken balls) and it comes in a delicious pork bone broth. I had two servings of these each morning :) Note that both bacon and eggs are cooked to order at the station next to the noodles. The only disappointment was with the fruit juices, which I thought would be the freshly squeezed type, given we are in a country with many tropical fruits. The juices served taste artificial and are far too sweet so I added water to them. The other must-try at breakfast (which is only sometimes available) is the banana pudding slices. It's like a bread and butter pudding with banana and it was divine!! The only suggestion I have for the restaurant is that guests should be given a number at the bacon and egg station so that the food can be delivered to your table - it's too long to be standing there waiting and it gets awkward. We went in low season so I can't imagine the wait in high season!

We had one dinner at the restaurant - pizza and curry and both were delicious. Very reasonably priced too (the pizza was about AU$10).

The shuttle service provided, as pretty much every other reviewer has mentioned, is appalling as they are only 3 times a day and only go to two beach points (neither one gets you closer to the shops by the way, you are better off walking straight there). But apparently Thai laws prevent the resort from offering better shuttle services so we will just have to accept that. For this reason and this reason only, I probably won't return to Mandarava unless we hire a driver for the whole time we're there or are prepared to pay for tuk tuks every time we leave the resort. The location is just not close enough to the Karon shops and markets - I know a 15 minute walk doesn't sound like much, but it is when it's sweltering and the walk has awful scenery and odours.

The swim up bar is a delight - make sure you get there at about 4pm each day as the seats get taken pretty quickly. Sam's Special is a must try - it really was the best cocktail on the menu and I had quite a few!!

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management M, Manager at Mandarava Resort and Spa, responded to this review, October 26, 2013
Dear Khun BBKeeper,
With our great appreciation of your review shared with us and others. Points have been noted and will rectify with proper solutions. One beyond our good hand and concerns with local authority will be push harder, but look like will not success in a short time.

Once again, thank you for your feed back and even you won't come back to stay with us due to unchangable reason, we hope you will give us chance to serve you as hotel visitor.

Warmest regards,
Alex P.
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Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 25, 2013

I and my boyfriend found a very good deal and booked a 5nights stay at Mandarava and we don't disappointed. Staffs are super friendly, smile and will always try their best to help you. Breakfast is great, One dinner which is included in our package for 2 is enjoyable, We stayed in the period of restaurant closure which the hotel advised us in advance and still atmosphere by the pool temporary set up is nice, quiet. I would think if the work is not there we could be much more happy. I saw some minor works by the pool and around the hotel, but this could be finish soon.
3 times to karon beach during the rainy day is fine, most of the time enjoy movies in room due to no other options.
Alex, manager of the resort told me more activities will be added, he is so gentle and polite and most of the time I saw him walk around the property to observe his team
Great job to all, will recommend and if come back to phuket only Mandarava.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management M, Manager at Mandarava Resort and Spa, responded to this review, October 28, 2013
Dear Khun chlm M,
I would like to convey my big thanks to your holidays feed back shared with us and others reader on trip advisor. Roof work was finish per schedule, but still some minor point which we will have to correct. More schedule shuttle run to karon beach will be added from beginning of next month as well as a schedule to Patong and Phuket town for guest comfort. We are delighted that we have met your expectation in all aspects and will keep doing our jobs to maintain the level of services.

Once again, thank you very much for your specious time spent for the review and look forward to serve you again in a near future

Warmest regards,
Alex P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 24, 2013

Just returned from 4D3N wonderful stay at the Mandarava Resort. The hotel is lovely, rooms fresh and modern and we were lucky to have a sea view from our balcony. The team at the hotel are friendly, polite and make you feel so special. The food in the restaurant, pool side and room service was excellent and very reasonable compared to other hotels we have stayed at. The hotel is built on a hill so be prepared for a climb and stairs, there is a shuttle bus three times a day to Karon beach or it's about a 15 min walk. Great hotel, away from the madness but close enough if you want to join in the nightlife of Karon or Patong. Thank you.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management M, Manager at Mandarava Resort and Spa, responded to this review, October 24, 2013
Dear Khun MaD1403,
Thank you for spending your spacious time review us after your holidays 4D3N. Hotel will run 5 times a day Free shuttle service Hotel-Karon beach-Hotel by beginning of next month and we do hope it will satisfy our customers.

Have a wonderful time and hope to serve you again when plan back to Phuket.

Warmest regards,
Alex P.
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Woombye, Australia
1 review
5 of 5 stars Reviewed October 23, 2013

I had a great stay here from start to finish, and would definitely stay again.
The rooms are luxurious and you have all the facilities needed made available to you.
The staff are so friendly and always greet you with a smile.
The location is only a few minutes away from Karon beach shops/markets and a 15 minute tuk-tuk away from Patong.
This is a gorgeous resort, lovely pools, food and atmosphere.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Management M, Manager at Mandarava Resort and Spa, responded to this review, October 23, 2013
Dear Khun RO_KI21,
Thank you for sharing your thought about our resort after your holidays with us. I have taken noted of your message and will share with a big applaud to all team members who carried a hard word and have satisfied you and friend experience.

Your nice word of mouth, being our ambassador to share how fantastic our resort were with family and friends are really appreciated.

We look forward to serve you again for coming future.

Warmest regards,
Alex P.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarava Resort and Spa

Address: 14/2 Patak Road, Soi 24, Karon Beach, Karon, Phuket Town, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Phuket Town > Karon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#1 Romantic Hotel in Karon
#1 Family Hotel in Karon
#1 Luxury Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mandarava Resort and Spa 4.5*
Number of rooms: 130
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Also Known As:
Mandarava Resort And Spa Phuket/Karon

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