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“Never again” 1 of 5 stars
Review of Lana House & Restaurant

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Lana House & Restaurant
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Lana House & Restaurant
561 Patak Road, Karon, Muang, Karon, Phuket Town, Phuket 83000, Thailand   |  
Hotel amenities
Ranked #58 of 74 Karon B&B and Inns
Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Never again”
1 of 5 stars Reviewed March 6, 2013

Service was of a very poor standard and i wont be coming back to this hotel ever again....so many others to choose from,cheaper rate and better rooms and facilities.The room was small and the water was almost non existent and when i complained the staff wouldnt even answer my concerns.
The airconditioner was noisy and the whole place was just too small.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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11 people have reviewed this hotel

Traveler rating
    2
    4
    1
    0
    4
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Families
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6
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Business
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Lemoore, California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 20, 2012

If I were grading solely on the Hotel staff's customer service, they would easily rate 5 Stars. From the beginning to the end of my four days there my group and I were welcomed like we were part of their own family. Rooms are well maintained and made up far beyond expectations each and every day. The free internet access in the bar/restaurant is very nice and the small fee (100 Baht) for WIFI access in your room is well worth it for connecting with the family you left behind in whatever country you're from. The hotel is truly only a short walk (1-5 min) from either the beach or many of the other local restaurants and small bars. I've been around the world several times and my experience in Karon at the Lana Guesthouse rates right up there at the top. They really went above and beyond to ensure we had a good stay!!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Lana House & Restaurant

Address: 561 Patak Road, Karon, Muang, Karon, Phuket Town, Phuket 83000, Thailand
Location: Thailand > Phuket > Phuket Town > Karon
Hotel Style:
Ranked #58 of 74 B&Bs / Inns in Karon
Price Range (Based on Average Rates): $
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Also Known As:
Lana House & Restaurant Phuket/Karon

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