This was the last of 3 properties we stayed at during our recent trip to Thailand and my review is probably colored by the fact that we liked the previous two much better. Also, the checkin and checkout experiences left much to be desired. More on that at the end of the review.
The hotel itself is in a good location across the street from Karon Beach though it can take a while to cross the street because of the cross traffic. Also, the hotel has no lounge chairs and umbrellas of their own on the beach; these need to be rented from a private operator.
The property itself, while of somewhat old construction, has been kept in mostly good shape. I agree with other reviewers who say it is 3 star at best. The once exception to the state of the rooms is that there was rust/mold on the flexible hose to the showerhead in the tubs in both of our rooms. We had the Superior rooms on the ground floor that connected in the back to the swimming pool which was a nice design touch. One thing to note is that there are plantation style windows between the bathroom and the living areas and their construction does not allow for complete privacy from other occupants while in the bathroom. This may be a problem for some guests though it wasn't for us.
Breakfast was self-service and in an area with open walls which allowed the local birds to drop by. We found this cute but could see that other guests were annoyed by this. The selection was large and diverse.
The staff is very polite in general but, even those at the Front Desk, struggle with English. The hotel and the neighborhood must be popular with people from the erstwhile Soviet block countries because the signs and menus were in Cyrillic; I wonder if the staff's spoken Russian is better than their English.
Now for the big negatives. At check-in, they asked for the rooms to be paid in advance and ran our credit cards. Then they told us the hotel was full and gave us a strong pitch to move to other of their other properties, either at Patong which is not too far away or at Khao Lak which is 2+ hours away. After strong protests from us, it being evening already, they backed off and said this was only a suggestion that would improve our quality of stay. I think this was unprofessional since they took our money before bringing this up.
Also, they said that we could settle our accounts in cash when we checked out even though they had run the credit cards. At actual checkout, they said we had paid at checkin and it was too late to change the form of payment.
I'm still having a hard time this was entirely due to language/communication problems and it cast a shadow over our stay though I have not dinged the overall rating because of it.
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- Also Known As:
- Andaman Seaview Karon
- Hotel Andaman Seaview
- Andaman Seaview Hotel Phuket/Karon