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“Perfect for families” 4 of 5 stars
Review of Waterfront Suites Phuket by Centara

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Waterfront Suites Phuket by Centara
3.5 of 5 Hotel   |   224/21 Karon Road | Karon Beach, Muang, Karon, Phuket Town, Phuket 83100, Thailand (Formerly The Waterfront Suites)   |  
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Ranked #39 of 73 hotels in Karon
Vientiane, Laos
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“Perfect for families”
4 of 5 stars Reviewed July 14, 2012

We spent three weeks at Waterfront Suites in Karon Beach, Phuket. It was absolutely perfect for my wife and two sons. The staff was wonderful and helpful in every way. The suite was large, and clean and serviced very well. My sons could spend their time playing ping pong, pool, darts and then cool off in the pool. Although there was no restaurant, the multitude of places to eat nearby made this an non-issue. In addition, we could buy food from the nearby markets and cook our own in the suite. Wonderful ocean and mountain views. The beds were nice and firm (good for those who like hard beds...not all may). All in all, a very relaxing and friendly place. We would return and highly recommend it for families who like to chill.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanjana P, Manager at Waterfront Suites Phuket by Centara, responded to this review, August 10, 2012
Dear Kh. John and family,

Warmest greetings from your Waterfront Suites Phuket by Centara!

Thank you so much for taking your valuable time to share with us a review from recent experiences at our residence. We truly appreciated all the comments.

Once again, thank you indeed for staying with us and for saving us jobs. We already look forward to the immense pleasure of welcoming you all back in the near future.

In the meantime, we wish you a happiest and warmest family.

Sincerely,
Ao & entire team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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71 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
Bilambil Heights, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 13, 2012

Just had our first ever 9 nights at Karon Beach Phuket at The Waterfront Suites.
Chosen by location and price, we found our apartment to be very large, plenty of room, cupboards, kitchen area. Upgraded to the 16th floor for ocean views and quiet, however the only negative was no matter how high you go, the noise from loud music each night followed us.
Staff were very pleasant, their English is limited, but if you are patient and take your time speaking to them, they do their very best to accommodate your needs. Our 9 nights, even after an upgrade cost approx $57 AUS a night. We were in walking distance to Restaurants, taxis, Tuk Tuk's, massage, Market stalls, tour booking agents, fishtanks where little fish nibble your feet clean. The locals are friendly, our weather was very wet, but then we booked 3 cooking classes during our stay, can't wait to put our new recipes to the test! So for a quitter stay, would recommend Waterfront Suites,if you want noise and night life to the extreme, then Patong Beach is the place to go.

Room Tip: From what we saw, all the apartments are a very generous size.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanjana P, Manager at Waterfront Suites Phuket by Centara, responded to this review, August 10, 2012
Dear Khun Kerrie,

Warm greetings from Waterfront Suites Phuket by Centara in Karon!!!

Thank you so much for taking your time to share with us the review in TripAdvisor and my entire team and I are extremely pleased to hear you enjoyed your experience with us.

For English skill, by your constructive comments we are able to develop our performance and services as our goal is to make our guests happy and back home with good memories.

Khun Kerrie, my staff & I really look forward to your return back to Waterfront Suites Phuket by Centara in the not too distant future!

Sincerely,
Ao & entire team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 9, 2012

Huge...that's the best way to describe our two bedroom apartment. With two boys the large space was very welcome. Both the rooms had en suite bathrooms. TV in the lounge and one of the bedrooms.Lots of storage and cupboard space, so didnt have to live out of suitcases :) Also a storeroom to put our empty luggage in, loved that as I hate having to find ways to keep it out of the way.Three balconies...the views were spectacular. Maid service everyday, they were quick and ever so helpful (would give extra water and tea & coffee). Staff super helpful. As the Centara group now manages this hotel we got to use the pools at the Centara Karon Resort and got 20% off at all the restaurants. Our apartment was on the north side so there was a bit of noise, not enough to be driven crazy by but it did go on till about 2 am.
Centrally located. 3 minute walk to the beach, even less to 3 restaurants just beyond the gate. Several mini marts and massage parlors very close by. There is also a large market 10 minutes walk down the road( turn left as you get to the road)
Just a couple of negatives: I found the bed uncomfortable (very hard). The staff were super helpful and got me several thin mattresses till it was just right. The sofas in the lounge were a bit dated and not at all comfortable to sit on for very long.
I would still happily go back.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanjana P, Manager at Waterfront Suites Phuket by Centara, responded to this review, August 10, 2012
Dear Kh. Polad and family,

Warm greetings from Waterfront Suites Phuket by Centara in Karon!!!

Thank you so much for taking your time to share with us the review in TripAdvisor and my entire team and I are extremely pleased to hear you enjoyed your experience with us.

We are all already looking forward to the pleasure of welcoming you back to Waterfront Suites Phuket by Centara in the not too distant future!

In the meantime, we wish you the best.

Yours sincerely,
Ao & entire team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 31, 2012

We have stayed in Holiday Inn Patong and Hilton Karon during our previous trips so we decided to try a service apartment this time. This is actually a condominium before and now managed by the Centara group. Some owners may still living there. The building is quite aged so certain things do fall apart. It still needs further renovation to make it more welcoming. The 2 bedroom apartment was large with 2 balconies and an opened kitchen. The noise level was bad at night due to the music from the bar across the street. This might probably be the reason for the owner to let the apartment out. Restaurants and the beach are just 5-10 minutes within walking distance. There is also a bargain market 15-minutes walk down the road.

Room Tip: We were given room 7A and the bedroom window was facing the night bar across the street. The noise l...
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  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SE Asia
Senior Contributor
40 reviews 40 reviews
39 hotel reviews
Reviews in 23 cities Reviews in 23 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed April 7, 2012

Stayed in 1 bedroom apartment on 10th floor on the southside.

First of all I will address the noise issues spoken of by others. For us there was none, nada, zip, zilch. Blissfully peaceful at night. I am assuming it was because we were on the southside of the building and up high.

Apartment is very large and has 180 degree panoramic views of the ocean. really spectacular and a great spot to kick back and watch the sun go down. fully equipped with all crockery and cutlery, the apartment is serviced daily and complimentary supplies of milk, eggs and orange juice are replentished too.

Only 2 management solvable issues that dropped the rating fron 5 to 4 stars.

1. wifi. to have to pay for internet access in the room thesedays is akin to making someone pay to use the tv. it is sooo annoying and nickle and dimeish. wifi is expensive at 200 baht per day and it is machine specific so in our case we had 2 tablets and staying for 4 nights meant we had to buy 2 weekly passes at 800 baht each. not a huge sum of money granted but still felt tacky.

2. the eternal problem of people getting pool towels and draping them over the pool loungers at 8am to reserve them and then not going to the pool until 11am or later. consequently no loungers avaliable after 9am but 70% not being actively used. simple to overcome by an "active use" policy like in other well managed hotels elsewhere.

Enjoyed my time here (still here for 1 night) and will be back again in August for another 4 nights. location is good, facilities are good and overall an excellent place to stay.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamworth
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 25, 2012

This apartment block is centrally located and well within walking distance of all the attractions of Karon Beach. Unfortunately this is also its only downfall.
Being a highrise apartment block this building is a magnet for all the surrounding noise emanating from nearby bars and restaurants therefore be prepared for loud music and party noise until 3am most mornings. Should you be a heavy sleeper or intend on partying every night until 3am then the noise issue should not be any worry to you. If you are neither I would suggest you bring your earmuffs.
The units are huge and comfortably furnished but not as luxuriously as the website would have you believe. They are serviced daily by friendly staff who also supply the units with fresh drinking water and starter packs. The building has been around for a while and as such the apartments are a bit dated but still functional. They all have cable TV with about 80 channels but not too many are in english.
The grounds of the building are well manicured and shaded by mature trees and the pool is wonderfully cool and a real oasis after being out in the heat of the day. All the staff be they from reception, grounds or security are all pleasant and friendly and we very much enjoyed practising our Thai language skills with them most days.
There is no onsite restaurant but there are several of good quality just beyond the front gate with as much variety as you would want. The beach is only a 3 minute walk away as is transport and shopping. Kata Beach is only a 200baht Tuk Tuk ride away and is worth going to for the change of scenery and yet more restaurants and shopping.
Karon Beach has everything that Patong has but on a smaller scale, the local markets at the Karon Wat on a Tuesday and Saturday evening are fun for both locals and tourists alike and the Thai Elvis impersonator that appears at a few of the local venues is an act that you don't want to miss.
Should you be looking for accommodation to comfortably fit a few people all together and would not be bothered by night time party noise this is the place for you. You can walk safely everywhere in Karon and this building is central to everything.

Room Tip: Apartments on high floors on the southern side would be slightly less noisy at night.
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 25, 2012 via mobile

My husband and i recently stayed here with my 82 year old father. Although basic the accomodation served our needs and was on the whole clean and comfortable. The pool was nice and there was easy access to the beach. There are plenty of restaurants all around of all kinds and prices. The biggest problem for me was it was noisy at night and this went on untill 3 or 4 am. fine if you want to be out late yourself. The staff on the reception were very good and helpful.

  • Stayed March 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waterfront Suites Phuket by Centara

Address: 224/21 Karon Road | Karon Beach, Muang, Karon, Phuket Town, Phuket 83100, Thailand (Formerly The Waterfront Suites)
Location: Thailand > Phuket > Phuket Town > Karon
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Swimming Pool Wheelchair access
Hotel Style:
#18 On the Beach Hotel in Karon
#21 Spa Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Waterfront Suites Phuket by Centara 3.5*
Reservation Options:
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Also Known As:
The Waterfront Suites Hotel Karon
Central Waterfront Hotel
Waterfront Suites Phuket By Centara Karon

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