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“amazing land scape” 5 of 5 stars
Review of Hilton Phuket Arcadia Resort & Spa

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Hilton Phuket Arcadia Resort & Spa
4.5 of 5 Resort   |   333 Patak Road, Karon, Phuket Town, Phuket 83100, Thailand   |  
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Ranked #20 of 72 Hotels in Karon
Certificate of Excellence 2014
abu dhabi, United Arab Emirates
1 review
“amazing land scape”
5 of 5 stars Reviewed August 31, 2013

excellent hotel land scape with very good swimming pools , suitable for family. fitness center need to be furnished with extra equipment room need to be protected well from the insects that is coming from the adjacent surroundings

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, September 12, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are delighted to see your comments about our excellent landscape and swimming pools which suitable for your family. However, we are disappointed to know that fitness center and condition of the room fell below your expectations. We sincerely apologize for these matters. As you gave us comments directly through our brand channel, we have already replied you separately.

Thank you for your valuable feedback.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,913 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
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English first
Mission Viejo, United States
1 review
5 of 5 stars Reviewed August 31, 2013

Great overall...food are expensive. Bring brand new money for exchange or else they will be rejected. Do not eat at the hotel, food were over priced and not that great. Love the pool. Pay a little more to get the seaview room, is worth the money.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, September 11, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are disappointed to know that some aspects of your stay were not up to your expectations and we sincerely apologize for shortfalls you experienced during the stay. As you gave us comments directly through our brand channel, we have already replied you separately.

Thank you for your valuable feedback.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 30, 2013

I was lucky as I knew that hotel was spilt into old win and a new modern renovated area as I had read reviews on trip advisor. I was given a room in the old wing. It was disappointing! The room was dark and musky smell. There was a step down going into the bathroom.

I complained and was upgraded to the new wing with a view of the ocean. The service was excellent cannot fault the staff. They were very courteous. The Pools and food was amazing. Really enjoyed our trip :)

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, September 2, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

First of all, please accept our sincere apology for your disappointment on the room. However, it is relieved to know that our team cared well your disappointment. We will continue to put efforts on maintaining room condition at the best.

Once again, thank you for your feedback which always gratifying for the whole team. We look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 28, 2013

Got a Deluxe room on G-wing. The hotel compound is huge and there are tennis courts, lagoons, two swimming pools, a business centre, various restaurants and a lot of unutilised land/grass patches. It is separated from Karon beach by a road.

My first impression was that the hotel looked rather dated. It looks like it was built in the 1990s and nothing much has since been done to it. G-wing confirmed my observation. The lift was very old. Whilst the room came with a balcony, it looked very tired and was due a renovation. They don't even provide a three-pin socket, though you could ask for an adapter. The furnishing, apart from the bed and the LCD TV, looks like the 1990s as well. Whilst the room faced the sea, the view was almost entirely blocked by the trees. My friends' rooms in other blocks were recently renovated and looked much better.

There is only free WIFI in the lobby area and no free WIFI in room. You need to pay a hell lot of money for it. Who would do so? I do not understand why so called "lesser" hotels provide WIFI for free and not 5* hotels like this.

The breakfast was a disappointment. Whilst there was some variety, the food was pretty much substandard. To begin with, the juices were way too diluted. The waffles/pancake were cold they became hard. The yoghurt and muesli were nothing to shout about. The cooked food (Asian) section was unappetising even after the spread changed on the second day.

About the location. there is nothing near the hotel. There's a Karon bazaar which is 15 minutes walk away. Kata is 30 minutes away by foot and Patong is unwalkable. It does not help that there is no metered taxi and buses meaning that the price of taxis in Phuket are extremely inflated.

I am unlikely to return to this hotel the next time I visit.

Room Tip: Don't get a room on G-wing.
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  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, September 2, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is indeed disappointing to know that there were many aspects of your stay fell below your expectations. We sincerely apologize for your disappointments.

In regard to the condition of the resort, please be informed that we’ve completed the renovation on one-third of rooms, as well as a major upgrade on the Grand Ballroom. We’ll continue to upgrade our facilities in order to fulfil guest expectations

As you outlined, our resort isn’t located in the main entertainment area. However, you can enjoy both the quite environment with beautiful nature and main entertainment area within 10-15 minutes drive.

Once again, thank you for your feedback as we look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 28, 2013

The hotel spreads over a vast area overseeing Karon beach, the scenery is very pleasant. My family and I stayed in a junior sweet, which was reasonably spacious and clean. The staff are exemplary, polite and very helpful. The food offered in the Sails Restaurant varied to suit all taste buds whilst the food in the Thai Thai restaurant was delicious. I cannot fault this hotel and I have no hesitation in offering the five star status.

Room Tip: Sunset view in the executive lounge is definitely something to look out for.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, September 5, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is our greatest pleasure to know that you and your family enjoyed the overall stay with us and will recommend our resort to your friends and other travellers. We appreciate your comments on the resort offerings, especially service of our team members. I’ve shared your comments with the team to inspire them delivering friendly and helpful service to all guests.

Thank you again for sharing your great experience and we look forward to delighting you on your next stay.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watford
Top Contributor
106 reviews 106 reviews
56 hotel reviews
Reviews in 59 cities Reviews in 59 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed August 28, 2013

I booked this hotel back in January and was starting to doubt my decision due to the mixed reviews, so arrived with some trepidation - but my fears were put aside when we arrived, saw the room and wandered around the large complex. We had a fantastic, relaxing 7 nights.

I'd booked a garden view, so asked about an upgrade to a sea view on arrival, and was shown a room on the top floor 11th I think. ,Yes it had a fantastic full sea view, and the room looked good. The lift up to it could have done with some updating (I was particularly being observant due to the many negative comments). They asked the equivalent of £150 extra to upgrade. I asked to see the room we'd already booked before making our decision. In many ways this room was superior, a bigger room with partial sea view on the 5th floor of a different building (which looked like it had been built more recently). We stayed put.

I really can't fault this hotel complex. The staff were always attentive and helpful, the grounds are extensive and truly magnificent, the different pool areas are well designed and relaxing so easy to find quiet isolated areas or communal people watching areas. We had a lovely balcony in the shade and spent many a hour relaxing, reading and people watching. There are two breakfast areas and you can choose which ever you want. We ate at the one closest to us which overlooked a lake (an incredible setting). The food was fantastic and the staff friendly and attentive.

As we visited in low season, the hotel was reasonably quiet which suited us, I'm not sure I'd have enjoyed it when full. the down side was that not all the bars and restaurants were open and those that were were quiet. We didn't eat at the hotel but walked each day down to the many restaurants along In front of Karon beach towards Kata.

if you are looking for somewhere lively and vibrant this is not the hotel or the part of Phuket for you, but it your looking for tranquil relaxation with no hassle in a beautiful setting by the sea. get it booked.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, August 30, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It was our great pleasure to welcome you as our loyal Hilton HHonors VIP Gold member.
It is our pleasure that you were impressed with your welcome experience and the helpfulness of our team members that delighted your stay.

However, we are disappointed to know that price of in-room-dining offerings wasn't up to your expectation. I have shared your feedback with our Executive Chef in order to exceed guest expectations.

Thank you again for your valuable feedback. Your comments help us in assessing our services. We hope to welcome you back to the Hilton Phuket Arcadia Resort & Spa in the near future.

Best Regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chengdu, China
1 review
4 of 5 stars Reviewed August 24, 2013

My family like the sea scenary very much and thank you for applying us such a pefect room for it. The swimming pools are also very delicate. We are satisfied with the facilities as also as the service.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, August 26, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It’s our pleasure to know that you and your family were satisfied with the stay at our resort. As you gave us comments directly through our brand channel, we have already replied you separately.

Thank you for your valuable feedback.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Phuket Arcadia Resort & Spa

Address: 333 Patak Road, Karon, Phuket Town, Phuket 83100, Thailand
Phone Number:
Location: Thailand > Phuket > Phuket Town > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Karon
#10 Romantic Hotel in Karon
#11 Top resorts Hotel in Karon
#12 On the Beach Hotel in Karon
#13 Family Hotel in Karon
#15 Luxury Hotel in Karon
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Phuket Arcadia Resort & Spa 4.5*
Number of rooms: 671
Official Description (provided by the hotel):
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 
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Also Known As:
Hilton Phuket Arcadia Resort And Spa
Hilton Phuket Arcadia Hotel Karon
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Karon

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