The hotel is located at the Karon beach and it is a huge hotel. We stayed for three nights in October 2012 and I don't think that we had the chance to walk through the entire hotel. The facilities of the hotel is very good, it is very clean and the staff is doing their best to help you. The breakfast buffet was very good and catered the needs of Western travelers as well with a wide selection, the selection and the quality of the a-la-carte restaurants were also very good. The only problem with the hotel is that the staff is not fluent in English and at some point, it gets impossible to communicate with them. We were staying as three people in the room so the hotel gave us an additional bed which was very uncomfortable and small. We asked the reception to change the bed and after 2 hours of struggling, we gave up because it got impossible to communicate. Thereafter, we called the reception and asked them to change the bed while we are gone and reiterated the fact that we were staying at Hilton and they should do their best. They said they would change the bed but when we came back, there was no change. So finally, we gave up and one of us slept on that small and uncomfortable bed. Nevertheless, the hotel was a very high quality hotel with big and well-kept rooms. You feel the difference while staying in the hotel and the only downside is the struggle to communicate with the staff but I think this is the common obstacle in many hotels in Thailand.
- Official Description (provided by the hotel):
- The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more less
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- Also Known As:
- Hilton Phuket Arcadia Resort And Spa
- Hilton Phuket Arcadia Hotel Karon
- Phuket Hilton
- Hilton Phuket Arcadia Resort & Spa Karon