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“A little too far from everything” 3 of 5 stars
Review of Hilton Phuket Arcadia Resort & Spa

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Hilton Phuket Arcadia Resort & Spa
4.5 of 5 Resort   |   333 Patak Road, Karon, Phuket Town, Phuket 83100, Thailand   |  
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Ranked #19 of 72 Hotels in Karon
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“A little too far from everything”
3 of 5 stars Reviewed October 26, 2012

The positive aspects of this hotel are the comfortable rooms, the three pools, the well-kept grounds and having four restaurants to choose from. The aspects we enjoyed less were the very slippery walkways, the somewhat remote location and the extortionate internet prices.
The room was spacious and comfortably furnished and the bathroom was large and clean. There are three pools to choose from with waterfalls and small water slides. For breakfast you have two restaurants to choose from. The selection is much the same, except Sails has more variety, but also gets busier early on, so Buon Appetito is the more relaxing option.
The staff at the front desk and the pool bar were very friendly and helpful. The staff at breakfast seemed a little stressed and consequently came across a little bit abrupt at times.
After each of the short and heavy rainfalls that you get in the tropics, the wooden walkways became very slippery and quite dangerous. Once, despite walking carefully, I slipped and fell on the outside stairs in full view of several hotel staff, but was completely ignored. I would recommend crossing straight across the grass or walking on the road instead when it rains.
With its huge grounds, the beach right across the road and lots of pool and dining options, The Hilton Arcadia is perfect for resort dwellers who like to spend a lot of time at their hotel. For us, who generally only use our accommodation to shower and sleep, it was a little far away from everything. You can still walk to the towns on either side, but it can get tiring in the heat.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, October 30, 2012
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are disappointed to hear that some aspects of your stay were below your expectations. Lack of care to guests, especially at the accident is unacceptable. I have already addressed this issue with our management team in order to improve our team member’s hospitality mindset for all the guests. We sincerely apologize for unpleasant experience you faced during the stay.

With regards to the wooden floor, we will be reviewing options of how we can improve it to prevent accidents.

Despite of the disappointments, it is our pleasure to know that you have got positive aspects on comfortable room, pools, resort’s ground, and choice of restaurants.

Thank you again for your valuable feedback. Your comments help us in assessing our services and facilities. We hope to welcome you back to the Hilton Phuket Arcadia Resort & Spa in the near future.

Best Regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
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1,748 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Frederiksberg
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 20, 2012

Stayed in the Hilton Phuket Hotel for two nights in January 2012.
Nice hotel, even though it is very very big, but the Hilton quality never lets you down

We stayed in a room with seaview but there is a little noice from the road. But the view is still nice.
The room is a bit small if you travel with children and we only have one child.

Pool area is very good and the round pool close to the beach is very hot and really nice.
Breakfast is always good on Hilton, and therefore also on this Hilton

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, October 30, 2012
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are disappointed to know that you were disturbed by noise from the road and we sincerely apologize for this unpleasant experience during your stay.

Despite the disappointments, it is our pleasure to be commented as a good quality hotel. We appreciate your positive comments on the pools and our “Hilton Breakfast.”

Thank you again as we hope to welcome you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best Regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 19, 2012

If you're looking for an isolated place where you can get peace and quiet but you don't want to sacrifice modern amenities, this is the place!

The resort is just massive! There are three or four pools, two or three restaurants offering breakfast, picnic grounds and of course, it's also in front of the beach. The rooms are a bit dated but at least it's clean and huge. But the most important thing is it's quiet and you have privacy. My wife and I went here for our anniversary and we just had the best time. The grounds are well kept and very lovely. We had the choice of going to the beach, the pool, the lagoon and there was even a time we just decided to sit down under a tree and take a nap while taking in the wonderful breeze.

It's a bit of a walk to go to the strips of bars and restaurants but I think that's a fair trade-off for wanting a quiet and restful getaway.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, October 28, 2012
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is our pleasure to know that you had great time with us on your special occasion. We appreciate your positive comments on our property, pools, cleanliness of room, and the resort’s grounds and location.

In regards to the room's condition, we’ve gone through a refurbishment. More than one third of our rooms have been renovated, including rooms at Andaman Wings A and B.

Once again, thank you for your feedback and we look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best Regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 18, 2012

We stayed here for 5 nights for our wedding anniversary and it was great. The resort is huge with beautiful gardens and pools. You can just spend your whole stay in the hotel. On arrival you receieve an amazing tea and cold towel. The staff are very nice and friendly. The location is great if you want to relax, just a short walk to the beach and very quiet. Not busy or noisy like Patong. Does cost a lot of money to travel to Patong or to do tours because it is away from anything.

The hotel itself is expensive for food, services, taxis etc. So I reccomend just walking into town it's cheaper. The buffet breakfast is really good, there's so much food to choose from and fresh fruit.

Overall a really lovely stay.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, October 24, 2012
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

First of all, thank you for choosing our resort for your wedding anniversary in Phuket. We hope you had a lovely stay with us as it was our great honour to serve you. We are pleased to read through your positive comments on our location, beautiful grounds, pools, the team’s service, and variety of food at breakfast.

Thank you again for your positive feedback. I have passed your comments to our team as they will serve as great motivation for us to continue to provide great service.

We hope we will welcome you back to Hilton Phuket Arcadia Resort & Spa in the near future.


Best Regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Top Contributor
120 reviews 120 reviews
37 hotel reviews
Reviews in 40 cities Reviews in 40 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed October 14, 2012 via mobile

This was our second visit to Hilton Phuket, and this time we brought the family with us, so we took 4 suites, with amazing sea view.
The hotel grounds are amazing, well maintained, many pools, restaurants,great kids paradise club, with baby sitting service provided for toddlers, my kids had lots of fun with the stuff of the kids paradise.
On Sundays , as part of kids paradise activities, the kids had balloons, cupcakes decoration, face coloring and it was wonderful for the kids.
The suites are great, the decor, the beautiful bath,all the toiletries by Thomas Roth were great, the service was superb, even on the day we left, we had our room cleaned, the stuff was very attentive for all our needs.
The executive lounge was also great, we enjoyed the happy hour, with complementary cocktails and great food.
The hotel spa is absolutely superb, great service, wanted to try all the treatments, had pedicure which was amazing.
There was one pool close to the sea, but it wasn't shaded, and it was impossible to use it due to the hottest day we had, so we moved to the pool closed to sailes restaurant, which was great.
I didn't find any baby changing facilities, so this is a small thing to improve.
The hotel is close to restaurants and great massages from outside the hotel, so if you want to enjoy the outside activities, it's only few minutes by foot.
Really enjoyed this place, best for kids and adults

Stayed October 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, October 22, 2012
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is our pleasure to know that you had an amazing return visit with us, and that your children enjoyed with the activities of our Kidz Paradise that we proudly serve.

We appreciate your positive comments on our resort’s location, the setting, pools, restaurants, spa, executive lounge, and cleanliness of the room. I have passed your comments to our team as they serve as great motivation to continue to provide great service.

In regards to the baby changing facilities, please kindly be informed that we have them at the female restrooms at Andaman Lobby, Garden Pool, and Seafarer Pool.

Thank you again as we hope to welcome you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best Regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed October 11, 2012

I stayed 5 days at the Hilton in 2010, that was an ok stay, but not particularly outstanding. So now, 2 years later, what has changed?

Likes:
-They have refreshed many, but not all, their rooms (I was there June'12). My Deluxe Plus King Seaview room now carry relaxing lighter colors with clean lines design. Gone were the tired headboards, dark trimmed furnishings giving the room a gloomy look.
-Biggest difference is in the redesigned bathroom, loved the spaciousness
-International plug points! Most new hotels are already so outfitted. A small thing but makes so much difference to travellers. Well-done!
-The in-house Thai restaurant is still very good. Service is ok, their yellow curry is outstanding. Yes, you can eat cheaper outside, but I thought the quality of food and ambiance here is great. Caffe Cino is bright and cheery, with good coffee and food. But the Sails restaurant is a nightmare (see below)
-Wonderfully maintained and expansive lush grounds.
-Has a well-equipped spacious fitness-centre

Dislikes:
-They are extremely stingy with drinking water, 2 bottles is hardly enough.
-For a beach-hotel, there's no drying-line or rack. Ended up draping their wet clothes on balcony rails.
-The hotel has a lot of big tour groups and conventions than before, resulting in a chaotic and generally unwelcoming lobby and restaurants. (But because the hotel is so huge, it just swallow up these crowds everywhere else)
-Lunch at Sails -very chaotic with the conventions and organized groups, although the wait staff tried their best to cope, it's a losing battle. Lunch was crowded, rushed and stressful at Sails. Food was not good when I was there.
-No free internet

Generally, service is friendly all around, check-in so-so (except for Sunisa at the Club desk, who was most cheerful and helpful). I like that my room was changed/upgraded quickly without fuss by the Duty Managers Nu and Aon after engineering failed to fix a bad leak.

Tip: Make sure you get the renovated rooms.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, October 15, 2012
Dear Guest,

Thank you for your valuable feedback and for taking the time to post your comprehensive and detailed comments of your experience with us on TripAdvisor.com

It is good to hear that you enjoyed your stay at our resort. We try to satisfy our guests with value of price and warmth of our hospitality. We appreciate your positive comment on Sunisa, Nu, and Aon. I have passed your valuable feedback to them.

We are of course disappointed to hear that some aspects of your stay were not up to your expectations and we sincerely apologize. Feedback is always important as we integrate it in our evaluation and review of our services and facilities. We have noted all your comments and will be reviewing each of these with our respective management team.

We thank you for your truly valuable comments as we look forward to welcoming you back on your next trip to Phuket.

Best Regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 10, 2012

Just returned from our trip a week ago. We loved the Hilton, my son who is 8 was very impressed by the multiple pools which we thought were all great. It is a large resort which we like as an 8 year old is always looking for something to do. The grounds were beautiful and nice to wander around. We were at the back of the hotel in the older rooms but it was only a few mins walk to get to the main lobby, so not sure why people complain about the distance as a 2 min walk is not much effort and good 2 walk off food etc. We had a deluxe sea view room, the room was large it was dated and the doors to the room are pretty worn but the room was clean and had all the nice touches ( robes, slippers, nice shampoo etc). Staff were all lovely the whole of our stay and very helpful especially when the ATM ate my card. I found the location great 5-10 min walk to Karon circle , 5 mins walk to Dino park at Kata. We enjoyed the walk and liked being a little away so we could relax but close enough to get dinner. The tours pick you up from the very front lobby entrance and the is a shuttle bus to take you there, you could walk but if your running late for a tour it's handy and they seem to just do loops around the hotel so you only wait a min or so. At the beach entrance there are cabs and tuk tuk's to take you to Patong etc which is handy we paid 300 baht one way after bartering. I wasn't a fan of Patong lots of tattoo parlours, seedy bars etc but at least we had a look, if you want to party this would be the place to stay. Lots of bars and nice restaurants in Karon and Kata which were nicer. The buffet breakfast at the hotel was great so much choice we found around 8ish was a good time we went nearer the end one morning it was busy but not unbearable as others have said with big queues etc. Had room service one night it was ok similar to all other room service I've had. Would go back to Patong and would stay at the Hilton definetily , I would go for the deluxe plus next time (the updated room) as we stayed at Marina Bay Sands straight after the Hilton and the rooms there were much more modern. But it was a great stay well worth the trip over.

Room Tip: Choose the deluxe plus sea view rooms which have been renovated .
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, October 15, 2012
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are glad to hear that you and your family enjoyed staying at our resort, especially your son’s happiness with our pools. It is a great pleasure to read your positive comments on the resort and the helpfulness of our team members.

In regards to the room's condition, we’ve gone through a refurbishment. More than one third of our rooms have been renovated, including rooms at Andaman Wings A and B. Our refurbishments aim to enhance guest experience.

As you outlined, our resort is located along a convenient beach road with easy access to local shops and restaurants.

Once again, thank you for your positive feedback. We look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best Regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Phuket Arcadia Resort & Spa

Address: 333 Patak Road, Karon, Phuket Town, Phuket 83100, Thailand
Phone Number:
Location: Thailand > Phuket > Phuket Town > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Karon
#10 Top resorts Hotel in Karon
#11 On the Beach Hotel in Karon
#11 Spa Hotel in Karon
#11 Family Hotel in Karon
#14 Luxury Hotel in Karon
#15 Romantic Hotel in Karon
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Phuket Arcadia Resort & Spa 4.5*
Number of rooms: 671
Official Description (provided by the hotel):
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 
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Also Known As:
Hilton Phuket Arcadia Resort And Spa
Hilton Phuket Arcadia Hotel Karon
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Karon

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