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“Good property, great value could do with more smiles...” 4 of 5 stars
Review of Centara Villas Phuket

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Centara Villas Phuket
4.0 of 5 Resort   |   701 Patak Rd | Karon Beach, Karon, Phuket Town, Phuket 83130, Thailand (Formerly Central Karon Village)   |  
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Ranked #17 of 69 hotels in Karon
Lucknow
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
46 helpful votes 46 helpful votes
“Good property, great value could do with more smiles...”
4 of 5 stars Reviewed January 13, 2013

Centara Villas Phuket was a great value pick. Fits the 4* bill. Had a Pool Villa, great private villa (Not all Pool Villas are completely private, luckily ours was). Although I thought that they could have covered some more open space and made the Bedroom a little more spacious but then we were a family with 2 young children, a couple could easily suffice.

Great sea view from the room, bathroom was gorgeous with a beautiful circular tub. Pool was great.

Earlier I had Holiday Inn, Patong in mind but the Pool Villa and great price sold me. All was good but let me tell you that this being my first time in Phuket, I realized that Patong was the place to be , the place with the beach, shops, pubs, nightlife malls & people. Although Patong was hardly 10 mins from the hotel and they had a Free Shuttle service twice a day, the return tuk-tuks cost over 300 Bhat,, fixed rate in Patong. So twice daily up and down for several days added up. Still with the expense I would say I got a pretty good deal.

Their Taxi desk was very competitively priced and prices were comparable to the street, sometimes better. Restaurants were just about ok, lack of vegetarian options was a negative for me.

What they couldn't do to keep me 100% happy were the missing smiles. Front desk was cold, sometimes rude. They would talk among themselves in Thai when asked a question in English (couldn't understand it but tone seemed derogatory at times) , would consider this rude behaviour for a hotel of this class. Also couldn't check me early even after writing 3 mails in advance about my flight arriving early.

Room Tip: if you want a private pool villa ask for it specifically.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this review, January 14, 2013
Sawasdee krub Khun Rajatgarg,

Happy New Year!!!

First of all, thank you very much for staying with us and for giving us a constructive review on TripAdvisor.

I am sorry to hear that we missed to completely win over your heart with a few simple things. The matters have been brought up to the attention of Front Office Manager to seriously look into and to improve them promptly. My very simple instruction to the team is to always be smiling, polite, friendly and helpful which are basic personalities of Thai people.

Concerning the early check-in, I have to admit that it is quite difficult for us to accommodate due to peakest period of the year. Kindly note that our check out time is 12.00 hrs and our check in time is 14.00 hrs. To guarantee early check-in before noon, I would normally recommend our guests to pre-book one night to prevent any disappointment.

Khun Rajatgarg, thank you once again for loving our pool villa, its facility and views. Certainly, we will improve and rectify every point you kindly constructed and we all look forward to welcoming you and family back to our resort in the near future. In the meantime, we wish you and family a very happy 2013!

Best wishes,
Sam & all staff
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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  • English first
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English first
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 6, 2013

Centara Villas are absolutely beautiful! My partner and I stayed for 4 nights (not long enough!) and loved it! the staff is very helpful and go above and beyond to make your stay as nice as possible. i fainted one morning because of the heat and the staff was so helpful, delivered the breakfast to the room and kept checking during the day if everything was okay.
the view from most of the rooms is stunning as the villas are up on a hill and overlook karon beach. there's a shuttle bus service twice a day to karon but you have to make your own way back. the walk to the beach takes approx. 10-15 minutes. the breakfast buffet is great - so much food to choose from! also, they've got a really good coffee machine where you can prepare your own coffee in the morning. karon is great and i'd recommend to stay there instead of Patong. you still get all the restaurants, bars and shops but it's much more relaxed.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Centaravillasphuket, Manager at Centara Villas Phuket, responded to this review, January 14, 2013
Sawasdee krub Khun Greencoconut,

Happy New Year!!!

My staff and I read your review in TripAdvisor with such a great delight. Thank you so much for choosing Centara Villas Phuket for your recent festive holidays and we are all very happy to hear you loved your experience at our resort.

Khun Greencoconut, thank you once again for paying us salary and we are already looking forward to your returned visit home away from home. In the meantime, we wish you and your partner endless love, joys and happiness the entire 2013!

Warmest regards,
Sam & entire team
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Stockholm, Sweden
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 4, 2013

Very nice hotel. Friendly staff nearly always smiling at you.
Check-in was good we sat down and they gave us cold home made juice with a wet towel against the heat. The view from the lobby and the restaurant is truly amazing.
The rooms are quit nice and pretty up to date.
There are two pools with a waterfall and the view from the pool is also amazing. One can see the entire karon beach. The hotel is overall very relaxed and not many children or noise.
The only irritating part is that the hotel lies on a cliff and the walkway between the rooms,the pool and the lobby are very steap. therefore you can book a minicar that picks you up from where ever you are in the resort and it takes you whereever you like.
It is about a 7 minute walk to the beach from the hotel and walkway to the beach is through a jungle and it is not clean at all.

Room Tip: Pick a room with a jacuzzi on the terrace.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this review, January 11, 2013
Sawasdee krub Khun Mikael,

Happy New Year!!!

It is a great pleasure to hear you brought back home fond memories about your recent holidays with us. Thank you so much for choosing Centara Villas Phuket as your accommodation and we are very happy to learn that you found your stay enjoyable and relaxed.
We are already looking forward to your returned visit. In the meantime, we wish you joys and happiness throughout 2013!

Warmest regards,
Sam & entire team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, District of Columbia, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 3, 2013

We booked a Spa Villa, but they upgraded us to a Pool Villa. The villas are really private and secluded, and you are guaranteed to be left alone! If you are honeymooning in Phuket, this is the hotel.

Pros:
- Private
- Great Views
- Rooms are amazing and well outfitted
- Food is some of the best in Phuket. You'll go out to eat once or twice, but otherwise you'll have every meal at the hotel.
- Spa is awesome
- it's not on the beach, but its a quick walk to the Centara Grand, the bet beachfront hotel, with chairs and a bigger pool. You can order stuff on the beach and it'll be charged to your room.
- Watch the fireworks over Karon every night.

Cons
- Service is terrible and really slow. If you get impatient and they're ignoring you, just go to the bar. They should fire whomever manages food and beverage.
- Don't order mixed drinks - they skimp on alcohol to the point where my wife ordered a Bloody Mary and got a glass of tomato juice
- Housekeeping may not show up until 4 or later.
- Karon is gross. But that's not their fault. Venture in once, and that's it :-)

Room Tip: Pool or spa villa. Just do it.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this review, January 11, 2013
Sawasdee krub Khun Zvi,

Happy New Year!!!

First of all, thank you very much for staying with us and giving us a meaningful review on TripAdvisor.

I am sorry to hear that you encountered a slow service and poor cocktail. The manager concerned was already briefed for an immediate improvement and to ensure that such a shortfall will never happen again to any guests at the resort. Regarding a maid service, I already instructed all room maids to clean more than one time a day if schedule permitted.
Your kind constructive comment on the slow service and poor cocktail is truly appreciated. It was taken for immediate improvement in order to ensure our guests enjoy their dining experience with us immensely.

Thank you once again for loving our villa, food and views. Certainly, we will improve and rectify every point you kindly constructed. We all look forward to welcoming you back to our resort. In the meantime, we wish you and family a very happy 2013!

Best wishes,
Sam & all staff
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Hong Kong, China
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 3, 2013

Hotel is on a hill so pretty much all rooms will have the unobstructed seaview. We only have a deluxe seaview villa but that is just wat we needed. Our villa is surround by trees, and we can enjoy the seaview from the villa and from the terrace. It is a very green, quiet and private place, and we did not see any other guests during our stay nearby except in the reception, swimming pool and restaurant.

Ok, the Amenties are basic, and the breakfast can be better, but for the price we paid, we are happy that we have stayed in this hotel.

Please note though, you will need to spend on taxi to bring you to town and back which can be quite costly.

Room Tip: to secure a good seaview, ask for a villa that has a terrace at its front, not side.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this review, January 11, 2013
Sawasdee krub Khun Louandb,

Happy New Year !!!

Thank you very much for staying with us and for taking your valuable time to post a review in TripAdvisor. We are pleased to hear that you enjoyed overall experience at our secluded resort. Regarding your comment, we will find ways to make the first meal of the day to be a morning delight of every guest.
We already look forward to your return home. Meanwhile we wish nothing but the best for 2013.

Sincerely,
Sam & all staff
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Johannesburg
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 26, 2012

We came here on our honeymoon and were blown away by the beauty! The hotel is on a hill so the views are amazing! We stayed for 10 days which was the perfect amount of time and we left feeling completely relaxed and with the intention of staying at this hotel again one day. The spa at the hotel (spa cenvaree) is a truly 5 star spa and well worth every cent, providing a view of the the ocean and Karon beach from a private airconditioned room with a private jacuzzi and steam room where you are pampered by very professional and skilled therapists.

Our only complaint is that the hotel staff do not speak English well at all and so there were constant misunderstandings... But that's the fun of being in a foreign country!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this review, January 1, 2013
Sawasdee krub Khun Nicole,

Merry Christmas & Happy New Year!!!

My staff and I read your review in the TripAdvisor with such a great delight. Thank you so much for choosing our resort for your recent honeymoon and we are all very happy to hear you had a great stay.

Concerning the English issue of our staff, please kindly be advised that we are starting a regular class for them next week and I hope it will help improve English skill of our staff respectively.

Khun Nicole, thank you once again for saving us jobs and we are already looking forward to your returned visit home. In the meantime, we wish you and family joys and happiness for 2013!

Best wishes,
Sam & entire team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 25, 2012

Our stay comprised seven nights in December, and I can only wish that it were longer!
We stayed in a Deluxe Ocean View Villa, and we were not at all disappointed. The ocean views that graced us in the morning were spectacular, the villa and the resort itself met our expectations and more.

If available, we highly recommend the city tour which is offered free of charge by the hotel. Although not a ‘spoken guided’ tour, this free service takes you to the Big Buddha, Wat Chalong and a few other landmarks and noteworthy stops along the way that we ordinarily would not have had the chance to get to ourselves. The free daily shuttle services into Patong and Karon are a wonderful additional free of charge service.

While the positives far outweigh the negatives, constructive feedback is essential to the ongoing success of any business and of being able to attract return travellers.
On several occasions during our stay, we had returned to our room in the afternoon (3-4 pm) after being out and about since breakfast, hoping to return to our made up room to refresh ourselves and get some reprieve from the humidity, only to find that our room was not yet serviced/made up or in the process of being serviced. On our final day of stay, we even went down to the pool to give housekeeping some extra time to service the room, returning at 4:15pm to find that our room was still being serviced.

In addition, we were unfortunately twice ushered into a taxi/transfer service by reception, which was mistaken for our booking, when in fact the taxi/transfer was for another guest staying at Centara. The first time it occurred, we took it very lightly and when the oversight was discovered, the taxi driver swiftly returned us to the hotel and the reception staff were very apologetic. The second time it occurred was a little less of a humorous matter, as we were en route to the airport when the taxi driver received a call pulled over on the side of the road and demanded to see our passports to verify our identity. All of the drivers carried a piece of paper with names of the guests they were collecting, so it would be prudent to verify with the driver directly that the pick-up is in fact for you, rather than taking the word of the reception staff alone.

The experience of the waiting staff at the Bayview Restaurant on all three occasions we dined there was very lax. Several staff were gathered at the bar socialising and interacting with one another, while we were waiting to either place a meal or drink order, waiting a considerable length of time to catch the attention of one of the staff.

I would also strongly recommend reconfirming any arrangements you may have made for your arrival, prior to departing. Unfortunately, I had made reservations months in advance for a couple’s spa treatment at the Cenvaree Spa on the day of my husband’s birthday, only to arrive and find out that the booking had never been logged into the appointment book. The SPA manager was exceptionally apologetic and accommodating in trying to make alternate arrangements, and a rebooking for the following day was absolutely worth it though it could not fill the disappointment of not having this treatment on a significant occasion. The spa treatments are exquisite, and the staff that that work here are so accommodating, welcoming and professional.

I would recommend Centara Villa’s to any family and friends looking at visiting Phuket.

Room Tip: If walking stairs is an issue, request a room closer to reception.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this review, January 1, 2013
Sawasdee krub Khun Swarvie,

Happy New Year!!!

First of all, thank you indeed for selecting our resort as the accommodation during your recent holidays in Thailand. We are pleased to hear that you found an overall stay met with the expectation.

We are very sorry to learn that you encountered such inconvenience concerning a taxi/transfer service which provided by your own travel agent. After investigated with the front desk, we found out that Destination Asia submitted a duplicated service order to 2 different drivers to pick up the same guest but you. In fact, they were supposed to issue a service order for you as well. That was why the first driver took the other couple away and left you waiting until the second driver arrived with the same guests’ names whom already being picked up, our receptionist then asked a driver to take you instead since you were late and also waiting for a driver from Destination Asia. The best way to prevent future hiccup, we would recommend our guests to ask a driver to present a service order which normally a guest name being written on it.

Concerning the service at Bay View and a non-record of your spa booking, both departments were briefed to improve immediately and not allow such shortfalls happen again to any guests. We do apologize for any inconvenience and sincerely appreciated your constructive comments. We will urgently improve our performances concerned and communication skill of our front desk respectively.

Once again, thank you for recommending our resort and we hope to an opportunity to restore your confidence and to welcome you back to our resort in the near future. Meanwhile, we wish you both endless happiness and joys for the New Year.

Sincerely,
Sam & entire team at Centara Villas Phuket
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Additional Information about Centara Villas Phuket

Address: 701 Patak Rd | Karon Beach, Karon, Phuket Town, Phuket 83130, Thailand (Formerly Central Karon Village)
Location: Thailand > Phuket > Phuket Town > Karon
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#11 Spa Hotel in Karon
#11 Top resorts Hotel in Karon
#13 Luxury Hotel in Karon
#13 Romantic Hotel in Karon
#22 Family Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Centara Villas Phuket 4*
Reservation Options:
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Also Known As:
Centara Hotel Phuket
Centara Resort Phuket
Centara Villas Phuket Karon

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