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“Amazing stay!!!!!!!” 5 of 5 stars
Review of Centara Villas Phuket

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Centara Villas Phuket
4.0 of 5 Resort   |   701 Patak Rd | Karon Beach, Karon, Phuket Town, Phuket 83130, Thailand (Formerly Central Karon Village)   |  
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Free Buffet Breakfast
Ranked #17 of 73 hotels in Karon
1 review
1 helpful vote 1 helpful vote
“Amazing stay!!!!!!!”
5 of 5 stars Reviewed December 2, 2012

What an amazing experience it was to stay at Centara Villas! We went there for our honeymoon and we could not have picked a better place.

We stayed in a delux ocean faceing villa. The villa is great and the bathroom is very big and beautiful with a huge shower!

The food is excellent at both restaurants but expect to pay when wanting western food, but do try the Thai food, it was awesome!

The stairs up and down the hill is really not that bad and you will get excercise as a bonus :-)

We also went to the spa for a 210 minute spa package, it was awesome! Please do try it! The spa manager is very friendly and it felt like she was our long lost friend. Sam please send our greetings to her.

Sam the manager is great and all your staff is very friendly and the service was great. Thank you and your staff very much for making our stay a memorable one.

Kind Regards
The Van Zyl's

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this review, December 11, 2012
Sawasdee krub Khun Van Zyl’s,

My staff and I, we all read your review with such a great delight, thank you indeed for taking your valuable time to share TripAdvisor’s fans a feedback on your recent stay at our resort.

It is wonderful to hear you all enjoyed your Deluxe facing ocean Villa, Thai food and particularly 210 minute spa package at our Spa Cenvaree. Khun Nang, Spa Manager received your warm greetings with big smiles on her face.

Khun Van Zyl’s, once again thank you so much selecting our resort and above of all, for paying our salaries last month!! We already look forward to your return home, meanwhile we wish you a big and warm family, a Merry Christmas & a very Happy 2013!

Best wishes,
Sam & all staff
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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ireland
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 30, 2012

We stayed here while on honeymoon in October, on arriving first it looked to be a great choice.
As this was our longest stay in a hotel on our honeymoon (8 nights) i was looking forward to it. We checked in and they arranged for the porter to take us and our luggage to our villa, when he arrived to take up he grabbed our luggage in a very rough manner and broke my husbands suitcase which he had got only as a loan. What made me annoyed was he just smiled and carried on and handed us back our broken handle. On arrival to villa i was utterly disappointed there was no petals on the bed or no little touches as we were told we would have. You do know you only go on honeymoon once!!!!!!!!!!!.
When we complained they put the petals on the bed the second day ( too late ) and gat a bottle of wine for braking our luggage. too little too late, i was soooo dissapionted.
On the first night we arrive we ate in the restaurant on the saturday night which was a buffet, the food wasnt great and expensive so we avoided from then on, food at the pool was lovely though.

Would i stay there again, well the still jury is out !!!!!!!!!

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Centaravillasphuket, Manager at Centara Villas Phuket, responded to this review, December 11, 2012
Sawasdee krub Khun Hanora79,

Warmest greetings from Phuket !!!

First of all, thank you indeed for selecting our resort as the accommodation during your honeymoon celebration in Thailand.

We are very sorry to hear that our services did not meet your expectation and satisfactory. Good notes have been taken and all departments concerned being instructed to improve their performances proactively and professionally. We are delighted to learn that at least you enjoyed our food at the pool.

Lastly, we do apologize on the shortfalls and hopefully, we will have a chance to welcome you both back to our resort in the future. Meanwhile, we wish you both endless happiness and joys on coming Christmas & New Year.

Sincerely,
Sam & entire team at Centara Villas Phuket
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Ruislip
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 28, 2012

Stayed at Centara Villas for 10 nights from 4th november and was pleased to say that the good reviews were vindicated.The location is rather isolated but an ideal place to chill out and relax.
As per other reviews the staff are friendly and keen to please.We stayed in villa 221 which is fairly low down from the reception/restaurant and even though i consider us fairly fit i would recommend ordering the tuk tuk rather than walking up due to the humidity .Rooms were very comfortable and the two bottles of water left every day were a pleasant bonus.
I would recommend booking any excursions in karon but shop around as you do get wide variations on price .Patong is busier than Karon but is an acquired taste. if you dont get the hotel shuttle to karon or patong at 5pm and 5 30 which was a little early you can get a tuk tuk to either for 200 and 300 baht each way respectively .We found the food at the hotel very good but more expensive as would be expected.Breakfast was good with plenty of fruit and selection .Thailand is a beautiful country and staying at the Centara was a good choice

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this review, December 11, 2012
Sawasdee krub Khun Adrian,

Warmest greetings from sunny Phuket!!!

My staff and I read your review in the TripAdvisor with such a great delight. Thank you so much for choosing our resort and we are all very happy to hear you had a great stay.

Khun Adrian, thank you once again for saving us jobs and we are already looking forward to your returned visit. In the meantime, we wish you and family joys and happiness on the festive holidays & New Year 2013 to come!

Best wishes,
Sam & all staff
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Wirral, England
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 27, 2012 via mobile

Staff were delightful and pleasant, authentic in their interactions with us, inc maintenance and villas tuk-tuk folk.
Breakfast was a feast, with views to die for, a lovely beginning to the day. The heat and humidity did mean that we had to use the hotels tuck service up and down the hill, their response was great and speedy. This service is essential in such conditions, they guys were always so polite and helpful.
Pools were amazing at times it felt so exclusive, do make the effort to go from the pool to the beach, it is 7mins walk to the start of the beach , you will then come along the Kai restaurant, which is uniquely a tremendous experience. Back to Centara the room we got was unbelievably spacious by any room comparison worldwide, it is a Villa and not a room. spotless and well kept throughout.
Room service and food were spot on.
Getting a tuk-tuk from the the centara to Karon or Patong was sourced easily by the security staff at hotel front.

This is not anything to do with hotel, but they need to be aware of some dubious charging by the tuk-tuk drivers transporting us in to Karon I am slightly annoyed with as to their 200baht charge (£4 ) when other journeys around Thailand were never that expensive at all Inc Bangkok.

I would like to thank Centara and its staff for a magnificent stay.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this review, December 11, 2012
Sawasdee krub Khun Dastardly&Mutlee,

Warm greetings from Centara Villas Phuket!

It is a great pleasure to hear you are now safely home and took along fond memories about our resort. Thank you so much for staying with us and we are very happy to learn that you found overall of your stay enjoyable and memorable.

Khun Dastardly&Mutlee, we truly appreciated you took a busy time to share with us your feedback. We very much hope to have opportunity to welcome you and party back to stay in our resort again in the near future. Meanwhile, we all wish you a merry Christmas & a very happy New Year to come!

Best wishes,
Sam and all staff
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Auckland, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 22, 2012

My husband and I stayed at Centara Villas for five nights in November. We had booked a Spa Villa but when we arrived it wasn't completely what we'd expected (probably partly as a result of our fantastic experience at other resorts in Thailand). The spa wasn't very deep, more like a paddling pool size, and we were surrounded by trees which was very pretty, but I'm not too fond of bugs. It was also quite far away from the water, mostly obstructed view. In the bathroom was a bowl of water with tree bits (some sort of highly unattractive decoration), that was full of baby mosquitos! As a result, we were eaten alive the first night.

After that we upgraded to a Pool Villa which was AMAZING. We would definitely stay again at Centara, but only in the Pool Villa. They don't seem to have any concern for water conservation which surprised us, and the hot water was brown; hence we showered in cold water. We are pretty fussy, but we actually had a great time at Centara Villas overal.

Its a steep and windey hill through the resort so really nice that they have a shuttle going so you never have to walk anywhere. Food was very average and it's in a reasonably isolated location, but we walked to Karon a couple of times which wasn't far, and its only 200 baht to tuktuk back from Karon, and 300 baht home from Patong. They also had shuttles going to both Karon and Patong twice a day for free, so we made good use of that.

Room Tip: Definitely the pool villa
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this review, December 10, 2012
Sawasdee krub Khun Michelle,

Warm greetings from Centara Villas Phuket!

Thank you very much for staying with us and upgrading your accommodation to a Pool Villa. I am pleased to hear you enjoyed your overall stay and especially a Pool Villa experience. I do apologize on a hot water quality in your pool villa and it was already rectified by back-washing system of our engineering team. Your comment on our Spa Villa was well noted for a consideration on our next renovation project

Khun Michelle, once again thank you for taking your busy time to share with us your feedback. I very much hope to have opportunity to personally welcome you and your husband back to stay in our Pool Villa again in the near future.

Meanwhile, my staff and I wish you both a merry Christmas & a very happy New Year to come!

Best wishes,
Sam and all staff
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 22, 2012 via mobile

On arrival at this hotel we were informed that our accommodation would be a twin room instead of the king bed we had booked. We were informed we could change rooms the next day but the hotel was fully booked so nothing could be done for that night. No apology was given and the staff did not seem in the least bothered about the situation.

There is a free bus to either Patong or Karon but they are only ten minutes away and the bus only goes twice a day. Considering the hotel is little isolated a more frequent service would be easy to organise and much appreciated.

The food at the cliff was very nice but the service appallingly slow. There was a lot if staff who seemed to be rushing about looking busy but not serving the customers.

The reception staff spoke very basic English which was extremely frustrating when trying to extract anything but the most basic information.

In fairness the hotel rooms were lovely with stunning views it was just issues that could be easily rectified that let it down.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Centaravillasphuket, Manager at Centara Villas Phuket, responded to this review, December 10, 2012
Sawasdee krub Khun Highlandbull74,

Warmest greetings from Centara Villas Phuket!

First of all, thank you very much for staying with us and giving us a kind review on TripAdvisor. I am so sorry to hear that my front desk staff did not express an apology on twin-bed allocation situation upon your arrival. This was addressed to my team to be apologetic, polite, sympathetic and helpful in all cases especially whenever a hiccup arises. Above of all, I can be called 24-hour for any assistance they may need.

Concerning a free bus to Patong and Karon, we are unable to provide more trips due to high operation cost on both manpower and transportation. Most of 4-star hotels/resorts in the same area, provide one or two trips a day for free shuttle to nearby beaches.

Your kind constructive comment on the slow service at The Cliff is truly appreciated. It was taken for immediate improvement by the Food & Beverage team in order to ensure our guests enjoy their dining experience with us immensely.

Regarding English of our staff, we admit that some of our new staffs are not very good in English but we do have some senior ones around who are able to speak good English and some even in French. Those new ones are briefed to immediately call the senior ones in case he/she does not understand what our guests’ needs for assistance. Our next English class for staff will begin early next month after peakest period and I am now giving a personal English class to new staff who require urgent teaching and practicing.

Thank you once again for loving our villa and views. Certainly, we will improve and rectify every point you kindly constructed.

We all look forward to welcoming you back to our resort. In the meantime, we wish you and family a Merry Christmas & a very happy New Year to come!

Best wishes,
Sam & all staff
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Eastbourne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 21, 2012

This was our first stay in Thailand and we travelled with a 10 year old and a 1 year old so we wanted somewhere that was child friendly but not somewhere that was just aimed at young families as we sometimes find these resorts too noisy.

Centara Villas was great. The staff are so friendly and accommodating, the villas are cleaned to a high standard. The staff all spoke moderate English which was also important to us. There are alot of steps, as the villas are up a cliff edge. These steps are a small price to pay for the fantastic views. It would definitely not be suitable for disabled people though as there are no ramps atall in the whole resort which just meant we had to carry a folded up buggy (certainly kept us fit). We also travelled with my 63 year old mother who did manage the steps but used the resorts 'Tuk Tuk' service, which are little car services they provide free of charge to take you around the resort. There is a foot path leading down to the local beautiful beach which again you cannot use if disabled but otherwise is fine. The beach there is lovely. The Centara Grand is at bottom of those steps and you can use there facilities and towels being a fellow Centara sister hotel. We did come down to this hotel a few times as there were slides for the kids and it was right on the beach. The Centara also have there own free of charge sun loungers for Centara customers. You do need to get down early though to get one but if not there are others down there for a very low charge.
The Centara resort, although has beach within walking distance, didn't have anything else really unless you walked along beach, because you are on a hill it restricted us walking anywhere with the buggy and obviously we couldn't walk along sand with it either, but there is a very good fast taxi service outside the hotel which is very cheap. Also the driving in Thailand is very different to UK so we wouldn't have felt safe with buggy and no pavements. As I mentioned though you can walk along beach though just not the road. Overall our stay was very very enjoyable. All our party loved it. The food was lovely, the staff very friendly and the accommodation very good. The views and greenery make this resort like paradise. I would definitely recommend here if staying in Phuket it was also affordable for our family but still had the high standards. There were lots of honeymooners that looked very happy too. Trust me I am very hard to please but loved it!!!

Room Tip: All rooms have sea views so win win suituation!!!
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centaravillasphuket, Manager at Centara Villas Phuket, responded to this review, December 10, 2012
Sawasdee krub Khun JOF1978,

Warmest greetings from Centara Villas Phuket!

We all read your review with such a great delight. Thank you very much for taking your valuable time to express your feelings toward our staff, facilities and services extended during your recent stay with your family.

As you mentioned, our resort is for mainly happy, loving honeymooners and couples, very few children due to a steep location, secluded and a jungle style of our resort. We are very pleased to learn that you and mixed ages of your family members found our facilities provided convenient and suitable to your needs.

Above of all, it is great to hear you all enjoyed your stay, our food, our friendliness, our green garden and our views. We are fortunate to have you and family as our guests who see everything positive and beautiful. We trust you are all always loved and happy wherever you are, because of your beautiful hearts and minds.

Until we meet again, may we all wish you and family a Merry Christmas & a very Happy New Year to come!

Best wishes,
Sam & all staff
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Additional Information about Centara Villas Phuket

Address: 701 Patak Rd | Karon Beach, Karon, Phuket Town, Phuket 83130, Thailand (Formerly Central Karon Village)
Location: Thailand > Phuket > Phuket Town > Karon
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#11 Top resorts Hotel in Karon
#11 Spa Hotel in Karon
#13 Luxury Hotel in Karon
#15 Romantic Hotel in Karon
#22 Family Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Centara Villas Phuket 4*
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Also Known As:
Centara Hotel Phuket
Centara Resort Phuket
Centara Villas Phuket Karon

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