My family and I have not yet arrived at the resort but I just wanted to let everyone know of the excellent service my husband and I have already received even before we have checked in. My husband and I will be traveling very soon with 2 of our daughters to stay late January for 7 full days. Both my husband and I have some health concerns so we contacted the resort directly. The response we received was swift and very reassuring not only from the person the email was addressed to but that person forwarded our concerns onto the real velevent people who also swiftly replayed with sincere reassurances. We are now all looking very much forward to what we are sure will be an exceptional stay. Can't wait to give you all a full update of our stay when we return. :-)

overall very good impression. The best feature is the hotels private beach, the worst is the large number of noisy and drunk russian speaking tourist. Accommodations are comfortable, free wifi access in the lobby. Quick taxi ride to the city will bring you to variety of shops, restaurants and other entertainment.. Staff is polite and helpful. 10 days went by fast!

I'm left with conflicting emotions. On one hand, this is a beautiful hotel with its own magnificent private beach, the hotel restaurants are good and the staff friendly. On the other hand, you are isolated from the rest of town and its a $10 taxi ride each way into Patong, so you are pretty much limited to what the hotel has to offer. Finally, Russian tourists dominate Phuket and this resort in particular. Don't expect smiles and pleasant exchanges with these tourists. It's a bit off putting and detracts from the whole experience. All in all we liked the resort, but I doubt we'll be back.

My husband and I spent a week here from Christmas to New Years and it was great. Yes, the hotel needs some updating, especially the public restrooms near the pool/beach. And no, this is not a 5-star hotel by international standards. But if you’re looking for a quiet, secluded, beautiful beach, this is the hotel.

There are only two ways to get to the beach: from the hotel and from a boat. So it’s quiet and clean and there are (almost) no people going around trying to sell you tours or jewelry.

There are two huts on the beach selling drinks. They’re not associated with the hotel so the prices are about half price. The mix drinks are pitifully weak so stick to the beer. Although, on a hot day, even a watered down pina colada is refreshing.

The food on site is hit or miss. The pizza from the wood oven is excellent and so were the sandwiches. The French onion soup from the café was tasteless, as was the phad thai. There’s a small restaurant right outside the resort gate called Mr. Yong’s. It good and the prices are cheap. And there’s a nice waitress there – Oil is her name. She’ll let you know what’s best to get that night.

When you’re in need of a taxi, there’s a guy in a green shirt that practically leaps out of the bushes every time you walk towards the front gate. He can hook you up, but beware: the taxi mafia in Phuket is OUTRAGEOUS and will swindle you left and right. For example, the metered taxi from the airport to the hotel cost 600 bhat, even though the meter only ran up to 300. There’s no winning on taxis since they’re all in cahoots.

If you’re looking for Starwood upgrades, don’t go at Christmas time! There were none to be had, or at least that’s what we were told.

Overall, a great place to stay because it was away from the craziness and public beaches of Patong and Karon.