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“Dewa Karon.....what a disappointment” 2 of 5 stars
Review of Phunawa Resort

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Phunawa Resort
4.0 of 5 Hotel   |   16/1 Patak Road Soi 24, Karon, Phuket Town, Phuket 83100, Thailand (Formerly Karon Sovereign All Suites Resort)   |  
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Hotel amenities
Ranked #24 of 72 Hotels in Karon
4.0 of 5 stars 186 Reviews
Sydney, Australia
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
“Dewa Karon.....what a disappointment”
2 of 5 stars Reviewed January 1, 2012 via mobile

My grown family of 5 adults had the misfortune to stay at the Karon Dewa. The reason we chose this hotel was because we had stayed at the Dewa Nai Yang previously and had a fabulous accommodation, service and food.
This experience was the polar opposite! The room we had booked - a two bedroom family suite, with large lounge,dining and 2 large bathrooms was not what we got. we were deposited into the smallest 2 bedder I have had the misfortune to be accommodated in. One shower door would not even open out far enough for the men to be able to get in! I asked the following morning where was the room I had booked only to be told that room was only for display!

It went downhill from there. Some 20 sun lounges, of which approx 14 were located on a rooftop, and the other 6 by the pool, were inadequate for the number of rooms which I would guess to be around 40ish. The building of furniture - hammering, spray painting directly below our verandah meant some days we could not utilize the largest space this unit had to offer, because of the fumes and continuous noise

Housekeeping were dreadful, never replenishing tea,coffee,sugar or water unless asked. I had to ask for toilet paper and Also for them to locate my laundry. The only pleasant staff were the taxi drivers!!
I could go on and on and nit pick but I think you get the picture.

When we checked out after our 7 day stay, not one person on the front desk asked if we had enjoyed our stay....very happy to take our money though.

As a very frequent traveller to Thailand and having stayed at and reviewed many fantastic hotels all i can say is "Sorry Dewa, you have failed miserably on this venture. Karon Dewa is certainly the poor cousin in the Dewa chain. We will not be returning".

  • Stayed December 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
    84
    63
    25
    7
    7
See reviews for
83
46
Solo
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2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Swedish first
  • Thai first
  • Any
English first
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 29, 2011 via mobile

We have stayed here this month and found the service to be less then poor. The room has been poorly designed, can barely get into the shower in the main bathroom because the door does not open outwards as it hits the basin. Only 1 roll of toilet paper left per day, coffee and room condiments never topped up, outside our room they are spraying paint, building furniture and burning off rubbish over the road smoking out the whole pool area. There is only 4 or 5 sun beds around the pool and all the others are above the dining room well away from the water. There is no pool bar and the waiters do not come around to see if you need a drink or anything...? At breakfast time you constantly have to look for someone to cook the eggs and the Thai food on offer is possibly the worst I have ever had in Thailand... The pad Thai tasted like bolognase! The hotel is well away from karon and is a 15 minute walk to the beach. The roof top spas are not complete and are full of dirty water. Would be a great place if finished and with better service, would recommend visiting until this place is finished off!

  • Stayed December 2011
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 26, 2011

I had an urgent business trip to Phuket and found this hotel in Expedia. The hotel was open 6 days when I visited, there are some contraction going on. The rooms are big but the decor is average. It is in the alley, you have to walk at least 10 min. to the beach.

The real bad thing is the accounting staff. I tried to get the receipt which take forever and told that they will mail to me. Nothing came. Called today, got insulted by accounting dept.

I'll never step foot on this property again. Stay somewhere else.

Room Tip: If you are on budget, can walk for a while to the beach. Plus immune to lousy service.
See more room tips
  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 23, 2011 via mobile

As great fans of trip advisor I had to be the first to write up what a great find this resort is - we're staying right now! We were a little concerned there might be teething problems as it only opened a few weeks ago but we've not had a single problem. We were upgraded to a two bed apartment and we literally walk out into the pool, which is an unusual design with two waterfalls, which works really well. The bathrooms (yes there are two in the apartment) are amazing with huge rainfall showers and the bed is the most comfortable ever, so much so getting up can be a problem. The staff are super friendly, they can't do enough, and every breakfast we've had from the buffet style selection has been delicious. The resort is about a 10 minute easy walk to the main roundabout in karon so getting to the beach is quick. And restaurants are easy to get to, without you falling onto them outside the resort. So, as you can probably tell, we're highly recommending this one, and will be bringing family back next year. Don't bother with Patong, Dewa Karon is MUCH nicer!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phunawa Resort

Address: 16/1 Patak Road Soi 24, Karon, Phuket Town, Phuket 83100, Thailand (Formerly Karon Sovereign All Suites Resort)
Phone Number:
Location: Thailand > Phuket > Phuket Town > Karon
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#19 Family Hotel in Karon
#19 Luxury Hotel in Karon
#23 Romantic Hotel in Karon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Phunawa Resort 4*
Number of rooms: 47
Official Description (provided by the hotel):
'Phunawa All Suites Resort' is your best choice for deluxe accommodation with space and comfort at Karon Beach for the simple reason that 'ALL' our rooms are 'SUITES' built in a tranquil environment with a huge pool. Every suite guarantees lots of space, excellent comfort and elegance through luxurious and timeless design using tropical hard-wood. 'Your' resort is just a few minutes by foot from famous Karon Beach and is truly a perfect place for all sun-seekers, couples, families, honeymooners and also romantic couples who expect privacy, luxury and pampering! ... more   less 
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Also Known As:
Dewa Karon Beach Phuket Hotel Karon
Phunawa Resort Phuket/Karon

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