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“Amazing hotel!” 5 of 5 stars
Review of Centara Grand Beach Resort Phuket

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Centara Grand Beach Resort Phuket
5.0 of 5 Hotel   |   683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket Town, Phuket 83100, Thailand   |  
Hotel amenities
Ranked #14 of 72 Hotels in Karon
Townsville, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Amazing hotel!”
5 of 5 stars Reviewed 2 days ago NEW

I stayed for one night and was amazing. The hotel food was great it was right on its own private beach kid friendly and you can float right around the whole resort. Highly recommend staying as it is a 5 star resort in a quote location.

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review, yesterday
Dear Kimberley D,

Thank you for sharing a lovely review of your stay.

It is very nice to read that the food was great and that your stay was amazing.

I hope we will be able to welcome you back in the future.

Warm regards,
Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,301 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (438)
Date | Rating
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English first
Newcastle, Australia
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This place is in a great location with its own beach, walking distance to the shops of Karon and not far to travel to Patong and Kata. The resort has all the luxury you expect and facilities that you need. Only negative is that it is not disable friendly. Recommend to anyone who wants to experience Phuket, especially those with children. Also suggest for food, go to the nearby towns. Not far and much better value.

Room Tip: Try and ask for a room in the middle of the resort
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  • Stayed January 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review, yesterday
Dear Hamps25,

Greetings from Centara Grand Beach Resort Phuket!

I am happy to read that you appreciated having the direct access to the beach and that our resort is walking distance to the town. I notice your feedback when it comes to our hotel not being disable friendly and I am going to share this with the management team for further improvement. May I mention that we do have lifts, handicap rooms and ramps around the resort. Please feel free to share further details with me about your experience as you are raising an important point.

Hopefully we can welcome you back soon.

Warm regards,
Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandurah, Western Australia, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We did a day your from the boat to the resort. It was awesome but we were ill prepared.

We had to change cash at Reception and got stung with a crap rate, then we had to buy sunscreen at pool side. $35 AUD. damn.

But! The food was awesome and we sat poolside at the bar, drinking and eating Pad Thai.

The pool itself is awesome, sun beds everywhere. Slides, lazy river, plunge pool.

I want to stay here to a week. The drive from the beach to the hotel: we saw 2 elephants. Just in the side of the road. Amazing.

Stayed January 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review, yesterday
Dear Evan G,

Greetings from Centara Grand Beach Resort Phuket!

Thank you for visiting our resort and for taking the time to share your experience.

I am glad you enjoyed the pool facilities and the food and drinks from the pool bar.

Please feel free to contact me, if I can be of any assistance. It would be our pleasure to welcome you at our resort in the future.

Kind regards,
Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We spent 4 nights here in Room 711 which is a Luxury Pool Suite. The room was very clean and the room well presented with modern and fresh facilities. The beds firm but very comfortable for us. We had two doubles and pushed them together to make a giant King sized bed. The housekeeping staff then made that to fit each night which was very kind of them.

The room we stayed in is on the ground floor. This hotel has all of its facilities at the Ground floor which was really convenient when accessing the restaurant and the pools.

This room had its own private plunge pool which was very refreshing. The only feedback we had for the hotel is not to lay polished marble around the pool as when it gets wet it is obviously very slippery.

I said pools because in this place, there is no shortage. There's a lagoon pool with a constant depth of 1.2m, a kids pool with a slide and another pool. Then there is a lazy river meandering around, two jumping ledges and another river raft slide.

The resort is right on the beach with a private reserve access with shark nets. You can hire watersports from the pool towel hutt. There are no jet skis here at this resort.

Central Karon or the Markets are a 15 minute walk or 200THB by hotel transport or tuk tuk.

The Buffett breakfasts were very comprehensive and the evening buffets we avoided only because of the cost. We are each night either having Pizza by the pool, in room meals or at the Beachcomber restaurant which is a steak house in front of the hotel beachside. at the steakhouse you pay around 220-280Thb per 100gm of meat.

There's nothing we could complain about here.


Stayed January 2015
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review, yesterday
Dear scozziesau,
Thank you for sharing a nice review of your stay.

I am pleased to hear that you enjoyed the pools and the room. I notice your feedback when it comes to the terrace being slippery.

It is nice to read that that the breakfast was good and that you liked the beach. I would like to add that the nets you noticed in the water are safety lines to avoid that jet skis and longtail boats get to close to swimmers.

Hopefully we can welcome you back soon.

Warm regards,
Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Urunga
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 6 days ago NEW

Stayed for 2 weeks over Christmas and new year . Staff very friendly and accomodating , service was slow and the buffet breakfast after two weeks I was so over , same choices daily . The evening " theme " nights didn't seem a hit at all very over priced and guests soon realised this and went to town to dine . The pool areas are great , need more sun chairs and if as you say on every sun chairs they can't be reserved then follow up on it and don't let people . People were smoking in no smoking areas of the pool and no one seemed to care . We booked a twin room upon arrival we were given a king room and had to move to a twin room on Christmas Day - not perfect at all . The rooms were tired .
I e mailed the Spa requesting someone contact me re massages still not had a reply !! We had a manicure and pedicure and the beauticians put the TV on for us and didn't talk to us - for what I paid very disappointed

Stayed December 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review, 6 days ago
Dear Kate V,

Thank you for providing a review of your stay.

Your comments have been noted when it comes to breakfast, reserving sun chairs, smoking areas and that your spa experience was disappointing. We do aim to deliver perfect holiday experiences and your experience will be shared with the managers concerned for their follow up.

I hope we we will be able to welcome you back at one of our properties in the near future.

Kind regards,
Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great 2 weeks at the grand centra beach resort, the facilities were great, the staff were amazing as we had an adult and a child with food allergies. The location is fantastic, an easy walk to Karon or a 10 minute taxi to the busy Patong. The beach was great. We will definitely be going back.

Room Tip: All rooms are great they all have beach rooms, the block nearest the beachcomber restaurant is best...
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review, 6 days ago
Sawasdee Gruntau,
Thank you for choosing Centara Grand Beach Resort Phuket as your holiday destination and for sharing your holiday experience.

It is delight to read that the location was fantastic and that you enjoyed the beach and our facilities. It is also very nice to hear that our staff looked well after you.

Warm regards,
Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here with my wife for my 75th.birthday.Although the location of the hotel is great -- right on Karon beach, and the rooms are large with big outdoor balcony and sea view, something is lacking. It is the service, which is not up to the mark. Took ages to check in, baggage did not arrive in room for half an hour. There were no lights in the Internet zone area, took 2 hours for them to set it right.
They demanded a security deposit of 10,000 baht for 3 day stay although room was fully paid for in advance, and said it would be refunded on departure, when I checked out they said refund would take 8 to 10 days! Also they swipe the credit card for that amount and then refund it to credit card, which means 2 foreign exchange transactions, on each of which credit card companies charge 3.5% foreign exchange transaction tax. In other words I lost 700 baht for nothing.

To cap it all, a small lizard jumped on to me in the bathroom, when I informed the room cleaning maid she id not understand initially and then innocently asked if I meant a "small crocodile"!!

The hotel is over priced.

Room Tip: Corner premium deluxe ocean view rooms good
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  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review, 1 week ago
Dear Sheesh276,
Thank you for sharing your opinion about us on Trip Advisor.

It is good to know that you liked the location and the rooms.

It is common practice in hotels that guests are required to provide surety to cover incidentals. At our hotel guests are asked to provide a deposit in the form of cash or credit card.

Please allow me to correct you when it comes to the information you provide about foreign exchange transactions and credit card companies charging a certain percentage. When you decided to use your credit card to provide a deposit the money was merely blocked on your account. Please note that no actual transaction is made. Hence it is not correct that you lost money because you were required to provide a deposit.

May I also mention that we ask our guests to provide surety of 2,000 Thai baht per day per room. If you stayed with us for 3 days, my colleagues at the front desk would have requested a total of 6,000 Thai baht and not 10,000 as you mention in your review.

I hope you will be returning to beautiful Thailand in the future.

Best wishes,
Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Grand Beach Resort Phuket

Address: 683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket Town, Phuket 83100, Thailand
Location: Thailand > Phuket > Phuket Town > Karon
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Karon
#7 Spa Hotel in Karon
#7 On the Beach Hotel in Karon
#8 Romantic Hotel in Karon
#9 Family Hotel in Karon
#10 Luxury Hotel in Karon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Centara Grand Beach Resort Phuket 5*
Number of rooms: 262
Official Description (provided by the hotel):
Centara Grand Beach Resort Phuket is a modern five-star luxury resort built directly on the foreshores of Karon Beach. Designed with distinct Phuket colonial Sino-Portuguese architecture, the luxury accommodation comprises of 262 guestrooms and villas. All guestrooms have a balcony and are ocean facing. Room types consist of spa suites, pool suites, deluxe suites and one and two bedroom villas. ... more   less 
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Also Known As:
Centara Grand Beach Resort Phuket Hotel Karon
Centara Grand Beach Resort Phuket Karon

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