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“Amazing place !!” 5 of 5 stars
Review of Centara Grand Beach Resort Phuket

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Centara Grand Beach Resort Phuket
5.0 of 5 Hotel   |   683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket Town, Phuket 83100, Thailand   |  
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Ranked #14 of 72 Hotels in Karon
Cape Town Central, South Africa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing place !!”
5 of 5 stars Reviewed June 10, 2013

After my trip in Thailand, where I've been to Chiang Mai and Bangkok, I stay at this hotel during few days before come back home. This place is really great and all my family realy enjoyed it.
Thirst of all, the check-in was very fast and we discover our beautiful rooms with view on the sea. Room was spacious and very clean which is appreciable when you have young kids. You have all the installations you need and even more for holidays !

The breakfast was really amaizing, with a hudge buffet ,where you can find western food and discover asian dishes... The service was smooth, and the staff very nice, everytime checking after my children and speaking with us.
The location is good, because you can have access to the beach and it's not too far from Karon and Patong if you want to visit.
You can also enjoyed the spa, where massages are so great ! My kids really liked the pool area and the kid's club!
We went outside to eat sometimes, but Mare restaurant and The Cove buffet are really good and not to expensive for all the familly. And all the staff was wonderful !
I will recommend the bar upstair, (Luna) where you can see the sunset at 5 pm and enjoyed the Happy Hour !

It's was a great location and a great hotel, it was really hard to leave it !
But I will come back again for sure !

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review, June 12, 2013
Dear Catherine312659

Thank you for staying at Centara Grand Beach Resort Phuket while visiting Phuket recently, we are happy to know that you have enjoyed your stay.

The hotel offers great facilities for both couples and family with kids. The Luna bar features a large outdoor terrace with lounge-style seating and an indoor bar and lounge, it is a perfect place for sunset during happy hour!

Looking forward to your next stay 

Warm regards

Fongfa Eadjongdee
Quality Manager
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1,591 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leeds
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 10, 2013

The resort was right on the beach at the quieter end of Karon, only a 10 minute walk to Karon itself. It was perfect for us with 4 and 5 year old girls. There were so many swimming pools that the kids could stand up in, two water slides, a lazy river and a jumping pool (from an elevated level). The kids club was fantastic, being complementary it was awesome (you only paid for certain activities like the movie night and painting), this meant there were more kids attending so ours wanted to go all the time. They had a schedule of activities to keep them occupied. It was great to drop them off at 9am so we could have an hour to ourselves, pick them back up for a swim, then take them back in the afternoon for a break from the sun whilst we could enjoy a cocktail by the pool, perfect. One of the kids club carers Rose was lovely and clearly adores all the children.

There was also nightly entertainment outside on a stage on water from 8pm-9pm, the kids loved this too and it was great because we'd ensure we had a table outside overlooking the stage and the kids would join the other children in watching and dancing along to the show whilst we could relax over dinner and drinks.

We did have an issue with the room on arrival, we booked for a family of four and were given a room with one bed, when I called to ask reception where the children were meant to sleep, he replied with "how old are they?" "can't they share the bed with you" from which I promptly replied "urm, no". The room also smelt of cigarette smoke so strongly so we were moved to a better room with two double beds. After we managed to get towels delivered as there weren't any, we were given a complementary fruit basket and a letter of apology for the inconvenience of having to move rooms (we finally got settled 2 hours after arriving), however you get complementary fruit in the room anyway as standard, so a bottle of wine or money towards a meal in one of the restaurants would have been more appreciative. We had a room very close to the beach and it had a spa bath on the balcony, it was amazing to sit in the bath looking over the ocean. They aren't really that private though so you have to be aware that you could be seen.

My in laws had a disaster with their room, having moved rooms to be closer to our new room (the grandkids had to be near nanny and poppy), their air con broke down one night. After complaining and two failed attempts to fix it they were told it would be fixed whilst we went on a day trip. It wasn't until we came back in the evening that they realised it still hadn't been fixed and noone had told them, after another night of a very hot room they complained and were moved to another room for the night. Then were moved to the room they first started in the next night but were told a family would be coming in the following night so they would have to move back to the room with no aircon. They refused to move back so after much complaining were allowed to stay. Only problem was the complex is a maze, so they were quite a distance away from us. I find many of the front of house staff can't understand English that well.

All in all the hotel is fantastic for families with young children over 4 (as they can be dropped at the kids club), the food was fantastic in both restaurants, happy hour in the Luna Bar was lovely, albeit service was slow, the nightly entertainment was appreciated and the gym was good. The best part was the view from our room, amazing (we were in room 147).

Tips - don't order a taxi from the hotel, go up the hill to the entrance to the resort and there is a much cheaper taxi rank. There is a great restaurant in Karon called Red Onion, cheap as chips and food is fantastic, it's always packed out.

Room Tip: Room in the first block (nearest to reception) is good, make sure you get one with a spa bath on the...
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review, June 17, 2013
Dear SamDono

We are so glad to read your review and that you enjoyed your time with us including nightly entertainment, water facilities, gym, food at both restaurants, happy hour at Luna bar (noted that service was quite slow), particularly the Kids’ Club.

A King-size bed in a Premium Spa Deluxe room was provided for you since the booking was made only for 2 adults. If we knew the real numbers of your family member, we could have prepared the room accordingly. Therefore, we wouldn’t need to move the other room to be closer to yours.

We apologise for the smell of cigarette in the room, even though we advertise ourselves to be a smoking-free hotel where smoking is allowed only on balconies or terraces.

We are sorry that you found our resort too large while majority of guests give positive feedback on the layout.

The general standard of English amongst our team members is improving, and the daily training is on progress.

We are delighted that your overall experience of our hotel was an enjoyable one.

Warm regards

Fongfa Eadjongdee
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 9, 2013

Just arrived back today after a 2 week stay here and I have a serious case of the blues! It was amazing from start to finish. The hotel is absolutely beautiful, makes a great first impression as soon as you arrive. Our room was a deluxe spa room and it was great, top floor with a wonderful view. Before coming to the hotel I got slightly worried due to the many bad recent reviews, mainly people saying about the rude staff. I have to say I was furious with the reviews while I was there, for anybody to say that the staff are rude is just ridiculous! As far as I'm concerned they couldn't be more polite and they were always smiling. These people who are saying the staff are rude must clearly be rude themselves, because you get as good as you give! Anyway, the pools and resort are fab, just the scenery when walking around is breathtaking. We spent a good portion of our stay by the pools and at the cliff jumping. The lifeguards are absolutely brilliant, making sure everyone is having a good laugh and joining in on the fun. The breakfast was also really good, with everything you could ask for, I really recommend the freshly made banana pancakes - yum! My advice to anyone who stays here is to get a spa room and ask for a high floor, the jacuzzi got put to great use, especially with the free bubble bath supplied, and because the jacuzzi bath was on the balcony, it meant there was more room for a huge shower. If you are to venture out of the hotel for food, I honestly really recommend these shed looking restaurants that are just a 5-10 minute walk up the beach. They don't look like much but the food is gorgeous and it is amazing value. All in all I would definitely recommend this hotel and I would come back in a heartbeat if I could afford to! It is a bit expensive this hotel compared to others, but I honestly think it's worth the extra and definitely worth the extra for a spa room.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review, June 17, 2013
Dear elenikins

Thank you very much for your great feedback on the recent stay with us.

We all are filled with joy in reading that you enjoyed your stay from the start to finish including water facilities, especially the great Andaman sea view on the top floor of your Spa Deluxe Ocean Facing room.

Again, thank you for highlighting the friendliness and politeness of our team members. We are enhancing our training to ensure all team members have a greater understanding of customer service.

We all hope to see you back at Centara Grand Beach Resort Phuket in the near future.

Warm regards

Fongfa Eadjongdee
Quality Manager
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petaling jaya
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 5, 2013

We were excited to try this hotel for our wedding anniversary getaway and we really enjoyed it although it was just mere couple of nights there. Bummer huh! Stayed on 29-31/5/2013. We had the deluxe room with 2 queen sized beds. Room is spacious and we had no trouble stowing our big luggage plus a double stroller. View from our room was breathtakingly picturesque. Waking up in the morning to the sound of splashing waves against the shore and cloudless sunny sky, made our stay so special there. I wish we could have that view everyday. Check-in was swift and smooth. Pools were awesomest there. Lazy river and slides, my kids were crazy about it and spent the whole afternoon just by playing at the pool area. They have great Kid's Club and abundance of toys and games for both girls and boys and babies too. Service, as expected (especially in Thailand) was superbly efficient and prompt at all times. We were just tad unlucky that the bathtub in our bathroom was leaking but the staff attended to the problem in no time. Overall, we love this resort so much that we hope we could come gain in future and perhaps stay longer. One of the many things that I love about this resort is it has its private beach so, you don't have to deal with a lot of people who will push you to buy stuff from them like in Patong beach. The food at the restaurant were a little dull, perhaps the chefs there should buck up a bit. Others were tremendously fantastic. It's a wondrous place for family holiday and it does create a romantic atmosphere for honeymooners. We highly recommend this resort to everyone.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review, June 9, 2013
Dear hidayahshafiz

We would like to congratulate you both once more on your wedding anniversary! We are so glad you have chosen Centara Grand Beach Resort Phuket for this special occasion.

Thank you for your feedback in regards to the food at the restaurant, I have made it a point to the chefs accordingly.

We hope to have a chance to welcoming you back to enjoy our services & facilities and especially the Andaman sea view from your room.

Warm regards

Fongfa Eadjongdee
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, Andhra Pradesh, India
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed June 5, 2013

We stayed here for four days and it was amazing. The pool was great - kids could jump off a mini cliff, ride the slides and take part in the wonderful kids' activity club on the premise. The spa was wonderful! We had the mother - daughter spa deal and it was so relaxing, in fact my daughter slept during it. The beach was clean and the hotel had an easy access to it. The room was simple and clean. We had the ocean view room with the jacuzzi - I couldn't ask for anything better! Staff too was friendly and helpful.

Room Tip: Super deluxe rooms with ocean view and jacuzzi are perfect!
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review, June 9, 2013
Dear Bhavna S

Thank you very much for your kind review. It is always a pleasure to read how our guests have enjoyed their stay with us at Centara Grand Beach Resort Phuket.

Thank you for the highlights of our services and facilities.

We all look forward to welcoming you back in any occasion of your next visit to Phuket.

Warm regards

Fongfa Eadjongdee
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 2, 2013

My wife and I spent 6 fantastic nights at this beautiful resort. The first thing that struck us was the friendliness and professionalism of the staff. From the pick up at the airport to the welcome at reception through to the knowledgeable and experienced teams in the various restaurants, all absolutely brilliant. Mare is a top class modern Italian restaurant serving refined and authentic cuisine with flare. The wine list is also top class with a wide international selection, in-particular a very strong Italian section. You could put this restaurant anywhere in the world (with it's staff) and it would be considered serious. The spar is also exceptional with very experienced therapists. We had a message every day while in Thailand at various spots and this place was head and shoulders above the rest. We would recommend the Centara Grand to anyone! Edward & Belinda

Room Tip: Pool Villa
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review, June 9, 2013
Dear Edward D

We are extremely happy to read that your have enjoyed your recently stay with us. Thank you for posting this kind review, your comments have been shared with the entire team.

We really look forward to opportunity to welcoming you back to Centara Grand Beach Resort Phuket.

Warm regards

Fongfa Eadjongdee
Quality Manager
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Noida, India
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 31, 2013

we stayed for 5 nights from 21 may to 26 may with 2 kids 9 and 11 in the grand premium spa delux room. first day their was a major power cut in south of Thailand and we spent hours in a hot rooms and hours in pitch darkness as even the lights in our room failed and I was astonished to know thay did not have adequate power back , frankly it was distressing. next 2 days were bliss as the hotel does have excellent facilities for everybody specially the grand swimming pools and we kind of became happy and wished away the unpleasentness and tried to see the positive side of the polite staff and hotel.. little did we know the worst to come , last 2 days were a nightmare as there was a complete water failure, for more than 24 hours ther was not a drop of water , even in the toilets, at these times of crisis the strengths of any hotel comes forth and the centara grand failed miserably,they could not restore even emergency water supply for 36 hours. we were supplied 10 bottles of drinking water that's all.
woe fully short of the awareness of the condition we were in, the senior staff had such poor understanding of the situation that they did not know what a bucket is?? after protests demanding a bucket of water, what came to my room was a bucket of ice !! there was some hot water running for the first few hrs of the crisis and sensing a serious problem I immediately filled the grand jacuzzi in my room balcony with with some hot water and used the ice bucket to ferry water in tub (which became filled with insects ) to the bathroom for the basic needs. the staff said sorry again and again and that's was the most common word used in my stay,( there were other problems too malfunctioning room keys ,balcony roof leaking at 10 places rendering it useless in rains etc..)..but insignificant compared to this) I was told the major pipe supplying the whole city had broken but I doubt that story !
Neverteless The hotel was apologetic and threw a complimentary buffet for all the guests .but a week after coming back after the holidays I still feel distress my family went through even after going for the best money could buy in Thailand . I think it's all a matter of expectations if you are spending 50 dollars a night u could bear this but not if ur spending 350 dollars off season rate per night and travelled overnight from a far off country
it's pity such a hotel perfect in theory became a failure in times of crisis . I would never come back to any centara hotel because of such poor crisis management ,poor back up, and lack of basic understanding of the basic needs during such times, as me and my family were left to fend for ourself .poor crisis management centara !!! I also understand that many families have had perfect holidays in this resort and this is why i chose centara in the first place but this is my experience and I can't help feeling any different from what I have expressed.

Room Tip: rooms on the higher floors have better sea view and go for the basic delux rooms as these are in fro...
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  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review, June 14, 2013
Dear vpcare

Thank you for your review. We are pleased that you enjoyed our facilities, the pools and were met by polite team members.

We sincerely apologise for the inconvenience and uncomfortable experience you and other guests endured during the recent power cut and water shortage incidents and for the maintenance problems you faced.

Our emergency power supply is designed to deal with the occasional, inevitable short-term power cut, providing immediate emergency lighting and other essential power. Unfortunately, this power cut was unprecedented, in as much that it affected the whole of Southern Thailand and lasted for up to 4 hours. Similarly, a simultaneous combination of a burst water main in the hotel and a break in the main municipality supply, created an unforeseen set of circumstances. We accept that our response to both incidents could and should have been more effective and many lessons have been learnt, which we will ensure are adopted in the future.

Our facilities have suffered from the effects of being exposed to a tropical, seafront environment and a prolonged period of maximum occupancy and some of our rooms and public areas are now undergoing renovation. We are confident that our current refurbishment and renovation programme will address these issues.

Should you reconsider a return to this resort, you will be warmly welcomed and will be able to see the effects of our improvement plans.

Warm regards

Fongfa Eadjongdee
Quality Manager
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Additional Information about Centara Grand Beach Resort Phuket

Address: 683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket Town, Phuket 83100, Thailand
Location: Thailand > Phuket > Phuket Town > Karon
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Karon
#5 Spa Hotel in Karon
#9 On the Beach Hotel in Karon
#10 Luxury Hotel in Karon
#12 Romantic Hotel in Karon
#13 Family Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:5 star — Centara Grand Beach Resort Phuket 5*
Number of rooms: 262
Official Description (provided by the hotel):
Centara Grand Beach Resort Phuket is a modern five-star luxury resort built directly on the foreshores of Karon Beach. Designed with distinct Phuket colonial Sino-Portuguese architecture, the luxury accommodation comprises of 262 guestrooms and villas. All guestrooms have a balcony and are ocean facing. Room types consist of spa suites, pool suites, deluxe suites and one and two bedroom villas. ... more   less 
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Also Known As:
Centara Grand Beach Resort Phuket Hotel Karon
Centara Grand Beach Resort Phuket Karon

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