We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Absolutely superb!!!” 5 of 5 stars
Review of Centara Grand Beach Resort Phuket

Save Saved
You added Centara Grand Beach Resort Phuket to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Centara Grand Beach Resort Phuket
5.0 of 5 Hotel   |   683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket Town, Phuket 83100, Thailand   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Free Buffet Breakfast
Ranked #14 of 73 Hotels in Karon
1 review
“Absolutely superb!!!”
5 of 5 stars Reviewed April 29, 2013

First time to the Centara Grand and certainly won't be the last!! We have stayed here with our 2 children for a total of 10 days (we are on our last 2 night's) and have found this resort nothing short of amazing. Those people who have complained about poor service perhaps need to think about the way they ask for help. Since being here we have witnessed staff go above and beyond to help people out no matter what the reason and on many occasions have been treated terribly in return. The staff are not slaves and certainly do not deserve to be treated like it. The resort is fabulous, from spa staff, cleaners, reception, life guards ( who are brilliant with children) gym staff, bar staff no matter who - they are all amazing and so very friendly. Thoroughly recommend this resort to both couples and families - it is fabulous!!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review, May 8, 2013
Dear danjaki

Thank you very much for your kind feedback. We appreciate your comments which have been shared among the team.

We really look forward to welcome you back to Centara Grand Beach Resort Phuket in the near future.

Warm regards

Fongfa Eadjongdee
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,134 reviews from our community

Traveler rating
    602
    310
    137
    53
    32
See reviews for
524
382
13
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (398)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Perth, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 29, 2013

We were very much looking forward to our holiday at Centara Grand and were very much disappointed.

We checked in late, 11pm, 19/4 for 8 days only to be told the room we were booked in had air con problems so we were being upgraded for the night. We were advised to have breakfast and come back in the morning for our room and the air con would be fixed. We did just this only to be advised our room wasnt ready - the previous people hadnt checked out - but werent we told it was because of air con problems not overbooking? Advised to come back in 2 hours and our room would be ready. Did just this again and still no room. We told then the staff we wanted to either be kept in the upgraded room or moved immediately as we were wasting our first day of holiday waiting for them to get organised. They advised they were sorry but there were no rooms available. Advised again to come back in another two hours for our room. Finally about 3pm on our 1st day we were moved to our new room - dirty shower (mould in the seals), sun blind didnt work and the room door had to be forced shut. We decided to stay to get on with our holiday - we had already wasted a day on this hotel. We went out the next day to return to find the door wide open after housekeeping had been through. The sun blinds also wouldnt work and being backed onto the lazy river this gave us no privacy whatsoever. Again complained again moved to a 3rd room. 3 rooms in less than 48hrs in this hotel!! Third room has all the same problems. Mould in the shower seals, bathroom doors dont close properly, toilet door doesnt open without shoving your shoulder into it, not to mention the toilet having to be unblocked 3 times! Every day housekeeping came through and every day we didnt have enough towels left for the 4 of us. We complained to the "Manager" (I'm not convinced she was) only to be told they are fully booked and there was nothing they could do.

I cant believe we paid over USD $300 a night to stay here. Its robbery at its best.

The pools for the kids were fantastic, especially Yu who made my son feel right at home. That was where the positives ended. Room service was over priced and the breakfast buffet was always over full and waiting for a table. Staff speak apologies but you dont feel them. Housekeeping was inconsistent at best and downright lazy at worst. Free tea and coffee means waiting 30 minutes for room service to bring milk - which one day fed two coffees and on other days not even one. We booked a deluxe Ocean view room. It was not deluxe and the only ocean view we had was on the postcard in the guest services folder. The pool in our room was not check once for water quality or cleaned. I did see the lazy river being cleaned once - in 8 days.

This is not a 5 star resort. Probably 3 star at best. When we were checking out there were several others checking out at the same time with the same complaints. They either need to drop their prices dramatically or improve their facilities dramatically. For USD $300 a night this hotel is a disgrace.

Room Tip: Deluxe Ocean view Rooms are not necessarily that. Beware.
See more room tips
  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review, May 9, 2013
Dear Kazzster

Thank you for your review.

I must first sincerely apologise for the number of issues you had regarding your room allocation, its condition and general room service. We have unfortunately in many ways, been the victim of our own success as a hotel and become a sought after destination. This has resulted in a near 100% occupancy rate for the past 6 months. This in turn has led to a number of maintenance issues around the hotel and obviously our restaurant is operating at capacity, particularly during breakfast service.

As we are now into the low season, we are addressing many of these issues with a phased closure and renovation of rooms. This by no means excuses the poor service you received but hopefully helps to explain some of the problems you faced. The points you raised regarding inconsistent room service, will be addressed in our staff training programme.

To address your other specific points:

Our prices are comparable with other Phuket 5* hotels;

All pools, including room pools, are cleaned and maintained as per the required industry standard;

A full description, including size and room amenities, is available on our website and other material for all of our suites, which are described as Ocean “Facing” not “Ocean “View”.

Thank you for your kind comments regarding our pool staff and Yu in particular. He was pleased to be informed of your compliments.

We are again sorry that the issues you raised spoilt the enjoyment of your holiday but should you consider a return to Phuket, we would be delighted to welcome you back to show you the results of our renovation and improvement programme.

Warm regards

Fongfa Eadjongdee
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 28, 2013

This hotel has A top location and excellent pool area,water slides and lazy river.The kids club is great as is the Italian restaurant Mare.The staff try very hard to please,although seem to be under pressure due to number of guests staying.The breakfast area "The Cove" was the busiest eating area I've encountered in my life and anywhere trying to pass as a 4 or 5 star resort needs to address this.The resort at first encounter is Pleasing but on closer inspection needs major maintenance and upgrading.Fandango shower that leaked like a sieve.Sliding doors to bathroom needed fixing twice etc.This was extremely perplexing the second time as it took 3 days and the four of us had to use the toilet in full view of each other whilst all suffering diahorrea and vomitting.This was not as a result of the Food.I have no doubt it was from the pool water as I never saw anyone doing any cleaning or vacuuming in the pool the whole 7 days of our stay.When you have young kids you are by the pool early till late you notice these things. Water pumps in the lazy river seemed to be off more than on.No doubt a staffing issue.I own a pool and water quality is paramount.We left early for a new start to our holiday and I have to say the help of the cleaning staff and especially the resident Manager was fantastic ie Doctors and Nursesin the last 2 days.However the damage had been done.4 or 5 star means current conditions of amenities.Not the start of the season with 25 percent capacity. Rated 3.5star with current capacity.

Room Tip: Get a room with a bathroom door that closes
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review, May 8, 2013
Dear Mhrockstar

Thank you for your time on placing this review.
We are glad that you liked our location and facilities including water slides and Kids club.

The breakfast could be very busy when the hotel is running full house, we are sorry for this convenience.

The pools are being cleaned daily either in the evening after closing time or in the early morning – weather permitted.

Regarding to the maintenance issue, we are pleased to let you know that our renovation plan for guest rooms has started, we therefore are confident that we will be able to provide you with a more satisfying stay should you consider to stay with us again.

Warm regards

Fongfa Eadjongdee
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 28, 2013

The first thing you should ask yourself is: Should I stay at a resort or not? If huge resorts are not your thing, then you should obviously not stay here. This place is huge and very "non-boutique". However, if a resort is what you are looking for, I can highly recommend the Centara Grand Beach (make sure you pick the right Centara; there are 3 in Karon Beach...).

Absolutely great for children with lots of things to do in the pool area (e.g. water slides, diving, and "Lazy river"), and also a large playroom if they need to get out of the sun.

Rooms are excellent, but beware some are in the hillsides about 100 meters from the beach front.

The two main restaurants are very good. One has Asian cuisine with special themes for dinner (e.g. seafood buffet, barbecue buffet), but you can alsways choose a la carte as well. The other restaurant is Italian. and the head chef is actually Italian, so this is the real thing. We celebrated a birthday one night in a chambre separee, and both the food and service level were fantastic.

Due to the large number of Russian guests, we noticed that some of the staff members where people who spoke Russian. Probably good if you come from Russia, but for us it took away some of the "superb Thai service feel", which is why we chose Thailand in the first place.

What impressed me the most though, is despite the size, the service we got was personal and outstanding.

Recommend trying the spa!

Room Tip: Highly recommend the rooms with a private pool, but we do recommend to og for the corner rooms, whic...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review, May 8, 2013
Dear AceF1969

Thank you very much for sharing your experience at Centara Grand Beach Resort Phuket.

We are extremely delighted that you had a great time and enjoyed our facilities during your stay. Your feedback is highly appreciated and has been passed on to the team.

We do hope to have the pleasure of welcoming you back soon.

Warm regards

Fongfa Eadjongdee
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed April 27, 2013

Having just returned from our Thailand holiday (April 2013) we were quite disappointed with our stay at Centara Grand, we split our stay between two resorts, the first in Patong and this, the second. We wanted to leave Thailand having stayed at a 5 star resort with all the perks, needless to say we did not find that here.

On first impressions, the reort is simply stunning, and although we knew in advance the sheer size of the resort, there was alot more stairs than we expected, which prooved quite difficult for one of our group members. As we arrived just prior to regular check-in there was some wait for one of our rooms and an even longer wait for our luggage once we gained entry.

Within 24 hours, both of our rooms had to be changed. The bathroom ceiling above the toilet leaked from the room above and after waiting quite a few hours for maintenance to arrive, the Duty Manager relocated us (with much discussion and refusal to go to buildings on the other side of the resort). We were placed in a smaller upgraded room with a pool, although this continued to still have problems. Yes, the mould and condition of the linen, but generally we must say besides the maintenace and one safety issue, the lack of housekeeping was extremely disappointing. One particular morning, all of our towells were taken, but not replaced and the bins and floors had not even been attended to. We received far better housekeeping in our 3 star resort in Patong than this resort.

Besides these few things which Im sure could be addressed in a short amount of time, the most concerning is the walkways, they are extremely slippery when it rains and very dangerous, most people that we spoke to had had either a near fall or witnessed people falling; again this could easily be corrected with non-slip matting along the many walkways. With all the seperate buildings, you cannot walk from your room to a dining area undercover.

As I mentioned, the issues which we experienced, could all be addressed and corrected quickly, should that occur, then the reort would be a fabulous resort to visit. The facilities for children are fabulous (just ensure they eat prior to attending kids club), the choices in restaurants although pricing are also fabulous. The grounds are beautiful and well kept, and the lazy river is simply gorgeous. Our concerns were addressed and replied to in a very prompt manner - but sadly it just should have been far better.

Room Tip: Buildings 2 and 3 seemed a good location and close to elevator - choose these if you want to try and...
See more room tips
  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centara_Grand_Karon, Manager at Centara Grand Beach Resort Phuket, responded to this review, May 8, 2013
Dear TravelBug6572

We are very sorry that you did not have entirely favourable impression of the resort. We apologise for the inconvenience of room move.

In regards to the lack of house keeping, we have brought this up to the attention of our Executive Housekeeper and the retraining programme is on process.
Thank you for your feedback and also for the positive note on the hotel facilities, foods and the grounds.

We are pleased to inform you that the maintenance renovation for the guest rooms has started. We look forward to having you back to experience these changes.

Warm regards

Fongfa Eadjongdee
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 27, 2013 via mobile

We stayed here for 11 nights as a group of four adults and two children aged 6 & 4yrs.

Overall we had a fantastic holiday and in general this is a really lovely resort, it's at the end of Karon Beach which is lovely and quiet, the rooms are a good size with fab shower cleaned every day with a daily change of bedding unless you ask just for the bed to be made. The breakfast was really good and there was something for everyone from sweet to savoury and everything in between. The pools are fantastic along with the watersides and the staff working there can't be faulted. The grounds are beautifully planted and a pleasure to walk around.

There are some good restaurants in Karon and as mentioned by others you can get a tuk tuk for 200bht which is great fun, our favourites were Ging, Bai Toey and Papaya.

If I had any negatives to say it would be that the hotel is showing small signs of wear and tear, for example the jacuzzis in one of the pool don't work, there are wooden planks that need repairing & varnishing, it took one week to repair the children's pool for use (although there was an alternative so not the end of the world) and I just feel if these matters are not dealt with soon the hotel will become more run down as other problems crop up. This is the reason I've not given this a five rating.

Did the negatives spoil our holiday ...... Definitely not!

Stayed April 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, May 2, 2013
Dear Jo S

Thank you for your positive review. We appreciate your comments regarding the hotel location, room, breakfast, facilities and our team members.

Your concern regarding maintenance will be resolved with our renovations programmes starting next week.

We are very pleased you enjoyed your stay and hope to see you again in the near future.

Warm regards

Fongfa Eadjongdee
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
midlands
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 27, 2013

A large resort ,more suitable for families with children.the resort is fairly spread out ,the block nearest the sea is No9 and is furthest from reception,blockNo1 is also near the sea and reception,but you may have road noise.The breakfast dining is not a relaxing affair,very large and busy room,thought food quality average to poor.On the plus side the club lounge was excellent,with good food selections throughout the day good friendly staff and comfortable surroundings.Did not use the pool area as to noisy,the beach was fine but some sun parasols were torn and looked tatty.Summing up 3star!!

Room Tip: Choose top floor block 9,nearest the sea and no road noise
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, May 2, 2013
Dear VictorMidlands

Thank you for your review. We are glad that enjoyed the service and food at our Club Lounge.

However, we are sorry that you felt the quality of the breakfast was not good enough while the majority of our guests give positive feedback on its quality and variety, but it could be very busy during high occupancy level.

Warm regards

Fongfa Eadjongdee
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Centara Grand Beach Resort Phuket? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Centara Grand Beach Resort Phuket

Address: 683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket Town, Phuket 83100, Thailand
Location: Thailand > Phuket > Phuket Town > Karon
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 On the Beach Hotel in Karon
#8 Spa Hotel in Karon
#10 Luxury Hotel in Karon
#12 Romantic Hotel in Karon
#12 Family Hotel in Karon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Centara Grand Beach Resort Phuket 5*
Official Description (provided by the hotel):
Centara Grand Beach Resort Phuket is a modern five-star luxury resort built directly on the foreshores of Karon Beach. Designed with distinct Phuket colonial Sino-Portuguese architecture, the luxury accommodation comprises of 262 guestrooms and villas. All guestrooms have a balcony and are ocean facing. Room types consist of spa suites, pool suites, deluxe suites and one and two bedroom villas. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Agoda, Booking.com, Cheap Tickets, Fastbooking, Priceline, Tingo, Hotels.com, Expedia, Odigeo and Otel so you can book your Centara Grand Beach Resort Phuket reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Centara Grand Beach Resort Phuket Hotel Karon
Centara Grand Beach Resort Phuket Karon

Owners: What's your side of the story?

If you own or manage Centara Grand Beach Resort Phuket, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.