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“Outstanding! :)” 5 of 5 stars
Review of Centara Grand Beach Resort Phuket

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Centara Grand Beach Resort Phuket
5.0 of 5 Hotel   |   683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket Town, Phuket 83100, Thailand   |  
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Free Wi-Fi + Free ABF
Ranked #15 of 72 Hotels in Karon
Adelaide, Australia
1 review
“Outstanding! :)”
5 of 5 stars Reviewed April 24, 2013

We stayed at this amazing Resort for 8 nights. First impression was what a HUGE place it is. After a day exploring we found it easy. Staff were very helpful and friendly. Resort is beautiful and clean. Rooms were spacious and unique. This Resort is perfect for family and Couples. The beach is right there ! Many different pools and relaxing at your fingertips. I saw other resorts in the area and this is the BEST!!

Room Tip: There are seven buildings. If you do not want to walk long distances choose Building 1 or 6.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, May 2, 2013
Dear Denise E

We are delighted that you had a memorable stay with us and your kind comments regarding the staff, are very much appreciated. Thanks again for your review, we look forward to welcoming you back soon.

Warm regards

Fongfa Eadjongdee
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,444 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (467)
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English first
Las Vegas, Nevada
Top Contributor
75 reviews 75 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 23, 2013

This is an incredible property - flawlessly maintained with gorgeous flowers throughout. I really enjoyed the Italian restaurant on property, and the jazz band that played upstairs from that restaurant. The only negative I would say is the huge size, it is a bit daunting to learn your way around. I had an ocean view with a huge balcony - including a couch on the balcony. The location is excellent - right on the beach. I have nothing but positive things to say about this hotel. I'm adding some pics below so you can get a sense of the magnitude and beauty. Oh yeah - the breakfast buffet was absolutely huge and delic!!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, May 2, 2013
Dear pinkpig1962

Thanks for your great review and positive comments regarding the Mare Italian restaurant, Trio band at the Luna bar and the beautiful ocean view room.

We are sorry that you found our resort too big, but pleased to know that your overall experience was enjoyable and hope to see you again in the near future.

Warm regards

Fongfa Eadjongdee
Quality Manager
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Surfers Paradise, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 23, 2013

After staying at this hotel in August 2011 we loved it so much we cam back with our 2 daughters (17 & 20)
The hotel has aged a but since our first stay and a few of the little things that add to the stay are now missing. Things like rolled towels on the bed (shaped like swans or elephants) the small towels next to the bed to dust the sand of your feet before getting in, call buttons on the pool umberellas for drinks etc.
Its small things like this that we hadn't had at any other hotel we had stayed at that made it that little bit more enjoyable last time.
The geneal room maintenance has dropped as well but as soon as we reported a problen we had staff there to fix it within 1/2 hour which was impressive.

The pools and gardens are still great and we all had fun on the slides & the lazy river type pool.
Since our last visit the hotel has taken over the beachfront that was prevoiusly occupied by Small stalls, beach chairs & umberllas that you had to pay someone for. In place of these the hotel has cleaned up the beach put its own chairs & umberellas and also netted off a large area of the swimming are making a lot safer to swim, a big improvement !
A new beachside cafe has also been opened for snackes drinks full meals etc

The hotel food is still very good and quite cheap compared to what we pay at home. although if want a cheaper option there are plenty of local restaurants a short walk down the beach as well as one on the beach just in front of the hotel. We ate a lot of room service & had a few meals at the italian resaurant.

We all spent a bit of time in the spa which is up there with the best i have been to which is limited ... but my wife can vouch for me ;)


Throughout our stay all the staff were excellent and always wanting to help in any way they could in particular Sak the bar manager and a special thankyou to Fongfa who went out of her way to make our stay enjoyable :)

In summary we all had a wonderful time and will definately return and would highly recommend this hotel.

If you do intend on staying here join the Centara 1 club its free & gives you free Wifi in your room amonst other benefits.
Also ask about the Baht Bonanza as it can mean big savings if you spend money in the hotel.

Thanks again Centara Grand !

Paul , Gold Coast Australia

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, May 2, 2013
Dear Pauly_B3

Thank you very much for taking your time placing such extremely positive comments regarding our hotel location, facilities, dining experience and especially our team members.

We can not wait to welcome your 3rd stay with us :)

Warm regards

Fongfa Eadjongdee
Quality Manager
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Kadena Air Base, Okinawa, Japan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 22, 2013

The Centara Grand has a great location right on Karon Beach and the pool area and restaurants are very nice. We just got back from our stay with Centara April 8-14, 2013. The rooms however need lots of maintenance. We stayed in a premium spa deluxe room and there was nothing premium or deluxe about it. The floor in the bedroom was scratched, the jacuzzi leaked, the shower leaked, the roof over the balcony leaked, the bathroom door was unhinged, the sliders to cover the shower wouldn't slide. On our second day the elevator broke. I couldn't believe we were paying over $400 U.S. dollars to stay in this room. When we checked in and inquired about internet we were told to look up the prices ourselves online and when we went to open our blinds, the main blind was broken and we had to call maintenance. I would think housekeeping would have noticed the blind hanging crooked and would have reported it before we checked in. There were bugs on our pillows and a long black hair on the sheet under the duvet. We used the jacuzzi twice and the second time brown water came out and it never cleared up. We will defintely look for another place more premium and deluxe for our next stay in Phuket. It is a shame because the Centara Grand has a great location.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, April 24, 2013
Dear Julie H

Thank you for the positive comments regarding our pool area, restaurants and location. We sincerely apologise for the maintenance and cleanliness issues you suffered. Although we are sure you must have brought these matters to our attention and you were offered a new room. This would be our normal policy given the number of issues you suffered.

High occupancy over the past 6 months has created a number of maintenance problems, which will be resolved with our forthcoming renovations programme commencing in May. Lack of cleanliness is unacceptable and is being addressed through improved training and standards for our House Keeping team members.

We can only sincerely apologise for the unusually poor standards you endured on this occasion but do ask that you consider a return visit so that you can experience the many improvements we are making.

Warm regards

Fongfa Eadjongdee
Quality Manager
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Cartagena, Colombia
Top Contributor
69 reviews 69 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed April 21, 2013

This is my second stay in this hotel and I also always fantastic.
The rooms are spacious, bright and fully equipped very clean, the rooms are very spacious bathroom is with shower, bathtub and separate toilet.
All members of staff met in the corridors greet you with a smile is very nice.
The restaurants are large but there receive a personalized welcome and the food is delicious. The breakfast is very complete on large indoor and outdoor buffets there is even ice cream.
Finally, it is a children's paradise with this beautiful river, the waterfalls and huge pool.
A big congratulations!b

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, April 26, 2013
Dear gcbond

Welcome back! Thank you for your wonderful comments regarding the team members, the rooms, the restaurants and the excellent children’s facilities.

Please come back and stay with us again soon!

Warm regards

Fongfa Eadjongdee
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phuket, Thailand
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 19, 2013

I stayed at Centara grand with my girlfriend for Valentine's Day 2013. We both live in Phuket, but wanted to have a romantic stay for a day or two.
We stayed in what they call a Spa room, facing the ocean. The view itself is beautiful, especially since this Hotel is tucked away on the corner of Kaqron beach, far from any noise pollution. The best thing about the room is the Jacuzzi on the balcony: enjoying the sun setting over the horizon of the sea, while sipping champagne in a Jacuzzi made for a very special Valentines day!
Funnily enough, the Jacuzzi, the sunsets, the room, though all beyond reproach weren't what made the stay unforgettable. This accolade has to go to a member of staff: a receptionist called Cruz.
He speaks nigh-on perfect English, and whatever we asked for, he made it happen, and quickly. He even helped me organise a surprise gift to be delivered to the room. Not only was his English very good, but he used extremely polite sentences. May sound like a strange thing to praise, but the famous Thai hospitality sometimes leaves a lot to desire. However, when staff like Cruz help with everything mentioned previously, while using phrases such as "If there's anything else I can help you with sir, please dont hesitate to ask, it will be my pleasure", well, that is deserving of a 5 star review.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, April 26, 2013
Dear Nicolas L

We are extremely glad to read your tremendous review. Your wonderful comments regarding Cruz are very much appreciated and warmly welcomed by him and I will ensure your comments are passed on.

We are delighted you enjoyed your Valentine’s day stay with us. Come back soon!

Warm regards

Fongfa Eadjongdee
Quality Manager
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Armidale, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 18, 2013

Stayed at this establishment for 7 beautiful days in April for the Sangkron / Thai New Year celebration. Service was absolutely fantastic and staff were always polite and could not do enough for us. If you take the breakfast option you will not be disappointed as it is an all you can eat buffet and my wife and I counted approx. 40 plus different choices for breakfast and cooks are on standby to do your eggs etc exactly to your liking. Beachfront establishment and oh what a beach as well as glorious pools and only a short 15 minute walk along the beach (or road) to the shops etc in Karon.
Rooms were clean and tidy although ours was more of a three and a half star rating but we did have the most beautiful beachfront view which made up for it. Staff were always willing to help and if I could give one recommendation is that guests should take a thai language dictionary with them as it helped us greatly with getting appropriate assistance both inside and outside of the resort. Free bottled water is supplied to guests each day. There were ample transport options for trips around Phuket and the resort has its own cars and buses (with drivers) for guests to use to get to locations etc (at an additional cheap cost). The only negative was that there were two laptops available for guests to use the internet, one was free and the other was at a cost but wifi is available to those who take their own computers. I highly recommend this hotel. We will be returning.

Room Tip: An ocean view room cannot be beaten.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fongfa, Manager at Centara Grand Beach Resort Phuket, responded to this review, April 26, 2013
Dear Anthony W

Thank you for your positive comments regarding the friendliness & helpfulness of the staff, the variety of breakfast and the great facilities.

Please note that 2 computers with internet access at the hotel lobby are free of charge, you only need to get a coupon for username & password which valid 20 minutes each from receptionist.

We hope to see you again soon.

Warm regards

Fongfa Eadjongdee
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Grand Beach Resort Phuket

Address: 683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket Town, Phuket 83100, Thailand
Location: Thailand > Phuket > Phuket Town > Karon
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Karon
#8 Spa Hotel in Karon
#9 Romantic Hotel in Karon
#9 On the Beach Hotel in Karon
#11 Luxury Hotel in Karon
#15 Family Hotel in Karon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Centara Grand Beach Resort Phuket 5*
Number of rooms: 262
Official Description (provided by the hotel):
Centara Grand Beach Resort Phuket is a modern five-star luxury resort built directly on the foreshores of Karon Beach. Designed with distinct Phuket colonial Sino-Portuguese architecture, the luxury accommodation comprises of 262 guestrooms and villas. All guestrooms have a balcony and are ocean facing. Room types consist of spa suites, pool suites, deluxe suites and one and two bedroom villas. ... more   less 
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Also Known As:
Centara Grand Beach Resort Phuket Hotel Karon
Centara Grand Beach Resort Phuket Karon

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