We spent 4 Nights from 19 March to 2013 to 23 March there.We were six family in six rooms.
I ll specify point wise:-
1) Room toiletries was so basic you can get better in any 3- star hotel in india.
2)In room service takes minimum 45 minutes even to deliver a water bottle.
3) Hotel is dominated by House keeping staff , i dunno , might be some union.Hotel Manager has no say on them.
4) Daily room cleaning was so poor that they dunno even care to refill your soap or conditioner (this is the only toiletries they provide including shower cap) .Water bottles which is 4 complimentary per day is not refilled or replaced during cleaning , you have to always call for that and another wait for half an hour .
5) When i complained to Customer Relationship manager during my check out , She (Some european Lady) just get aside by saying i only cater European and Russian customer.Hell where Indian Tourist should go.
6)I literally have to shout every night on reception for house keeping and room service.
The list in endless ... please friend this is not a 5-star hotel but a 3- star hotel and worst .Please prefer le -meridian (if you like to stay on Beach0 or else Holiday inn at patong.
- Official Description (provided by the hotel):
- Centara Grand Beach Resort Phuket is a modern five-star luxury resort built directly on the foreshores of Karon Beach. Designed with distinct Phuket colonial Sino-Portuguese architecture, the luxury accommodation comprises of 262 guestrooms and villas. All guestrooms have a balcony and are ocean facing. Room types consist of spa suites, pool suites, deluxe suites and one and two bedroom villas. ... more less
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- Also Known As:
- Centara Grand Beach Resort Phuket Hotel Karon
- Centara Grand Beach Resort Phuket Karon