We stayed in two very expensive rooms with a pool on an upper floor. The pool vanished into the sunset and dangerously so as our kids endlessly wanted to look over the unguarded edge of the pool that dropped 30 feet to the concrete below. Views were exceptional and frightening. Kids had a great time in the main swimming pool and water slides. The hotel was dirty everywhere, our linens and towels were dirty Pool towels were dirty, and the room was dirty.
Service at the two hotel restaurants could only be scored in negative points. At one dinner with friends (total of 8 people at the table), our meals never arrived until it was time to close for the night and the waiter offered not charge for the dinner we didn't eat! Other meals were poor in quality and service. Most of the restaurant staff could not understand English, Chinese, German, or Spanish (as far as asking for an egg "over easy".) Our complaints to managers (which did speak English) were not answered with any actions and for the most part ignored (except for the Front Office Manager which didn't offer any compensation and only explained how well the hotel had been doing in the past). Maybe they were having a bad week due to the massive flood of tourists during the Chinese new year, or maybe it is always that bad, but we will never go back to find out.
Recommendation is to avoid this hotel unless everything else is full.
- Official Description (provided by the hotel):
- Centara Grand Beach Resort Phuket is a modern five-star luxury resort built directly on the foreshores of Karon Beach. Designed with distinct Phuket colonial Sino-Portuguese architecture, the luxury accommodation comprises of 262 guestrooms and villas. All guestrooms have a balcony and are ocean facing. Room types consist of spa suites, pool suites, deluxe suites and one and two bedroom villas. ... more less
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- Also Known As:
- Centara Grand Beach Resort Phuket Hotel Karon
- Centara Grand Beach Resort Phuket Karon