Facilities at this hotel are amazing and so is the location as well as the rooms but the service is not!
The service by the staff left a lot to be desired epically the pool staff that make you wait at the pool bar for 20mins to get your bill and are rude to kids.
The staff need to be friendly to the guests and go the extra mile for them. You can tell from all of the recent reviews that service is slipping. Fix the long wait at the pool bar there is no excuse for a 20min wait after you have finished your drinks as well as a 30min wait for menus at the poolside. This is not 5* service.
- Official Description (provided by the hotel):
- Centara Grand Beach Resort Phuket is a modern five-star luxury resort built directly on the foreshores of Karon Beach. Designed with distinct Phuket colonial Sino-Portuguese architecture, the luxury accommodation comprises of 262 guestrooms and villas. All guestrooms have a balcony and are ocean facing. Room types consist of spa suites, pool suites, deluxe suites and one and two bedroom villas. ... more less
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- Also Known As:
- Centara Grand Beach Resort Phuket Hotel Karon
- Centara Grand Beach Resort Phuket Karon