We returned a year later with great expectations. Sadly the booking experience was not what we expected especially for returning guests requesting connecting rooms and no guarantees could be given. We felt that this is not acceptable in the case of returning guest who were now spending more having requesting connecting pool suites. Anyway, we got lucky and got our requested rooms. The hotel recently opened a beach restaurant deck and secured beach space for many loungers on the beach. Regrettably staff compliment was not increased to cater for the increased numbers of sunbathers using the now much larger pool and beach areas. Pool side service has become very slow, new staff brought in have very limited english and ones expectations of a 5 star hotel often not met. For example pool side assistants were reluctant to arrange more umbrellas, sweeteners for teas often not available in some pool side bars, towels at pool side not always available, room service slow, standard of food very variable, construction taking place from early in the morning outside ones rooms during peak Christmas times. A plans needs to also be made to ensure that if pool or beach beds are booked with towels that these are not simply taken over by other aggressive guests. This practice also occurred at breakfast when after finding a table and requesting tea and then going to the buffet one would return only to find some other family at your table with your tea. Complaints to the attending staff were just ignored and shoulders shrugged. We will not go back to this hotel unless management are able to confirm that these issues have been specifically dealt with. They were related to Christoffe who is a senior manager at the hotel and hopefully he can post a reply. Given the hotels great location and facilities it will be a pity and shame if it is not attended to.
- Official Description (provided by the hotel):
- Centara Grand Beach Resort Phuket is a modern five-star luxury resort built directly on the foreshores of Karon Beach. Designed with distinct Phuket colonial Sino-Portuguese architecture, the luxury accommodation comprises of 262 guestrooms and villas. All guestrooms have a balcony and are ocean facing. Room types consist of spa suites, pool suites, deluxe suites and one and two bedroom villas. ... more less
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- Also Known As:
- Centara Grand Beach Resort Phuket Hotel Karon
- Centara Grand Beach Resort Phuket Karon