My sister and I stayed at this hotel in November. After our sightseeing and shopping marathon in Bangkok and Chiang Mai it was lovely to get away from it all in this lovely hotel facing the beach at the quieter end of Karon Beach. This is a beautiful resort, even if you don't like the bright pink buildings, the maintenance of the grounds and the location are some of the best in Thailand.
The staff were amazing, so friendly and approachable and keen to help whenever they can especially if you take the time to be polite and patient. They make the resort special and I would go back just because they were so pleasant.
The spa is second to none as far as we are concerned; we selected the 2 day 5 hour treatment and were amazed at the quality, variety of treatment and value for money.
Finally, the breakfast is to die for; I have never encountered such a wide choice in any hotel in any country before. Take your pick and it's already included in the buffet breakfast and the staff no matter how busy were always polite.
This hotel doesn't ever appear to be quiet and for that I really do appreciate the way the staff conducted themselves.
The only cons I can thing off is that the hotel is let down by it's small lobby and receptions area and the rooms are suffering more wear and tear than I was expecting. The rooms are lovely but because of the costant flows of guests they don't get time to make good small damages which you would expect to be remedied in an international five star hotel before new guests arrive.