With my girlfriend I have past 11 days in this hotel from the 10th of december 2012. Starting from the first moment we have been surprised for the kindness of the personnel, everybody is very professional and we felt very relaxed from the first minute we arrived there. The hotel is very clean and organized. We were in SPA Ocean View room, very confortable, with Hydro Massage bath in the balcon, the sea view was amazing. It is very difficult to find something wrong in this hotel, the only thing I can say it's that the hot water in the shower was not perfectly steady but after 2 showers I've found the perfect position for mixing cold and hot water. There is direct access to the ocean and we always have found a lot of place either in the swimming pools and in the beach. A lot of services and beach tools are available for hotel guests, we used mask for snorkeling, body board for surfing (sometimes there are little waves very funny to play with), kayak, beach volley camp kindly arranged by the beach service or by swimming pool service. The sea water is very clean and warm, day and night and it is possible to practice snorkeling directly in the hotel beach that is close to a little hill with sea rocks full of tropical fishes, fantastic! The main swimming pool is very big and divided in different parts, sometimes it was like to swimm in the middle of a tropical forest river because some part of the pool are full immersed in the vegetation. Very funny also the water splash, we enjoyed it also if we don't have childrens. The international breakfast is variegated and very good also for lunch and dinner there is a good choice in the restaurants, but what we appreciated particularly was the quality of the service. The SPA is very very good, to stay there inside it is like to be send in a different world where relax leads. The position of the hotel is perfect because it is not in the middle of the confusion of Patong but it is very easy to go there to enjoy night life, also Centara has a very good rent car service, just 10 minutes to have a car available! We could tried the top of professionalism and the kindness of Centara at the end of our vacation when due to an issue, the Phuket airport was closed. We came back to Centara in the middle of the night where the Hotel personnel gave us back the same rooms we had before. In the morning we got a lot of problems to contact the flight companies and a Manager of Centara offered to help us. She contacted the flight companies and, after several ours of dealing, she succeded in getting new flight tickets for us to go back home. Meanwhile we could rest in the Hotel Lounge, very nice place, with internet connection and fresh drinks. Thank you a lot for you help! Maybe in another hotel we could get lost. In the evening We had already forgot the Airport issue and we could enjoy the last special dinner in the beach of Centara, it was like a day more of vacation. When we came back home, I realized to have lost my hard disk with a lot of important data inside. The problem was I knew to have used it already one week before in the hotel computer and I was sure to have lost it for ever. Calling Centara from my home they told me to have found my hard disk and they are sending it to me immediately. This means nobody has touched my device forgot connected in a public computer of the Hotel for a week! It is also a very good example of the quality of Hotel guests, nobody was interested in get something lost from another guest, this is happening only in very good resorts where the 5 stars of Hotel are not only related to the services but also to the quality of the hotel guests.
I hope to come back next year in this paradise and I suggest to everybody to try this Hotel.
Salvatore e Natalia
La SPA Ocean view e' molto confortevole
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 11, 2013
Dear Salvatore and Natalia
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Thank you for your very kind comments regarding your recent holiday at our hotel. We are extremely delighted that you had a memorable experience. We are so glad we could be of assistance after your delayed flight and in recovering your computer disk.
Our staff are rewarded for good work and your comments regarding their kindness and helpfulness are greatly appreciated.
We look forward to extending a warm welcome on your return.
Fongf a Eadjongdee
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.