You can tell it once had the makings of a five star- but it is far from it. The staff are very disorganized.
After paying 30US dollars for 10 nappies- the entire rest of the stay was littered with issues.
It took us over three hours to get our second room- only after calling four times. Every time repeating the story as to why we were waiting. Only to eventually raising a fuss in order to get a room by 830pm so the kids could sleep.
We received a wake up at 6am- letting us know we needed to check out. We said they have the wrong room- so they came to the room and told us in person. Which we said again- wrong room. Which woke up the entire family.
Both rooms and the restaurant had severe mosquito issues. Coils, spray, and patches were no match for the Mosquitos the hotel had. Everyone walked away with numerous bites.
The beach and pool facilities were the only saving grace.
- Official Description (provided by the hotel):
- Centara Grand Beach Resort Phuket is a modern five-star luxury resort built directly on the foreshores of Karon Beach. Designed with distinct Phuket colonial Sino-Portuguese architecture, the luxury accommodation comprises of 262 guestrooms and villas. All guestrooms have a balcony and are ocean facing. Room types consist of spa suites, pool suites, deluxe suites and one and two bedroom villas. ... more less
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- Also Known As:
- Centara Grand Beach Resort Phuket Hotel Karon
- Centara Grand Beach Resort Phuket Karon