Anyone who says this is the best hotel they have ever seen has not been to a proper 5 star hotel. We were meant to stay at the hotel for 6 nights, having spent the first 2 weeks of our stay in another part of Phuket. We stayed roughly 3 hours before checking out! Our first impression was the lobby, which was dated and not at all grand. The staff were unfriendly and the corridors seemed more suited to a hospital than an apparently luxury hotel. The room which was sold as a Deluxe Ocean View Room had absolutely nothing deluxe about it. In fact, it was filthy! There were dead insects lying around the floors and skirting boards. The skirting boards also had months worth of dust and hairs. The glass toilet door was smeared with dirty fingerprints and there was an awful stench throughout the room. There were also wires sticking out of the wall where some of the light-fittings were. Having a three year old with us; this was a serious safety concern, since they were within reach. On complaining; I was told I had "only booked a standard room'! On taking the complaint further with a manager, I was informed that we should go for a complimentary lunch, while they tried to come up with something better. The lunch didn't lift our mood any. It was extremely greasy with sloppy presentation. The restaurant did not up the stakes on cleanliness either. After seeing this and having a quick walk around the pool area, which looked like something from a 3 star 1980s hotel in Tenerife, we decided to leave. The best part of the short stay was the air conditioned departure in one of the hotels taxis. I can honestly say that the manager genuinely did seem concerned and tried to help us and avoid us leaving, but he could not have fixed the problems that were there. This hotel needs a major renovation to even be in with a chance of becoming a 5 star resort. The rooms look to be modern enough, but the luxury details are missing and I believe that cleanliness should never be an issue, whether you stay in 3,4 or 5 star hotels. I would never have imagined walking out of a 5 star hotel, but in this case it just was not an option to stay.
- Official Description (provided by the hotel):
- Centara Grand Beach Resort Phuket is a modern five-star luxury resort built directly on the foreshores of Karon Beach. Designed with distinct Phuket colonial Sino-Portuguese architecture, the luxury accommodation comprises of 262 guestrooms and villas. All guestrooms have a balcony and are ocean facing. Room types consist of spa suites, pool suites, deluxe suites and one and two bedroom villas. ... more less
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- Also Known As:
- Centara Grand Beach Resort Phuket Hotel Karon
- Centara Grand Beach Resort Phuket Karon