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All 67 Karon hotels

Centara Grand Beach Resort Phuket: Traveler Reviews

5.0 of 5
683 Patak Road, Karon Beach, Karon, Phuket 83100, Thailand
Hotel amenities
Centara Grand Beach Resort Phuket
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Ranked #13 of 67 hotels in Karon
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679 reviews from our community

Traveler rating
    364
    178
    81
    33
    23
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Families
305
 
Couples
242
 
Solo
7
 
Business
7
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Berlin, Berlin, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Absolutely terrible!”
1 of 5 stars Reviewed November 7, 2012

Anyone who says this is the best hotel they have ever seen has not been to a proper 5 star hotel. We were meant to stay at the hotel for 6 nights, having spent the first 2 weeks of our stay in another part of Phuket. We stayed roughly 3 hours before checking out! Our first impression was the lobby, which was dated and not at all grand. The staff were unfriendly and the corridors seemed more suited to a hospital than an apparently luxury hotel. The room which was sold as a Deluxe Ocean View Room had absolutely nothing deluxe about it. In fact, it was filthy! There were dead insects lying around the floors and skirting boards. The skirting boards also had months worth of dust and hairs. The glass toilet door was smeared with dirty fingerprints and there was an awful stench throughout the room. There were also wires sticking out of the wall where some of the light-fittings were. Having a three year old with us; this was a serious safety concern, since they were within reach. On complaining; I was told I had "only booked a standard room'! On taking the complaint further with a manager, I was informed that we should go for a complimentary lunch, while they tried to come up with something better. The lunch didn't lift our mood any. It was extremely greasy with sloppy presentation. The restaurant did not up the stakes on cleanliness either. After seeing this and having a quick walk around the pool area, which looked like something from a 3 star 1980s hotel in Tenerife, we decided to leave. The best part of the short stay was the air conditioned departure in one of the hotels taxis. I can honestly say that the manager genuinely did seem concerned and tried to help us and avoid us leaving, but he could not have fixed the problems that were there. This hotel needs a major renovation to even be in with a chance of becoming a 5 star resort. The rooms look to be modern enough, but the luxury details are missing and I believe that cleanliness should never be an issue, whether you stay in 3,4 or 5 star hotels. I would never have imagined walking out of a 5 star hotel, but in this case it just was not an option to stay.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
Ask Laura H about Centara Grand Beach Resort Phuket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fongfa, Guest Relations Manager at Centara Grand Beach Resort Phuket, responded to this review
November 23, 2012
Thank you very for taking the time to place a review.

It is disappointing to read of your unhappy experience at our hotel, but perhaps it is a shame that you did not spend more time with us, so that the issues you raise could have been more properly addressed. If, as you said the room was in an unclean state and is need of repair, then I must apologise and assure you that this is not our normal standard.

Our staff are rewarded for their friendly and courteous approach to guests, so I am somewhat puzzled by the comment concerning “unfriendly staff”.

I agree that the lobby area is more functional than grand but the normal quality of service more than compensates for the lack of splendid decor.

Again it is unfortunate that you did not enjoy your complimentary meal.

I agree that the cleanliness should not be an issue in any hotel but all the tropical locations the occasional insect or small lizard cannot be avoided.

It is unfortunate that our manager could not persuade you to stay to allow us to show you a true picture of the hotel.

Warm regards
Fongfa Eadjongdee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Fantastic hotel fantastic staff”
5 of 5 stars Reviewed November 6, 2012

We had 8 nights at the hotel and I never wanted to leave. Room was perfect food was great and the service was fantastic. Great pool area for all the family. Would stay here again and would highly recommend to anyone who is looking to have a great holiday. Thanks Grand Centara.

Room Tip: Block 8 or 9
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
Ask Sherron M about Centara Grand Beach Resort Phuket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
1 review
2 helpful votes 2 helpful votes
“Great Place, Great Location, Great Service...”
5 of 5 stars Reviewed November 6, 2012

We stayed at the Centara Grand Resort at Karon Beach for 9 nights. This was our first time to visit Thailand and also our first visit to any of the Centara group of resorts.

The resort is located in a very nice location with a private beach in Karon which is 10 min drive from Patong. There are taxi services at the front of the resort. Also, car rentals are offered via the resort. Our room was number 621, The Premium Deluxe Ocean Facing room had pool views and (partly) ocean view.

Cleanliness & service is great in this resort. Our room was cleaned twice a day. In the morning, we had clean sheets, clean towels, clean bathroom & 4 sealed bottles of water (drinking and brushing teeth) & fruit plate. In the afternoon, service will come to turn down the bed, sometimes they leave a lovely note or a flower on the bed, we also get little cheese platter or dessert in the afternoon.

"Swatee Ka or Swatee Kub" ( thats Hello in Thai ) from every staff who will greet you with a lovely smile and very polite attitude.

I had a Spa credit which I have used. It was a bit dearer compared to outside prices however the great service & professional massage skills they offer in the spa club were worth the extra money.

We had breakfast everyday in the resort and the food is amazing ... enough to fill you to dinner! You name it , it was on the morning buffet. We also tried the Italian restuarant and it was a great meal.

I have to mention that we both got sick from eating at a local night market. Although this was not the fault of the resort, when they knew, they provided us with access to an in-house nurse and a doctor to the room . The staff were very caring. They provided us with a room service meal (at no cost). They continually called us to ask about us and we had flowers and a "get well soon" card from them. How lovely !!!

Overall, we would rate this resort as excellent. Great location, service and facilities. Just a couple of suggestion...free wi-fi in the rooms would be good. Softer mattresses would also be good and fresh milk in the room each day would help.

Thank you for a fantastic holiday and for all your care and attention to detail. We would love to come back soon.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Moni H about Centara Grand Beach Resort Phuket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great hotel for the family”
4 of 5 stars Reviewed November 5, 2012

Its a hotel that you can easily see yourself staying in for a few weeks and not realising where time went. There is so much to do if you can get yourself out of the pool. The kids, ours was only 2 yrs old, loved the pool and the kids club. The staff are great and helpful. The rooms are comfortable, although we would have liked to have got one slightly closer to the pool rather than the one farthest away. Moving around with a stroller did get a little challenging at times. I have to say that the breakfast is one of the most amazing that i have come across. Such a vast selection of food, something for everyone. The only negative point that i would make is the lack of vegetarian options on their menus. The also need to also be more flexible with being able to make meals for kids. They are unable to make a half sized portion at half the price for a child but instead were ok to see the remaining half go to waste. Club benefits are great, no vegetarian options here either but they fixed that after the first day or so. This could be looked at and improved. These are minor things but overall, we had a great time and would not hesitate to go back.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Vish1979 about Centara Grand Beach Resort Phuket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“fabulous place for families and couples”
5 of 5 stars Reviewed November 5, 2012

i was a bit worried when i read some of the comments , but i can only think they were mixing up hotels as there are a lot of Centaras in Thailand. This resort is stunning.

The rooms are spotless, modern and well designed. The resort itself is beautiful, with so many pools you can share yourself around. The lazy river a real bonus . Plenty for kids of all ages to do. Even an adults only pool and bar if you feel like a quiet drink/swim.

The restaurant was a real bonus too. The food varied , tasty and very reasonable. I was eating lobster for equivalent $12 aussie dollars. Buffet breakfast, well ,you had to see it for yourself. Every taste is catered for, i have never seen a buffet to rival it for choice.

Lovely roof top bar, great for watching sunsets, sipping a cocktail.

Great location right on the beach (only two hotels in Karon can boast this) and only a short walk to shops or some great restaurants. 10 mins from Patong, 2 mins from Karon.

The staff were very friendly, the Thai people in general are just lovely.

Room Tip: rooms all have water/pool view, it is an option to have your own pool for some rooms
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask suemettam about Centara Grand Beach Resort Phuket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Centara Grand Beach Resort Phuket

Also Known As:
Centara Grand Beach Resort Phuket Hotel Karon
Centara Grand Beach Resort Phuket Hotel
Centara Grand Beach Resort Phuket Karon
Address: 683 Patak Road, Karon Beach, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotels in Karon
#8 Romantic Hotels in Karon
#10 Luxury Hotels in Karon
#14 Family Hotels in Karon
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Centara Grand Beach Resort Phuket is a newly-built five-star luxury resort property directly on the foreshores of Karon Beach. Designed with distinct Phuket colonial Sino-Portuguese architecture, the luxury accommodation comprises of 262 guestrooms and villas. All guestrooms have a balcony with sea view, and the Deluxe Spa rooms have jacuzzis on the balconies. ... more   less 
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