This apartment is listed as luxurious, but there is nothing luxurious about it!
I stayed in this apartment around the end of March 2012 for 7 days.
As mentioned in other reviews, the condo is located on a very steep hill, with a small sign to the side, making it very difficult for taxi drivers and tour guides to find. After having read the reviews, I thought that would be a minor problem and that I would otherwise enjoy my stay. Unfortunately this wasn’t the case. The road uphill is not only extremely steep, but also badly paved. Most taxi drivers will refuse to take you uphill, even if you offer to pay extra. Upon arrival I had to drag my heavy suitcase to the top of the hill in 32 degree weather. But after getting there, I was heavily disappointed to see that there is no real entrance or lobby; you have to enter through the garage! I was then referred to the management office (to the side of the garage). There I was asked to immediately settle the bill for my entire stay. Although I can understand that this might be standard policy, I dislike the way in which it was handled (not offered anything to drink or wasn’t informed about the condo facilities). Only after I had asked about the shuttle service, did the manager confirm this service exists for guests to bring them up/ down the hill during certain times (but you have to inform them of the time that you will be back). Then she went on to inform/ underline to me that the one bedroom apartment that I had booked wasn’t available, so I was being upgraded to a two bedroom. Although my first impression wasn’t very good, I thought this was a nice gesture. The manager then guided me to my apartment and I was surprised to see that this was the one bedroom apartment I had booked in the first place! Luckily the apartment looked quite nice at first glance, with a comfortable average sized bedroom with LCD tv, a complete kitchenette and a shower. When I had a closer look later, this turned out not to be the case at all (see below).
Since I didn't find an information folder/ booklet about the facilities in the apartment either, I asked the manager about the wifi and placing outside calls. She then informed me that guests aren’t able to call outside or receiving any calls! Adding to it the fact that this apartment was rather secluded, this was beginning to sound more like a prison! I asked if incoming calls could be put through to my apartment then. She basically shrugged her shoulders and replied that her phone doesn’t offer that facility! She then suggested that I buy a SIM card as other guests have no problems with this either. I then suggested that I could pay her extra based on the calls that I make, but apparently that wasn’t possible either. Why have a phone in the apartment if it doesn’t even work? Apparently that’s just for calling up to the management office, during the time that they are there. When she left I had a closer look around the apartment. There were rust and stains on/ near the toilet seat and shower stall and there was a sewage smell coming from the bathroom (see pictures). The apartment I had, did have a nice seaview though. After I had unpacked (around 7pm), I tried to go online (there should be wifi), but it turned out that there was no internet connection. This turned out to be a real problem, since I had to contact the tour agency about the tour I booked for the next day. I walked up to the management office but there was no one there but a guard. Only then did I learn that the reception/ management staff is only there during working hours. After the guard called the manager on his cell phone, I explained the problem to her. She immediately became quite defensive telling me that she had already gone home and that there was nothing that she could do for me, since other guests staying there don’t have this problem! I explained to her that I urgently needed to contact the tour agency for tomorrow and asked if they could send someone from maintenance by. She replied that this wasn’t her problem and suggested I go look for an internet café outside, which made me quite upset, as I partly chose this apartment because of the wifi that they supposedly offered. After going back and forth for about half an hour, she finally said that she would come back to the office so I could send an email from there. Afterwards, she again said that as her internet is working, there must be something wrong with my laptop and this wasn’t her problem. I had stayed in 2 other hotels before this trip to Phuket, where I had perfect access to wifi, so I was sure it wasn't my problem. I asked if there wasn’t someone from IT on staff and she informed me that she set up the connections in the rooms herself and there has never been a problem. I insisted that she contact someone from IT and she said that she would try to take care of it in the morning. The next day I waited quite some while and didn’t hear from her. Since I wasn’t looking forward to another argument, I tried several ways to fix the problem myself and found out that the problem was due to their faulty router (wifi didn’t work, but the cable connection did).
Going to the beach which will take you 10-15 min. The condo is located at the side of a highway, which you'll have to cross before getting to the street which leads to the beach.
The main pool in the hotel is pictured as much larger on their website, but is actually just a kiddie pool. There is a second pool however, which does have a nice streetview/ sea view. Another thing to keep in mind is that the apartments don't have a do not disturb sign and when you don't open the door for the cleaners, they let themselves in. Needless to say I don’t recommend anyone to stay here, due to the extremely bad service, horrible location and absent reception. There are apartments/ hotels that are far better near Karon and Patong, with a lot of restaurants and stores nearby.
- Official Description (provided by the hotel):
- Spacious apartments with large balconies overlooking the Andaman Sea. Sunset Plaza offers modern and comfortable apartments located high above the sea at Karon Beach. The Andaman Sea is literally just in front of you. Enjoy the sunset from a lounge chair in the pool bar with a cool drink in your hand or while doing laps in the infinity pool! All apartments have modern furniture and high quality beds to give most possible comfort. Fully equipped kitchens, cable TV and high speed internet access. Free shuttle service to the main road. ... more less
- Reservation Options:
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- Also Known As:
- Sunset Plaza Hotel Karon
- Sunset Plaza Phuket/Karon