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“Basic hotel with strategic location and friendly staff” 3 of 5 stars
Review of Phuket Heritage Hotel

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Phuket Heritage Hotel
3.0 of 5 Hotel   |   558 / 6 Patak Road, Karon, Phuket Town, Phuket 83100, Thailand   |  
Hotel amenities
Ranked #58 of 73 Hotels in Karon
yogyakarta
1 review
“Basic hotel with strategic location and friendly staff”
3 of 5 stars Reviewed May 20, 2010

I stayed in phuket heritage for 5 days with my sister, mom, and other 4 relatives. So we booked 3 rooms. The hotel is okay, although they need to put some air conditioners at lobby since it is totally hot! The room is basic and my bathroom need to repaint. The food for breakfast sometimes tasted like re-cooked from yesterday and the menu are boring to be honest. The pool and jacuzzi is located on the top roof, which is ideal for me, but unfortunately they closed the area at 7 pm, so why we need a jacuzzi after all since the day weather is so hot so jacuzzi is a definatelly not an option. However, the staff are so effective and friendly. They are helpful, especially when I asked them to rent a motorbike, they could prepared it less than 30 minutes. The location is ideal, only 3 minutes waking to the Karon Beach, and the 7-11 mini market is only next door. The hotel put some sign for us not to bring food and drinks from outside, but I broke it anyway and they never complained (they must saw pile of food package in the bin). The highlight of the hotel is the travel agent. I have surveyed the other tour agents, they can give us the cheapest rate, but then we can get golden seat at Phuket fantasea and VIP room on the cruise ship to phi-phi island (we only paid standard rate). Internet connection is available but you have to pay 50 baht for an hour (wifi connection but they provide a PC for free).

  • Stayed May 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8117, General Manager at Phuket Heritage Hotel, responded to this review, May 23, 2010
Warmest greeting from Phuket Heritage Hotel, The Sino-Portuguese style hotel.

We highly appreciate your comment posted on tripadvisor.com and we hope to welcome you to our hotel and have an enjoyable time again.

Kind regards,
The Management
Phuket Heritage Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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70 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Bangkok, Thailand
1 review
4 of 5 stars Reviewed May 17, 2010

My family selected to stay here. Phuket heritage hotel (Renovated) can full fill happy time in our weekend . the staff at the tourist information was very helpful and gave good advice for what to see when in town. The reception staff was efficient and spoke very good English. We arrived early at the hotel, and they kept the luggage while we could visit the town. The room was clean and well appointed with a marvellous view of sun and sea in Phuket (but no noise). We dined at one of the in-house restaurants where food and service was impeccable. I think, I will come back to stay here if we visit Phuket again in soon.

  • Stayed April 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8117, General Manager at Phuket Heritage Hotel, responded to this review, May 18, 2010
Warmest greeting from Phuket Heritage Hotel, The Sino-Portuguese style hotel.

We highly appreciate your comment posted on tripadvisor.com and we hope to welcome you to our hotel and have an enjoyable time again.

Kind regards,
The Management
Phuket Heritage Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
visakhapatnam
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 17, 2010

Location is not much beautiful but it's private not much crowd people so it's good for relax with private time. it's closed to beach 2-3 minutes walk time. It's safe for Tsunami if bad luck might come. Staffs treat us like family member and food it's great. At that time, they were doing R&D for new menu food, this means they care for customer.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8117, General Manager at Phuket Heritage Hotel, responded to this review, May 18, 2010
Warmest greeting from Phuket Heritage Hotel, The Sino-Portuguese style hotel.

We highly appreciate your comment posted on tripadvisor.com and we hope to welcome you to our hotel and have an enjoyable time again.

Kind regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 17, 2010

I stayed for 4 nights. The hotel is situated near to hotel . Nice rooms with good aircon, Staff are freindly and good helping in nature. Rooms are clean and good. Good restaurant downstairs. Hotel provide you one day packages and also have bike rentals.Good Swimming pool on roof top. Nice place to stay . Night market and pubs are just behind the hotel. Beach is just 3 min walakable. Planning to go and stay one more time

  • Stayed March 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8117, General Manager at Phuket Heritage Hotel, responded to this review, May 18, 2010
Warmest greeting from Phuket Heritage Hotel, The Sino-Portuguese style hotel.

We highly appreciate your comment posted on tripadvisor.com and we hope to welcome you to our hotel and have an enjoyable time again.

Kind regards,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
saarland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 15, 2010

good staff and helpfull, good location and learn more phuket culture from Phuket Heritage Hotel.

  • Stayed May 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8117, Manager at Phuket Heritage Hotel, responded to this review, May 18, 2010
Warmest greeting from Phuket Heritage Hotel, The Sino-Portuguese style hotel.

We highly appreciate your comment posted on tripadvisor.com and we hope to welcome you to our hotel and have an enjoyable time again.

Kind regards,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staffordshire
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
Reviews in 31 cities Reviews in 31 cities
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed December 16, 2009

Well that's what their web site says!

Shabby, unloved and uncared for would be more meaningful. rooms really need an urgentfacelift.

It's situated right on the main road so traffic fumes are free with breakfast.

Rooms at the front are very noisy, I insisted on an immediate room change as the first room stank.

Some of the staff are excellent others rude and incompetent. As a base it is just about acceptable but there are far better choices.

  • Stayed December 2009, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phuket Heritage Hotel

Address: 558 / 6 Patak Road, Karon, Phuket Town, Phuket 83100, Thailand
Location: Thailand > Phuket > Phuket Town > Karon
Amenities:
Bar / Lounge Beach Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#24 On the Beach Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Phuket Heritage Hotel 3*
Number of rooms: 66
Official Description (provided by the hotel):
Enjoy the rolling waves and golden sands of Karon Beach while you stay at the Phuket Heritage Hotel. With its Chinese and Portuguese influenced architecture, the resort offers comfortable accommodation at an affordable price.If you are looking for shopping and nightlife options, the hotels location makes traveling around easy, as it is only 5 minutes away from Patong Beach.There are a total of 65 rooms. The rooms are available with next types:- Superior- Deluxe- Spa DeluxeEvery room with cable TV and satellite Russian TV, IDD Telephone, Bathtub and shower with hot and cold water, Bathroom amenities, hair dryer, refrigerator with mini bar, air conditioning system, coffee table and chairs. For SPA Deluxe Rooms also LCD TV, DVD Player, Large bathtub, Digital safe box, Coffee and tea facilities, Bathrobe and Sleepers.Service and Facilities:- 24-hour reception- Russian guest service representative- Outdoor swimming pool and Jacuzzi- Digital safe box in room- Safe deposit box at Reception (free of charge)- Iron and iron Board (free of charge)- Baggage check (free of charge)- Wireless Internet Service (free of charge at lobby area)- Internet Corner- Room service- Laundry service- Pool table- Thai traditional massage and SPA- Car/Motorbike rental- Transfer service- Tour desk- Currency Exchange- Meeting roomDinning:- Baron Restaurant Karon serving International food, Russian food by Russian chef, Italian food, Thai food and Fresh Seafood- The Loft - pool bar - Cafe-ine - coffee corner- Breakfast is served daily from 07.00 am to 10.00 am at Baron Restaurant ... more   less 
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Also Known As:
Phuket Heritage Hotel Karon

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