After looking at the glossy pics and reading some reviews our eagerly awaited visit to Phuket and the Phuket Heritage arrived.
Our booking was for 12 nights in an " Executive Suite"
First impressions were not good, small feature less reception, with a poorly lit internet corner. It was all down hill from there !!
Before I continue I will tell you the good bits, Grace the beautiful Thai lady on reception, smiling helpfull and obviously inundated with complaints. MMMMMMM ????????? thats it one good point !
We booked in and parted with payment via credit card, we were led to our " executive suite". Up two flights of stairs( NO LIFTS HERE )across a wooden bridge over a fish pond, down a flight of stairs and we are there. Executive my backside ! a bed(not against a wall no headboard) in the middle of the room, a shower, bath, toilet and sink. Sounds great ? its not ! The room was damp, musty, grubby and left a lot to be desired. Bath was huge plenty of room for two, three, possibly four. Major drawback is the water is barely warm, runs about as fast as a 45 stone one legged man, by the time the water reaches the far side of the bath its cold !! Bath is a waste of space !! Toilet is hidden in an alcove behind the shower, need a wee ? someone in the shower? tough your gonna get wet !!. Shower base is two paving slabs on a selection of pebbles. Breeding ground for mozzy's . Want to wash your hands after using the loo? come out of the alcove walk around the room to the bed and behind there you will find the sink !!
After 30 minutes and the look on my wifes face , coupled with the 3 bites she had already received it was time for a room change, Grace agreed without any problem and we moved. Sadly it was exactly the same with the exception of two windows that did not open!.
After roughly an hour our decision was to move, not rooms but Hotels, after a phone call it was agreed that I would haved to pay for a night and would be refunded the remainder(not sure it that has happened will check tomorrow). We found an internet cafe and booked into the Andamann Beach suites , now thats what you call executive !
We stayed one night at the Heritage, I spent the night fighting to keep my pillows on the bed, and stopping myself getting strangled by the mozzy net, my wife just fought the mozzy's Final score Mozzy's won 7-0 .
Book into another hotel !
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.