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“Excellent hotel, great family pool, good choice of local restaurants” 5 of 5 stars
Review of Indigo Pearl

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Indigo Pearl
5.0 of 5 Resort   |   Nai Yang Beach & National Park, Nai Yang, Phuket 83110, Thailand   |  
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Ranked #1 of 5 Hotels in Nai Yang
Certificate of Excellence 2014
Altrincham, Cheshire
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Excellent hotel, great family pool, good choice of local restaurants”
5 of 5 stars Reviewed yesterday NEW

We have just returned from a week in a D-Buk suite with our 2 young sons. We had a great time - staff very helpful, rooms cleaned very regularly! Good food options at sensible prices. Lots of quiet bars and restaurants right outside the hotel grounds on the beach. Kids pool is great. 5-10 min drive to the airport. This is in a quiet part of Phuket which will suit many just fine. Loads of room to spread out on the sheltered, shallow beach.

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IPTeam, Manager at Indigo Pearl, responded to this review, today
Dear hoodontherun,

Warm greetings from the Indigo Pearl Phuket Team.

Thank you very much for your recent stay with us and for taking the time to write a review about our resort.

I am very pleased to read that you had a great time with us and your kind comments have been forwarded to all team members as an extra encouragement.

Thank you again for your stay and we look forward to see you again soon.

Warm regards
The Indigo Pearl Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,623 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (451)
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English first
Liverpool, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This is our second visit to Indigo Pearl. Our first trip was a few years back where we were pleasantly surprised to be sharing the poolside with Miss France contestants during their bikini photo shoots but that's another story altogether.

We chose to return to as a surprise gift to celebrate our parents Golden Wedding Anniversary. Amongst other hotels available, this is the best option for me for its close a proximity to the airport, a quiet location, and a beautiful beautifully designed hotel with extreme attention to details and excellent service.

We were picked up at the airport by Indigo Pearls complimentary airport transfers, provided with refreshing towels and water for the short journey to the hotel. At check in, we were provided with a complimentary concoction of blackcurrant coconut water in a cute lab flask while we waited for all these paperworks to be completed. Our hotel rooms were as beautiful as we remembered and no signs of wear and tear even though it has been a few years since our last visit.

We like how the amenities are in little ceramic pots and the bed is the best bed I have ever slept in, it's like floating on clouds.

Breakfast was excellent as always, I even spotted gluten free bread which was a bonus for me.

As the hotel had been made aware that the stay was to celebrate a golden wedding anniversary, our parents returned to their room after Turn down to discover their bed beautifully decorated with flowers and a bottle of bubbly on ice, that is such a nice touch, thank you very much Indigo Pearl.

Other nice little touches include complimentary ice lollies at the poolside, complimentary massage taster by Coqoon spa at the poolside also which even converted a sceptical old folk who don't like to be touched.

We ate at Black Ginger one night, again I would suggest you do that also as a treat to yourself, it was an excellent experience in every sense of the word.

That evening, we arrived back to in house dining staff arriving with 2 little exquisite heart shape chocolate torte for the old folks.

They really couldn't have been more spoilt, and well treated. We sincerely would like to thank every single one of the staff at Indigo Pearl for such a wonderful stay, and wish you continuous success.

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IPTeam, Manager at Indigo Pearl, responded to this review, yesterday
Dear MWM727,

Warm greetings from all of us here at the Indigo Pearl Phuket.

Thank you very much for your recent stay with us and for sharing your experience with other readers.

I am very pleased to hear that our team arranged the perfect anniversary and vacation for you and your parents.

Your comments are a great encouragement for all team members and it is an assurance that we are on the right path in trying to impress each and every guest.

We would be very happy to welcome you back in the future and wish you all the best.

Warm regards
The Indigo Pearl Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
1 review
2 of 5 stars Reviewed 2 days ago NEW

Our Indian wedding was cancelled by hotel management after paying and signing the contract. The food was really not as per Indian guests and surprisingly neither was the international food. The only saving grace was the Thai food, which could have saved the situation. Bugs and ants are forever crawling Tin mine (breakfast ) venue tables and the service staff is extremely inattentive and busy gossiping. What is shocking that when all concerns were bought to notice of the senior management, including the hotel GM, he cancelled our wedding!!! The reason given was that they could not meet our expectations!!
We spent so much money coming down to visit Indigo from USA and India only to have such a shocking experience. Not to forget that we are still looking for a new property because all our guests have booked flights and we have printed invites also. A total disaster and a shame for a wedding planner to have recommended them. The couple and their families have gone through hell because Indigo management refused to be responsible for their shortcomings. Will NEVER recommend this property to anyone again.

Room Tip: Rooms are nice but the other things are equally important and that unfortunately is a blunder with I...
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  • Stayed March 2015, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed in a D-buk suite and the room was great and spacious and clean. The beds were good. Walk-in closet good but could have used more drawer space. The resort itself was really well designed with interesting restaurants, but many people choosing to eat local on the beach leaving the resort a bit empty at night. The pool areas were great - as we are a family we only used the main pool. Pool bar menu a bit boring after 10 days... and pool side service a bit lazy :( .. The main drawback was that from the pool there was no view over the ocean and from the rooms on ground floor only small space to sit outside and not so inviting.

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IPTeam, Manager at Indigo Pearl, responded to this review, 3 days ago
Dear Mette,

Warm greetings from all of us at the Indigo Pearl Phuket.

Thank you very much for your recent stay with us and for giving us feedback regarding your stay.

I am very pleased to read that you had overall a great time and thank you for letting us know your experience around the pool, we will certainly look into this matter.

All team members look forward to welcome you again the future.

Warm regards
The Indigo Pearl Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crowthorne, England, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed there in February as part of a trip to Thailand to attend some friends wedding. This was our first stop after arriving from the UK and a beautiful place to start our trip. Not traditional Thai in design but playing on the mining heritage of the region, the resort was well designed with great service and fantastic rooms. Leaving the resort by the back entrance brought you to the beach and the small cluster of local stores and restaurants. We had some of the best Thai food at these eating places on the whole of our trip. This is not a resort for a party atmosphere but is great for families and couples wanting a relaxing time with minimal travel after landing at the airport.

  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IPTeam, Manager at Indigo Pearl, responded to this review, 1 week ago
Dear Mike,

Warm greetings from the Indigo Pearl Phuket Team.

Thank you very much for your stay with us last month and for taking the time to write a feedback on tripadvisor.

We are very glad to read that you had a great time during your friends wedding, all team members look forward to welcome you back in the future.

Warm regards
The Indigo Pearl Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Indigo Pearl greeted us with friendly and helpful staff after quickly transferring us from the airport to the hotel; the check in and out process went seamlessly as we drank the exotic juice we were greeted with. The continental breakfast had an expansive number of options, although it was difficult to get the attention of the women serving coffee (it took a solid half hour to get coffee). The room was gorgeous and clean (the bathroom was particularly noteworthy), and we really enjoyed the adults' only pool. Although we only had one night at this resort, we thoroughly enjoyed our morning exploring the ground and wish we had extended our stay another night. Bonus: they gave us a complimentary and extremely useful beach bag.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IPTeam, Manager at Indigo Pearl, responded to this review, 5 days ago
Dear Christine,

Warm greetings from the Indigo Pearl Team.

Thank you very much for your stay with us and for sharing your experience with other readers.

We are very pleased to read that you had a great time with us and thank you for pointing out the improvewment that need to be done regarding the coffee service.

Thank you again for your feedback and we look forward to welcome you back in the future.

Warm regards
The Indigo Pearl Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

First time in Indigo Pearl and planning to return again. Beautiful resort, fantastic rooms and excellent service. Only 2 minutes from the beach and don't have to walk more than five minutes to get anywhere you need to go to relax. One of my favourite hotels/resorts I have been to anywhere!!! Only 10 minutes from the airport and away from busy traffic and nightlife.

Room Tip: Ask for a pool view.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IPTeam, Manager at Indigo Pearl, responded to this review, 1 week ago
Dear Womble,

Warm greetings from the team at the Indigo Pearl Phuket.

Thank you very much for your stay with us and for sharing your experience with other readers on tripadvisor.

We are very pleased to read that you had a great time with us and we would be very glad to welcome more guests from the Middle East.

I have passed on your kind comments to all team members and I thank you very much for the extra boost of motivation.

We look forward to welcome you back soon.

Warm regards
The Indigo Pearl Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Indigo Pearl

Address: Nai Yang Beach & National Park, Nai Yang, Phuket 83110, Thailand
Location: Thailand > Phuket > Nai Yang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Nai Yang
#1 Top resorts Hotel in Nai Yang
#1 Luxury Hotel in Nai Yang
#1 Spa Hotel in Nai Yang
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Indigo Pearl 5*
Number of rooms: 177
Official Description (provided by the hotel):
Style and distinction - Historic detail fuses with chic industrial elegance. A 5 Star Luxury Design Resort touching Nai Yang Beach, Phuket. The Indigo Pearl resort experience is an encounter with Phuket's collective imagination - a gathering of intriguing details, re-envisioned through imaginative design. Architecture inspired by Phuket's tin mining past. The hotel decor evokes a Thai factory of a century ago. A landscape overflowing with surprises: the postmodern transformation of a mature plantation, spiced with modern sculpture and found industrial art. Luxury, comfort and service surpasses expectations. ... more   less 
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Also Known As:
Indigo Pearl Nai Yang
Indigo Pearl Phuket/Nai Yang

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