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“Perfection!” 5 of 5 stars
Review of Indigo Pearl

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Indigo Pearl
5.0 of 5 Resort   |   Nai Yang Beach & National PA, Phuket, 83110, Nai Yang, Phuket 83110, Thailand   |  
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Ranked #1 of 5 hotels in Nai Yang
England
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Perfection!”
5 of 5 stars Reviewed January 13, 2009

The Indigo Pearl is a little piece of paradise in Phuket. We stayed there for 10 nights on our honeymoon and it was simply perfect.

There are so many lovely little touches such as the free welcome drink and cold towels by the pool but possibly the most impressive thing was the hotel staff. They are extremely pleasant and very happy to assist you with anything you need, we found going to the reception desk a very positive experience. The whole resort is spread out with little paths leading to different area and you never felt like you were in a hotel at all. We hardly ever saw anyone whilst wandering around.

We had a Kelly room booked but we were upgraded to a Plantation villa which we loved plus they also brought us a bottle of champagne and chocolate cakes as we were honeymooners. The room was lovely with a little garden area that contained 2 sunbeds and an outdoor bath tub which we used one night. As with other reviews I have to agree that there is a shortage of storage space - 1 hanging rail and 2 small drawers. However we managed and it was a small issue, not something I would even thing of complaining about. The rooms can be a little dim but there is plenty of lighting and we didn't have any issues. The bathroom at the back of the room is overlooked but there is so much shrubbery around that this did concern me at all.

There were three pools and two were adult only which we very much liked. The swim up bar is very good too! There was an abundance of sun lougers, clean towels and a few day beds as well. The bar person brings round chilled glasses of water and bowls of fruit when you arrive.

We ate at the Black Ginger restaurant twice and it was fanastic, highly recommended. The menu is lovely and the food was so good that I came away feeling extremely full each time! The prices are expensive by Thai standards but fairly cheap compared to the UK. We also went to the Rivet Bar & Grill twice for steaks which were excellent. There was a guy working in that restaurant called Pom and he was great, very attentive and keen to get to know the guests. The breakfast served at the Tin Mine restaurant each morning was very very good, huge range of food on offer. I tried it all but my favourite thing was the fried rice!

Some of the best food we had though was at a little restaurant down by the beach. Turn left at the road by the beach and then walk about 200-300 yeards to Ocotopus. It doesn't look much from the outside and the menu is very basic looking but the food is just divine. We ate there times and strongly recommend the chili fish. The prices are very good as well, exactly what you would expect to pay for a meal in Thailand.

Unfortuantely it did rain quite a bit while we were there but we always found things to do. We had massages at the hotel spa but the massage place near the beach is far far cheaper and just as good. We hired DVDs from the library at reception, a must when it's pouring with rain outside! We used the computers at reception to e-mail home.

Just outside the main gate was a moped hire shop and we hired a little scooter for 3 days which I would recommend, we saw the whole of Phuket. The traffic is not that bad and I never felt worried. The road signs sometimes leave a little to be desired and you have to watch out for some nutters on bikes! We wnet to Patong which we didn't like at all and I'm glad we didn't stay anywhere near there. It's very busy and full of stalls, McDonalds and lots of burnt English tourists! We went to Phuket town which was quite interesting but mainly I would advise just follwong the costal roads and stopping whenever you see an amazing view.

We did a trip to James Bond island which was good fun but a long day out. We didn't do any other excusions as the resort is so nice we were happy to spend time there.

The beach club is nothing to see really, we didn't bother with it. We went to the beach by the hotel once there but used our scooter to go to other beaches on the island instead.

I almost didn't want to write a rave review because I'd like to keep this hotel a secret. I loved every minute there and I will definitely be returning one day.

  • Liked — Very very comfortable bed!
  • Disliked — Very little storage space for clothes and suitcases
  • Stayed June 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington, DC
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2009

I have stayed at many hotels and this is one of the most beautiful and most interestingly designed -- every square inch is unique (although there is a liberal use of concrete) -- it is really cool. My wife and I arrived here after taking an unexpected detour through U-Tapao/Dirty Pattaya due to the protests. This hotel was an amazing experience. After only a ten minute drive from the airport, we arrived at the hotel and were warmly greeted. They even upgraded us to a stunning suite -- nicer than rooms that I have stayed at for $800. Breakfast was the best of any place that we stayed in SE Asia. Service was excellent. The little beach town also had a great vibe and you can eat at any of the seafood places right on the beach. It is definitely way more chill than Patong. After our first night, my wife made me add nights to our stay at Indigo Pearl. My only major complaint was that the view on the beach itself was a little crowded by fishing boats but still nice. Also, the bounded Indigo Pearl area on the beach was a little small and cramped. We had a good time visiting a nearby beach that was more secluded -- we would probably spend more at the secluded beach if we came back. Also, I don't know if we would have been impressed if they hadn't upgraded us to such a sweet room.

  • Liked — Design
  • Disliked — Beach
  • Stayed December 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Scotland
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 8, 2009

This is a fantastic hotel. We stayed for 8 nights in a Pool Villa room. The room was large enough with a good bathroom. Outside we had a day bed, bath and a small pool. We actually only used the pool once as it was freezing and I thought it could have been cleaned each day but you had to request it. Its a stunning resort, but in the middle of nowhere, which is either good or bad depending on what you are looking for. Read the other reviews for a comprehensive list of the small places outside, they look filthy but they can give you a good meal at a fraction of the hotel. Plus good for alcofrol! Although avoid a bar about six or seven down from the right of the exit onto the beach, they place strip jenga.

  • Liked — Our room
  • Disliked — Lack of nightlife
  • Stayed December 2008, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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London
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 7, 2009

The Indigo Pearl is a fine large international hotel, but it lacks local authenticity and whatever you do, don't book the Kelly Rooms. Big mistake, and one we made.
The rooms themselves are perfectly fine, but they are also concrete boxes with a truly horrible terrace that affords no light, no view (our first room overlooked a giant "Toyota" branded marquee, and the second large whirring air conitioning units) and no privacy at all.

Occupancy at the hotel was low, and we asked to pay to upgrade. For a very reasonable fee, we were moved to an excellent large room in the new part of the hotel - nice views over the pools, a large double bath on the terrace, a double sized bed/lounger also on the terrace and very nice facilities. Certainly we could not complain.

That said, the hotel could have been anywhere tropical and the prices higher than central London. As a result the restaurants were often lifeless and empty.

But don't despair! You can literally feel money pouring out of the hotel onto the beach (via a very short walk past the diving centre). Here are a range of good Traditional Thai restaurants where you pay a fraction of the hotel prices, and can sit bare foot with sand flowing through your toes on the beach. Much better than an air conditioned steak house!

And an enterprising Thai who opens a restaurant on the beach that offers the same high standards and range of foods as the hoel, but at half the prices, will make themselves a fortune.

Overall - we got what we paid for. But I'd rather have paid for something made of local woods and materials and overlooking a beach. But if you just want to relax in luxury, you won't be disappointed - unless you end up in one of the Kelly Rooms.
Nick Pisani and Wojtek Knutelski, London, UK.

  • Disliked — kelly quarters terraces
  • Stayed December 2008, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pasadena, CA
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed January 5, 2009

We booked a one night stay at the Indigo Pearl on Agoda.com. We arrived fairly early in the morning after taking the overnight bus from Bangkok. We were grateful that they were able to check us into a room prior to the usual check-in time, though I'm still not sure if we received an upgrade or a downgrade. We thought the property was gorgeous and really enjoyed the beach club. Unfortunately, service at the pool was a lot slower, and we did not receive the complimentary water & fruits that other guests were served. Also, we found most of the staff in general to be very indifferent toward us, which was a major disappointment after the exceptional service we received while staying in Bangkok. Also, we had to buy an prepaid internet card for our stay if we wanted to use our computer in our room. They did charge a small mark up for the card, which was fine, but the card only worked for about 1 hour of our 24 hour prepaid period. The rest of the time we were unable to get any signal from the wireless server. The best service we received was from the male manager at the front desk and the workers that drove the golf carts - none of the other workers could be bothered to help us.

  • Liked — beach club
  • Disliked — staff
  • Stayed November 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Yorkshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 5, 2009

We arrived at the Indigo Pearl on 29th November for an 8 night stay. We had previously stayed in Bangkok for 2 nights (narrowly avoiding the protests) and on Phi Phi for 4 nights and we were really looking forward to staying in one place for much longer and having the opportunity to relax and unwind. We were immediately struck by the awesome architecture and stunning surroundings. It was lovely to be greeted with a cold towel (with the familiar jasmine scent associated with the hotel) and a refreshing drink whilst checking in. My husband had emailed the hotel prior to our stay and notified them that it was our first wedding anniversary. Upon arriving back in our room on the first night of our stay, awaiting us was a bottle of sparkling wine and chocolate cake! All free and very nice! We had originally booked a Kelly Quarters room (which was lovely and would have been more than adequate for our needs), but we decided to treat ourselves and upgrade to a Pearl Room. Initially we had spoken to a member of staff on reception to enquire about upgrading and were given a ridiculous quote. We later contacted the member of staff whom my husband had previously emailed (I think she deals with customer relations) and she provided us with a far more reasonable quote (hence the upgrade) and took us to view both types of Pearl Room before chosing. The Pearl Room was absolutely stunning and the attention to detail was amazing. Huge balcony with an outdoor bath, fantastic walk in shower and great attention to detail. There was so much choice at breakfast and we were initially overwhelmed by the whole experience and the vastness of it all, but we soon got used to it! Plus breakfast at Indigo Pearl is ideal for people watching! We didn't eat any other meals at the Indigo Pearl, as we enjoyed visiting the different restaurants and beach shacks and sampling the food. We really liked Mama Mias and Octopus.The re-bar at Indigo Pearl is worth a visit, we went there a few times and thought it was lovely (if a little too quiet and empty on occasions). We visited Patong for a shopping and souvenir trip. We were originally going to stay there and I have have got to say I am really glad we chose Nai Yang! We had refrained from buying too much in Bangkok as we thought we'd pick the same stuff up in Patong, however we were quite disappointed with the shops in Patong. We had initially avoided the shopping centre (reasoning that you can visit shopping centres back home and once you've seen one ...), however, we ended up nipping in. If you are looking for nice souvenirs (non tacky traditional crafts etc) I would recommend a visit to the ground floor where there are loads of stalls and shops and you can barter. We didn't spend much time on the beach (which is unusual for us), instead chosing the adult only pool at the hotel, which we loved. The beach and sea appeared pretty dirty with lots of rubbish, but the Indigo Pearl does have it's own section on the beach with nice loungers and a bar. We struggled to get a lounger though. Anyway... all in all we had a really enjoyable stay at the Indigo Pearl. When considering booking, like a number of people it appears, we did have reservations about the hotel being in an isolated position, but for us the position and set up was perfect. It was very relaxing (when we weren't spending time threating about how we were going to get back home with the protests) and just what we needed. We did not at any time feel trapped in a suffocating "resort" being forced to eat and drink at the hotel's restaurants each night (Phi Phi Island Village springs to mind!). What is nice is that you can stay somewhere with a luxurious feel and eat and drink there each night if you so wish, but you also have the option to go elsewhere and eat, drink and have massages at more reasonable prices. Overall, we would definitely recommend the Indigo Pearl and now the time has come to head back to work after the Christmas and New Year break we certainly wish we were back there!

  • Liked — Unique, stylish and luxurious
  • Disliked — Nothing
  • Stayed December 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
49 reviews 49 reviews
44 hotel reviews
Reviews in 42 cities Reviews in 42 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 4, 2009

Award-winning industrial design, which we saw featured in a Travel and Leisure book just yesterday. It may be too modern for everyone's liking but is definitely memorable. We stayed in the Kelly Quarters (which were very nice) and heard great things about the private villas. The breakfast buffet is phenomenal as others have said in their reviews. The hotel's three pools are also beautiful. A few points to note: 1) Beach. The beach is pretty and quiet but the hotel's beach club is not in the best location. Local fishing boats are moored direcly in front of the area, which makes it less than ideal for swimming. 2) Hotel location. Indigo Pearl is located on an isolated beach near the airport and it both time consuming and costly to visit other Phuket beaches like Surin (40 minutes by taxi) or Kata (1 hour). 3) High season. This caused a lack of deck chairs by the pools and at the beach club and also made it hard to get a reservation at Black Ginger (the hotel's excellent Thai restaurant.) However, when we pointed this out to the hotel's management, they responded immediately to rectify these concerns.

  • Liked — Breakfast buffet
  • Disliked — Location
  • Stayed December 2008, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Indigo Pearl

Address: Nai Yang Beach & National PA, Phuket, 83110, Nai Yang, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Nai Yang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Nai Yang
#1 Top resorts Hotel in Nai Yang
#1 Spa Hotel in Nai Yang
#1 Luxury Hotel in Nai Yang
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Indigo Pearl 5*
Official Description (provided by the hotel):
Style and distinction - Historic detail fuses with chic industrial elegance. A 5 Star Luxury Design Resort touching Nai Yang Beach, Phuket. The Indigo Pearl resort experience is an encounter with Phuket's collective imagination - a gathering of intriguing details, re-envisioned through imaginative design. Architecture inspired by Phuket's tin mining past. The hotel decor evokes a Thai factory of a century ago. A landscape overflowing with surprises: the postmodern transformation of a mature plantation, spiced with modern sculpture and found industrial art. Luxury, comfort and service surpasses expectations. ... more   less 
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Also Known As:
Indigo Pearl Nai Yang
Indigo Pearl Phuket/Nai Yang

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