We stayed at Indigo Pearl Resort for the 5th time since 2010. Staff and Service is still absolutely unbeatable. All of them really make you welcome and try to fulfill all needs and wishes. But we had to notice some deterioration in the facilities:
There is an urgent need for upgrading the beach Club: sand is dirty with food leftovers, cigarette butts, filthy, sticky sun chair cushions - even dog excrements. The sun chairs are old and almost all of them are broken and very dirty. We also felt that the beach Club wasn't ready early enough. Arriving usually at 10am, nothing was ready and the beach staff was not too keen having guests "so early"...
The Resort has 3 pools: 2 for adults only (above 14 years, resp. 18 years) and 1 for families. We had to stay at the family pool with our 6 year old daughter. What was annoying though were groups of young adults sitting in the pool for hours drinking and drinking (alcohol, of course).... More than once our daughter wasn't able or comfortable playing and swimming in the pool around those groups of (drunk) people. Also, same issue with the sun chairs: broken and dirty.
Aircon in the rooms is extremly noisy. I could not sleep without earplugs... I haven't remembered it being so loud. Every early evening, there was an almost overpowering bad smell rising up from the canalisation system... It went away after a while, but still it is not exactly what you need, sitting comfortably on your balcony...
During our stay, we visited friends at "The Surin" Hotel. The beach was pristine, everthing extremely well maintained and clean. Although we have always been a huge fan of Indigo Pearl (and sent many friends and family to the Resort over the last couple of years), we probably won't be back and choose "The Surin" for our next trip to Phuket.
- Official Description (provided by the hotel):
- Style and distinction - Historic detail fuses with chic industrial elegance. A 5 Star Luxury Design Resort touching Nai Yang Beach, Phuket. The Indigo Pearl resort experience is an encounter with Phuket's collective imagination - a gathering of intriguing details, re-envisioned through imaginative design. Architecture inspired by Phuket's tin mining past. The hotel decor evokes a Thai factory of a century ago. A landscape overflowing with surprises: the postmodern transformation of a mature plantation, spiced with modern sculpture and found industrial art. Luxury, comfort and service surpasses expectations. ... more less
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- Also Known As:
- Indigo Pearl Nai Yang
- Indigo Pearl Phuket/Nai Yang