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“Beautiful Resort.” 5 of 5 stars
Review of Indigo Pearl

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Indigo Pearl
5.0 of 5 Resort   |   Nai Yang Beach & National PA, Phuket, 83110, Nai Yang, Phuket 83110, Thailand   |  
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Ranked #1 of 5 hotels in Nai Yang
Perth, Australia
1 review
“Beautiful Resort.”
5 of 5 stars Reviewed November 12, 2013

We stayed at Indigo Pearl in August. We just could nt fault it. The location is amazing, out of the hustle bustle of Patong. It is situated very close to the beach and we ate at the beach restaurants every night. The breakfast at the resort was nothing short of fantastic. The choice was endless.
We stayed in the pool pavilion room which was just beautiful. The fence is very low so not very private, staff walk by from time to time and can see right into the room. The plunge pool was lovely too but again not private due to low wall. The property is so beautiful and very well kept. The gardens are beautiful.
The resort is kind of modelled on the tin mine history of the area so there are some interesting sculptures, my husband having been a fitter and turner just loved the tin sculptures and furnishings and was very impressed with the design of the resort.
The staff were lovely and we thank them all for making our stay so pleasant.
On arriving at Indigo we were greeted by Elie, he was just so nice and welcoming and we chatted with him regularly when we popped by reception.

We would definitely recommend Indigo Pearl as a holiday destination, we would love to return there ourselves .

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (383)
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Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 11, 2013

We got an upgrade as lightning had struck the section of the hotel, where we should have stayed, .... and IT WAS A SUPER UPGRADE....To a Villa! The manager gave us a choice to either go to another 5 Star Hotel, or if it would suite us, they would put us in a Villa. I am so glad, we all wanted to stay at INDIGO PEARL. We were not disappointed, beautiful pool at the Villa, bedrooms large, the separate lounge, sauna, all well appointed. If I could be back next year we would be, we can all recommend this hotel. Breakfast a large buffet, nicely presented, and very good quality of food. We had dinner at our room the first night, and the best "Red Curry" we have had. Many thanks to the manager and staff, for treating us so well.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecOffice, Management at Indigo Pearl, responded to this review, November 20, 2013
Dear Sylvia,

Thank you for your review and pleased to read you enjoyed the stay in the Villa. It is our most premium villa and of course like all our suites and villas, we try our best to deliver the best service. We look forward to welcoming you back. Kind Regards, Indigo Pearl team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macau, China
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 11, 2013

This is our third time at Indigo Pearl and it's fabulous and continues to deliver a wonderful holiday for our family of four (kids 6 & 4). We've travelled extensively and this is the only hotel in the world we've returned to again, and again. It is a boutique hotel offering all the qualities a larger hotel chain can provide, but better as it's intimate and truly unique. The architecture, interior design and landscaping is exceptional with the mining theme linking the hotel to the tradition of the island. Service and food and beverage is five star. Gym great. Spa is complete bliss and worth at least 3 trips in a 7 day stay. Kids club and play area needs enhancing but maybe that was because it rained for the entire trip this time (otherwise we would have been outdoors more).

We stay in a D-Buk suite which provides ample room for our family, us in our king bed, and the kids sharing the four poster day-bed.

The arrival at Black Ginger fine dining Thai Restaurant is out of a James Bond movie, the entry almost outdoes the food and ambience. Worth a visit.

Nearby beach offers great food, bars, massages and cheap local alternatives. Mr Kobi's was our favourite.

Room Tip: D-Buk suite was great for our family of four (kids 6 & 4). We had the king bed and the kids shar...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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World
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 11, 2013

We spent two really pleasurable weeks in this resort. Although the overall experience was extremely positive, there were couple of issues that still need improvment.

Don't expect that smooth, overly polite and formal customer service, that you normally get in 5 star resorts, here. What you can expect is lot of smiles, very friendly people that try to do their best, but sometimes a bit clumsy service.

We arrived 1 PM and some waiting before we got the room was expected. We were told that it will take 1 hour to get the room. After 1,5 hours nothing had happened and we asked when the room is going to be ready. They said that it will be ready in 10 minutes. After that it still took almost half an hour to get the room. We would've been happier if they would've told us in the first place that it will take 2 hours to get the room...then we didn't get the luggage delivered in our room and had to wait for those for one more hour. So not very good first impression of the resort.

The other issue on the negative side was our room. We had D-bunk suite on the ground floor and the ceiling was quite low, furnitures a bit outdated and terrace was really disapointing. There were two terraces, the other one was empty, and the other had a table and 4 chairs which were not nice and inviting at all. They should do something with those terraces, with a little effort those could be nice and comfortable. After spending more time in our room we started to like it (but not the terraces) and it was eventually comfortable enough, but still could be better.

Unfortunately the spa was not worth the high prices. It was just ok, nothing special and with those prices you really expect something special.

Black Ginger was magical experience, but food just ok. Still worth a visit in my opinion.

Then the positive side. Resort itself is really beautiful, stylish, quiet oasis. It's a big resort, but it doesn't feel crowded at all. All the pool areas are nice and calm. This is very child friendly resort, but still perfect for couples as well. Breakfast was very good. Kids club amazing! Ladies there were really good with kids and it was always pleasure to go there with our little one. Gym facilities the best I've ever seen in a resort like this. Also many complimentary activities. Beach club very good.

Location is also perfect as there are lot of small, really good and cheap restaurants on the beach near the resort (Octopus & Phen's were our favourites). Also lot of small and reasonably priced spas there.

All in all, we really enjoyed our stay in Indigo Pearl and would recommend the resort for a relaxing holiday in beautiful surroundings with friendly service.

Stayed November 2013
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BRISBANE, AUSTRALIA
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 10, 2013

Our second stay here did not disappoint. Arrival after midnight was smooth and we were taken to our room swiftly by golf cart and shown where everything was. It was wonderful to sleep in that comfortable bed again. We stayed here the same time last year and from that stay knew we wanted to return. This time we were here for 9 nights and just loved every day. The resort was pretty full but you never saw there were a lot of people there. We had a problem with unruly neighbours one night and so we were able to change rooms the next morning with no fuss. We stayed in a Pear Suite and it was great. Lovely outlook to the adult pool. We got talking to a couple staying in a suite on the ground level with an outdoor patio and pool and they said they were not worth the price as the pool was too cold to use and the had no outlook. They will return also but will stay in a Pearl Suite. Breakfast was amazing every day with everything you could possibly want. The service was swift and coffee was on offer all through the sitting. We could not fault what was on offer and the staff reset tables quickly to make sure you did not have to wait. Food from the beach cafe was also swift and of a great standard. Staff provided cold water and little snacks during the day. We had dinner in Black Ginger for my birthday. What a magical experience. You arrive
at the entrance and you board a barge and are pulled across a lake to the restaurant. It easy beautiful. The decor is very beautiful and the staff and food were just great. My only negative is we ordered too much food that we just could not eat. It was delicious. After our meal we sat outside at the bar for an after dinner drink and the staff came out singing Happy Birthday with a cake for me. A very special experience that I will remember. Nai Yang is a very quiet part of Phuket but had everything to make our holiday great. I had a massage at a local shop near the hotel every day. I was lucky to have the same girl each time and she was great. We then walked along the beachfront and had a cocktail or two before dinner at a beachside cafe. Our 2 favourites were Octopus and Baan Ra Tree. We alternated between the two each night. The food was fresh delicious and cheap. We took the hotel shuttle into the Central Shopping Centre one day and we took a local taxi into the weekend Night Markets where our driver waited for us to return us to the hotel. It is about 45mins in each direction but worth the visit. Check out was simple and we were taken to the airport by the shuttle. It is always interesting to see how a second stay is but we were pleasantly surprised and we will return next year. Thank you Indigo Pearl for a relaxing holiday. I read some other reviews during our stay and could not believe we were staying in the same place at the same time!

Room Tip: Chose an upper level Pearl Suite as they are close to the adult only pool and beach.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 8, 2013

We arrived late at the hotel and were blown away by the modern and stylish interior of the reception. The lighting in the hotel is also on another level. We were however informed that due to a lightening strike, the rooms we booked were not available. We were given a choice to move to another resort or receive an upgrade to the Pool Villa. Naturally we chose the upgrade and what an upgrade it was!!! We had our own private pool, spacious lounge, huge bath rooms, open planned bed room, sauna, steam room, massage room, kitchen, it was more than we could have asked for!!

The breakfast was to die for and the in-house dinning (room service) was also a delicious treat. Both their western as well as local food was fantastic.

One thing that must be said though, is that it is quite a way out of Phuket. We were under the impression that it would take roughly 40 minutes to get to Phuket Town. However, due to heavy traffic congestion the trip to Phuket always took around an hour and a half. Also, if you are interested in other activities such as diving, fishing, etc. you need to be prepared to pay more as the resort is a little out of the way.

But if you love relaxing by the pool and the beach (the little beach area is quiet and relaxing) and are not really interested in traveling around during the day then this is the ideal hotel for you. There are plenty of little restaurants and massage parlors around the beach front outside the hotel to keep you busy. Plus the hotel is so nice, you wouldn't want to leave anyway.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
108 reviews 108 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed November 7, 2013

I've been finding it quite difficult to review this hotel for some time, as normally I tend to only write short comments, however I feel the need to make an exception on this occasion.

Notwithstanding that, here is a short summary.

Was this one of the best hotels I have ever stayed at? YES
Was this boutique hotel innovative? YES
Did the hotel leave any stone unturned? NO
Was it good value? YES
Would I go back again? ABSOLUTELY YES!

So here we go then. Firstly on arrival we were greeted with a cocktail. On first impressions, the rooms look like barracks from the outside and probably won't appeal to the non-adventurous.

Secondly the all important 'ice bucket' test. The time taken from placing the room service order to delivery was approximately 1 minute. My bucket of ice was delivered by a very nice lady on a bicycle. Now, that IS service.

The room itself is spacious and is a designers dream. The shower area is spacious and there is a place to hide all your suitcases away from view during your stay. There are plenty of drawers and hanging space, the room has a regular sized safe and there is a radio/30 pin iPod dock in the bedroom.
There are also lots of plug/power points in the room and also supplied are international adapters. The room has a kettle and small fridge.

Our room had a plunge pool, an outdoor bath and a shaded area to relax in.

A short walk through the well kept grounds, takes you past the security gates and friendly guard and onto the beach where there is plenty of seating. The beach itself is actually outside the property and there are two access points, one of which closes around 7pm.

Lunch is available at the beach or you have the option to visit any of the reasonably priced restaurants along this stretch of sand.

For those who prefer to stay in the resort, there are two adult swimming pools, one of which is an infinity pool overlooking the gardens. The other has a jacuzzi and bar. There is a cafe restaurant by the kids pool and lunch service in also available at grown up pools

The reception has a helpful concierge and the stockroom (gift shop) has lots of goodies which are well worth buying and taking home as a reminder of your stay.

I have separately reviewed the Tin Mine, Black Ginger and Rivet Bar restaurants.

To summarize, a fabulous designer hotel, it's interesting, innovative, there is amazing attention to detail and the whole resort seems to have been designed by somebody who actually stays in hotels themselves.

Oh, I forgot to mention that there is free wifi and the hotel is only 10 minutes drive from the airport! (HKT)

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Indigo Pearl

Address: Nai Yang Beach & National PA, Phuket, 83110, Nai Yang, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Nai Yang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Nai Yang
#1 Spa Hotel in Nai Yang
#1 Top resorts Hotel in Nai Yang
#1 Luxury Hotel in Nai Yang
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Indigo Pearl 5*
Official Description (provided by the hotel):
Style and distinction - Historic detail fuses with chic industrial elegance. A 5 Star Luxury Design Resort touching Nai Yang Beach, Phuket. The Indigo Pearl resort experience is an encounter with Phuket's collective imagination - a gathering of intriguing details, re-envisioned through imaginative design. Architecture inspired by Phuket's tin mining past. The hotel decor evokes a Thai factory of a century ago. A landscape overflowing with surprises: the postmodern transformation of a mature plantation, spiced with modern sculpture and found industrial art. Luxury, comfort and service surpasses expectations. ... more   less 
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Also Known As:
Indigo Pearl Nai Yang
Indigo Pearl Phuket/Nai Yang

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