We spent two really pleasurable weeks in this resort. Although the overall experience was extremely positive, there were couple of issues that still need improvment.
Don't expect that smooth, overly polite and formal customer service, that you normally get in 5 star resorts, here. What you can expect is lot of smiles, very friendly people that try to do their best, but sometimes a bit clumsy service.
We arrived 1 PM and some waiting before we got the room was expected. We were told that it will take 1 hour to get the room. After 1,5 hours nothing had happened and we asked when the room is going to be ready. They said that it will be ready in 10 minutes. After that it still took almost half an hour to get the room. We would've been happier if they would've told us in the first place that it will take 2 hours to get the room...then we didn't get the luggage delivered in our room and had to wait for those for one more hour. So not very good first impression of the resort.
The other issue on the negative side was our room. We had D-bunk suite on the ground floor and the ceiling was quite low, furnitures a bit outdated and terrace was really disapointing. There were two terraces, the other one was empty, and the other had a table and 4 chairs which were not nice and inviting at all. They should do something with those terraces, with a little effort those could be nice and comfortable. After spending more time in our room we started to like it (but not the terraces) and it was eventually comfortable enough, but still could be better.
Unfortunately the spa was not worth the high prices. It was just ok, nothing special and with those prices you really expect something special.
Black Ginger was magical experience, but food just ok. Still worth a visit in my opinion.
Then the positive side. Resort itself is really beautiful, stylish, quiet oasis. It's a big resort, but it doesn't feel crowded at all. All the pool areas are nice and calm. This is very child friendly resort, but still perfect for couples as well. Breakfast was very good. Kids club amazing! Ladies there were really good with kids and it was always pleasure to go there with our little one. Gym facilities the best I've ever seen in a resort like this. Also many complimentary activities. Beach club very good.
Location is also perfect as there are lot of small, really good and cheap restaurants on the beach near the resort (Octopus & Phen's were our favourites). Also lot of small and reasonably priced spas there.
All in all, we really enjoyed our stay in Indigo Pearl and would recommend the resort for a relaxing holiday in beautiful surroundings with friendly service.
- Also Known As:
- Indigo Pearl Nai Yang
- Indigo Pearl Hotel
- Indigo Pearl Phuket
- Indigo Pearl Phuket/Nai Yang
- Official Description (provided by the hotel):
- Style and distinction - Historic detail fuses with chic industrial elegance. A 5 Star Luxury Design Resort touching Nai Yang Beach, Phuket. The Indigo Pearl resort experience is an encounter with Phuket's collective imagination - a gathering of intriguing details, re-envisioned through imaginative design. Architecture inspired by Phuket's tin mining past. The hotel decor evokes a Thai factory of a century ago. A landscape overflowing with surprises: the postmodern transformation of a mature plantation, spiced with modern sculpture and found industrial art. Luxury, comfort and service surpasses expectations. ... more less
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