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“stylish resort, relaxing location” 5 of 5 stars
Review of Indigo Pearl

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Indigo Pearl
5.0 of 5 Resort   |   Nai Yang Beach & National Park, Phuket, 83110, Nai Yang, Phuket 83110, Thailand   |  
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Ranked #1 of 5 Hotels in Nai Yang
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“stylish resort, relaxing location”
5 of 5 stars Reviewed November 5, 2013

long flight, latenight arrival...what a joy to arrive at your resort 10mins from leaving Phuket Airport! Indigo Pearl has all the creature comforts and indulgences one desires. The staff very friendly and accommodating. Breakfast was sensational!! On your doorstep is the Nai Yang beach and town itself. The people here warm and friendly. All the usual Thai shops and restaurants, just not so many of each, allowing for a more relaxed atmosphere. Ate on the beach most nights with our feet in the sand...delicious :-))) A wonderful mix of luxury and convenience to ease into our holiday before travelling onwards. Highly recommended!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,409 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (405)
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English first
Lagos, Portugal
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 2, 2013

The Hotel and its setting its absolutely fantastic. Its design and all the history behind it, makes it even more special. All the facilities are outstanding, the rooms are fairly spacious and very confortable. The beach is fantastic and the food is just delicious. Breakfast is a lavish feast. What is missing? Costumer service!!! Honestly, i have never stayed at a 5 star hotel where you need to beg for staff's attention. As a Hotel Manager myself, i would be ashamed of such a team. Apart from the luggage porters and the concierge, nobody seemed to find the time to answer your questions or even listen to you. At breakfast, you better find your own way and get yourself a table because no one will bother to welcome you or find you a table, although there are plenty of staff running arround ( literally). On one occasion, after standing there for more than 10 minutes, we decided to get a table and sat at the first we found. Unfortunatelly, a bird pooped on the table as eventually we got someone to set it for us. Did the waiter think of cleaning it? Not really, its easier to hide it under the napkin you will use. DISGUSTING!! Tryingto speak to someone at the front desk, is almost impossible, as they seem to be more interested in talking to each other than even look at the guests. If eventualy you can get their attention, they won't even look at you when talking. This receptionist, Jen, wouldn't even take her eyes off the computer screen while asked questions and kept talking to the colleague next to her...UNBELIEVABLE!!! As i said before, the exceptions are the Concierge and the luggage porters who are always willing to help and with a friendly smile on. Apart from them, the costumer service is just ridiculous!! You are not a five star hotel just by not allowing flip flops in the restaurant. Service excellence is much more than that and should start at your employees, specially front office!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelona
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2013

It's an excellent hotel. The design is superb. The rooms are very big and very nice. The breakfast is amazing, lot of home made food. There are different pools really nice. We use to travel a lot and we loved the hotel.

Stayed August 2013, traveled with family
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Orange Beach, Alabama
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 31, 2013

We stayed at Indigo Pearl for 5 wonderful nights. We had arranged for transportation from the airport to the hotel and they were waiting for us and took us directly to the hotel. We were upgraded and the room was large and very nicely furnished. A very relaxing stay. Greats pools and great access to the private beach. We ate at the restaurant Rivet and it was one of the best meals we have ever had at a resort. My husband tried the tasting menu and I had a great shrimp dish. The pool restaurant was very good also.

Room Tip: Select a room on the first floor, this hotel does not have elevators.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tarneit, Australia
2 reviews
5 of 5 stars Reviewed October 29, 2013

We stayed at Indigo Pearl for our honeymoon (Oct 13). We were met at the entrance by smiling staff who were happy to help with anything that was needed. Welcomed with a cold drinks and freezing facecloths to cool us down. Our room was upgraded and was fantastic. The room (D-Buk Suite) was cool and spacious. The bed was amazing. Plenty of pillows which were soft and comfy. Had a great nights sleep very night. I loved the tin mine décor. Very well thought out and imaginative and you definitely won't had to fight for mirror space. The room came with a conversion power adapter, so there is no need to buy one. Additional adapters were available from reception. More than enough bottles of water were provided to the room for drinking and brushing our teeth. As it was our honeymoon, we received a bottle of sparkling wine, heart shaped chocolate cakes and a fruit bowl.

The resort setting is beautiful. So lush and green. We loved that 2 of the 3 pools were adult only pools, one with a bar. No need to take a towel, they are all provided. There are towel booths at each pool and if you go the Beach Bar, they have towels there as well. We were even able to order 2 towels for our speed boat trip to Phi Phi Island.

We ate at the Rivet Restaurant which was a little expensive but well worth it. The Chef came out for a chat and gave us some great info about the area. Buffet breakfasts are in the Tin Mine with plenty on offer to cover all tastes. Dinner at Tin Mine was also good. I found the Monday night Asian Fusion buffet a bit ordinary though. It was the only so-so meal that we had there.

The Concierge staff were awesome. Our favourite was Elle, nothing was too much trouble for her. She booked all our tours for us, even those not offered by Indigo Pearl, which made it so much easier for us considering language barriers. Some tours were able to be charged back to the room. Most of our tours were around or leaving from the Phuket Town area which was only an hour drive. This just means that you have to get up a bit earlier to meet your transfer which wasn't really a problem as it allowed us to see a bit more of the Island. Most tour operators will provided transfers for a reasonable cost.

Access to free unlimited Wi-Fi was provided but connection was sometimes an issue.

We thoroughly enjoyed our stay here and tried to extend our time but they were booked out. We will stay there again.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong, China
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2013

It was my first time staying at Indigo Pearl. I didn't know what to expect. What I knew I wanted was a to spend the next few days peacefully, comfortably - simply to take my mind off HK and work, and to relax. I got that and much more from Indigo Pearl.

We were greeted at the airport by the resort's staff. Friendly, warm and on time. It was a swift 5 min ride from the airport to the resort. I was pleased. We were given some refreshments while waiting for our rooms. To our delight, we were upgraded to the Private Pool Villa! i have to commend the management for their attentiveness to have both Thailand and English speaking staff at the resort. It was most helpful.

Our butler waited for us at the villa. Gave us a short and pleasant tour of the place.

The villa was split into two houses. One consists of the living and dining room, a private room for massages, sauna and steam rooms. The other house was the bedroom, equipped with a shower room, an outdoor rain shower, and an indoor jacuzzi. Housekeeping was great - both houses were clean and orderly at all times.

We had different sun beds around the villa. So my friends and I were able to tan together when we wanted to, and have our own privacy at other times. The pool was of a decent size. It could also be turned into an outdoor jacuzzi pool.

In-room dining was fast and efficient, and inexpensive. The buffet breakfast had a wide variety of local cuisine and international selections. When we didn't want to eat at the resort, we simply head to the beach and indulged ourselves with inexpensive local cuisine. We were spoilt for choice at the beach too.

Overall, the experience was beyond excellent. Staff were well trained and genuine - much, much better than big city hotels who boast first-class service. I've never been disappointed with the warm and wonderful Thai hospitality. I would certainly return to Indigo Pearl - it's a true getaway.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karratha
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 28, 2013 via mobile

We arrived very early hours of the morning and was very surprised at the establishment as this was a stop over. Was very clean and elegant. Check in was easy staff extremely friendly and let us have an extra late check out which we then asked for an extension 2hours on top which was no trouble. Happy with the location next to the beach. Nice and quiet. Breakfast was top shelf had many dishes from normal buffet to Asian buffet and a sweets section with a donut maker. Very impressive. Rooms very clean and spacious and the bathroom was huge with 3 different showers. Very happy with this resort.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Indigo Pearl

Address: Nai Yang Beach & National Park, Phuket, 83110, Nai Yang, Phuket 83110, Thailand
Location: Thailand > Phuket > Nai Yang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Nai Yang
#1 On the Beach Hotel in Nai Yang
#1 Spa Hotel in Nai Yang
#1 Top resorts Hotel in Nai Yang
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Indigo Pearl 5*
Number of rooms: 177
Official Description (provided by the hotel):
Style and distinction - Historic detail fuses with chic industrial elegance. A 5 Star Luxury Design Resort touching Nai Yang Beach, Phuket. The Indigo Pearl resort experience is an encounter with Phuket's collective imagination - a gathering of intriguing details, re-envisioned through imaginative design. Architecture inspired by Phuket's tin mining past. The hotel decor evokes a Thai factory of a century ago. A landscape overflowing with surprises: the postmodern transformation of a mature plantation, spiced with modern sculpture and found industrial art. Luxury, comfort and service surpasses expectations. ... more   less 
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Also Known As:
Indigo Pearl Nai Yang
Indigo Pearl Phuket/Nai Yang

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