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“VERY DIFFERENT” 5 of 5 stars
Review of Indigo Pearl

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Indigo Pearl
5.0 of 5 Resort   |   Nai Yang Beach & National PA, Phuket, 83110, Nai Yang, Phuket 83110, Thailand   |  
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Ranked #1 of 5 hotels in Nai Yang
BRISBANE, AUSTRALIA
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“VERY DIFFERENT”
5 of 5 stars Reviewed November 15, 2012

Our arrival was at midnight but it didn't matter to the staff. They collected us from the airport and checked us in very quickly. Breakfast is the best spread I have ever seen. So much choice and the coffee was lovely. Not always the case in hotels. The room we had a Pearl Suite was on the top floor on an end so we had side window views out over one of the adult pools. The bed was so comfortable I didn't want to get up.It is a bit of a walk to the restaurant but we found it fine meandering through the beautiful grounds. Lovely beach and a great walk. We found some lovely eating places along the beach which served fantastic food and drinks at very cheap prices. A meal for 2 with cocktails was about AUD30.00. We also found a great massage shop where we had our daily massages and they also ran a taxi service and took us to Phuket for shopping and waited for us. For my birthday we had dinner in the restaurant and it was fantastic.
At the end of dinner they brought out a Birthday Cake for me. Loved all the experiences and the spa was the best. We will return and tell our friends this is the place for a relaxing holiday. We stayed 5 nights and it was amazing.

Room Tip: An end room had more windows with views and natural light.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (383)
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Cochem, Germany
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 13, 2012

What a nice hotel. very chick and modern. Great staff and beautiful interior. Only the rates are a little pricey, but it is one of the nicest hotel I have ever stayed. The breakfast was very good with plenty of fruits. We will return for sure :-)

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Adelaide, Australia
Top Contributor
56 reviews 56 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed November 13, 2012

Arrival -
We arrived at the Indigo Pearl, sadly our room was not yet ready but we were told that we were upgraded! What a plus! We were given some information about the hotel and given a small map of it!! (so far this has been the biggest resort we have ever stayed in!!). We took this opportunity to wander around the resort. The tin mine theme is everywhere, its nice to see a resort that actually has the theme through out instead of little patches here and there.
On our first stroll around the resort We found 2 out of the 3 pools. We found the entrance to the beach where we decided to stop and have a yummy smoothie. The staff also brought around small ice blocks to offer each person, I thought this was a really lovely touch as it was so hot!!

We headed back to reception at 2:30pm, our room was ready so they had a butler meet us at reception and take us to the room (I thought that maybe the porters were busy or that they have a butler to show all rooms).

Room –
We arrived outside these double steel doors and the butler got out a little remote control and opened the doors into what we figured was the fenced off area where the private pool villas are…. We walked in and saw 2 buildings, wondering which one was our room…. The butler said “okay let me show you around the villa”.
He turned right and headed to the first building. In this building, It had a very large lounge room and dining area and small bathroom, he led us to a small room on the side (which I thought would be our bedroom) but it was actually an in room spa!! Including 2 massage beds a steam room and a sauna. He then led us out to the pool area and we came to the realisation that these 2 buildings and pool was ours! The pool was pretty big (10m) with 2 seating areas built into the pool with water jets and a deck with 2 sun lounges to relax on. We walked back towards the first building past 3 large sun lounges (in case the ones by the pool didn’t satisfy!). We walked into the other building, this held our bedroom and bathroom and a very large round bath! Outside was an outdoor shower! There is an indoor shower and 2 toilets (we joked they were a “His and Hers”).

As I mentioned before, the tin mine theme is throughout the hotel and the room, right down to the toilet roll, made in the shape of a giant bolt! The art work in the room and by the pool was made out of nuts and bolts and was amazing.
As we were there celebrating a special occasion, the hotel left us a bottle of champagne and 2 chocolate heart cakes (yum!!). Which was enjoyed while sitting in the pool. “Living the life!!”


Service –
The service was impeccable no matter where we went!
Little things like Ice cream on the beach really adds to the whole experience.

We noticed that room service is delivered by bike(no surprise seeing as the resort is so huge)! Those poor staff members, having to balance the tray on one hand while steering the bike with the other, and they still have such grace! Well done!


Pool –
The hotel has a family pool, a pool for over 14s and a pool for over 16s with a bar you can swim up to. We didn’t really go and hang out at these pools as we had our own amazing pool area.

Food –

Black Ginger -
We had dinner at Black Ginger, which I had booked a few months in advance as it looked amazing and books up pretty quickly. To get to the restaurant, you need to get on a small “person powered” raft, which is pulled across a small lake to the restaurant. Crazy little things like this make it something different and special, something that you will not forget.

The menus are very cool, a Thai style honeycomb pattern. The food was Thai (of course..). You could choose from a set menu or al a carte. While the set menu sounded yummy, I didn’t have a huge appetite. We made our order and took in the atmosphere, there was an incredible chandelier hanging from the roof. The section we were in only had about 10 tables, we thought that was pretty small. When I went to the bathroom (which is incredible! The most beautiful blue (and shiny) tiles everywhere!) I saw a very large room, similar to ours. I’m glad we got the smaller room it was much more romantic and intimate.

The food was delicious and the service was fantastic.

Tim Mine –

We went to breakfast at Tin Mine restaurant. Another experience for us! Being such a huge resort the breakfast was also huge! There is anything and everything you can think of to have for breakfast. The ‘tin mine” theme is obviously carried out through the restaurant, cool old looking tables, industrial looking seats and the knives, forks and spoons are finished in the shape of a wrench.

Other outlets -
We decided to try out the “Tin Syndicate”. They mainly had Italian food, pizza, pasta, bruchetta etc, it was very yummy! The tin syndicate is once again decorated in the tin mining theme. You really have to go there to understand what I mean. We went for a wander after dinner and have another drink at Rebar (bar). The architecture and décor of this hotel is amazing!


Spa –
We didn’t experience Coqoon, very much wanted to try the “Nest”.. maybe next time!

We had a Thai massage in our in room spa! Before the massage we were given a drink while we filled out the typical paperwork, asking questions such as if we had any sore or painful areas etc. The massage was amazing, we felt light as a feather and very relaxed after that! Once the massage was one we were given a ginger and honey tea and some fruit to have while we relaxed. The therapists were both very professional and friendly and I cannot recommend the Thai massage enough.



Location –
The hotel is located very close to Nai Yang beach. Not that we wanted to leave the hotel because is so much to do there!
There are small markets and shops along the road (next to the beach) there are also many restaurants and massage places. It’s a lovely location, very quiet compared to Patong, I don’t think that’s a bad thing!
Otherwise you can relax at the beach bar and watch planes coming in for landing or a gorgeous sunset!
We went for a walk up the abandoned hotel at the other end of the beach, we went around the corner and got to experience a really lovely sunset. Its such a lovely area. (please note.. if you do go for a walk around the corner from the abandoned hotel to watch the sunset, the tidy does come in a bit and the small rivers you walk through on your way there become fairly large with a pulling type current)

Staff worth special mention –
The lovely staff at the front desk who checked us in. The people who decided to give us the upgrade, thank you so much! We were so blessed to be treated with such kindness!

Mo & Pon butlers, we only met Mo once but Pon was always there to help us, he assisted us with making a last minute booking for an in room massage. He assisted us with other little things here and there. Thank you so much!

Ging & Mon – the massage therapists – THANK YOU!! Such amazing massages!

General Summary –

We had an amazing time at the hotel. They gave us a 2pm check out so that we could make the most of our amazing villa!

We only had one issue - The hotel offered a free “try to dive” at the diving centre. We tried calling but couldn’t get anyone so we decided to walk down and see if we could book in. As my husband is already a certified diver, I wanted to give it a shot. The person manning the desk didn’t speak very good English, but after a difficult conversation I was able to be booked in for 2:30. We arrived at the dive centre at 2:30 where there was a European guy manning the desk. He was so rude and said they were over booked! All he said was “well we already have 5 people booked in so…” we explained to him that I was booked in but he really didn’t say anything and offered no other alternative. It was very disappointing and absolutely appalling customer service. Once we got back to our room I called and spoke to Julian the duty manager. She was so sorry about the experience and was shocked by the service. She explained that the dive centre wasn’t anything at all to do with the hotel, they simply rented the space from the hotel. She said that they had received many complaints about the dive shop and that their contract was coming to an end with no chance of renewal. She was fantastic and handled the situation really well.

Future readers - Please contact me if you have any questions about my review or about the rest of our stay in Thailand, ill be happy to help where I can :)

Room Tip: One of the Pool villas - newly built!! Amazing
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelly Beach, Australia
1 review
4 of 5 stars Reviewed November 13, 2012

Just completed five wonderful days at Indigo Pearl Resort on Phuket Island. The staff were amazing and we felt totally pampered. We were sorry to leave so soon, could have had ten days no problem - lots to see and do in and around the resort.

Room Tip: If you can afford - try the villas
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 12, 2012

From the minute we stepped into Phuket's arrival lounge to be greeted by 2 representatives from The Indigo Pearl we knew we were onto something special. We organised the VIP transfer so were whisked through immigration like VIP's into an air conditioned limo for the transfer to the hotel. It was the best way to start our holiday. We were upgraded to a D Buk suite on arrival which was fabulous. The pools, restaurants and staff are all fantastic. Stayed 3 nights and will always start out Phuket adventures this way in the future.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kata Beach, Thailand
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 12, 2012

Firstly, if your looking for a chic, beautifully presented resort with impeccable rooms and grounds (within the resort) look no further you have found Indigo Pearl. You could easily bunk down within the perimeters of the resort for days without the need to venture to the beach and village beachside as everything apart from cheap shopping is catered for. The only big let down that would preclude a return to this lovely resort is the state of the village and beach. This is a National Park and should be the responsibility of the Government to maintain you would think. litter of all sorts is piled along the beach verge making it very unromantic and unsightly. We stayed in Kata and Patong (yes even Patong) was much cleaner than Nai Yang....Indigo Pearl are big supporters of the orphanage (Phuket Sunshine Village), it would be wonderful if they and the other big operators got behind a big clean up of the beach...

Room Tip: Premium Pearl Suites are just fab, pays for the upgrade...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 12, 2012

Upon our arrival at the Indigo Pearl we were knackered after a very long flight so walking into the pearl pool suites was a walk into heaven. The big bed was inviting and the pillows and white sheets clean and comfortable.

Having an en suite pool and a bathtub out side in the sun was just lovely and there was plenty of privacy. We opted to have dinner at the hotel and ordered room service. The food was delicious and very authentically thai. Watch out for the large serving sizes for the appetizers. They go a long way and the curries are rich and spicy.

The pool at the hotel is not one to miss. Incredibly relaxing and the little jacuzzi's located within it are a treat.

All in all a very good experience in Phuket and a great first welcome into the country.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Indigo Pearl

Address: Nai Yang Beach & National PA, Phuket, 83110, Nai Yang, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Nai Yang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Nai Yang
#1 Top resorts Hotel in Nai Yang
#1 On the Beach Hotel in Nai Yang
#1 Luxury Hotel in Nai Yang
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Indigo Pearl 5*
Official Description (provided by the hotel):
Style and distinction - Historic detail fuses with chic industrial elegance. A 5 Star Luxury Design Resort touching Nai Yang Beach, Phuket. The Indigo Pearl resort experience is an encounter with Phuket's collective imagination - a gathering of intriguing details, re-envisioned through imaginative design. Architecture inspired by Phuket's tin mining past. The hotel decor evokes a Thai factory of a century ago. A landscape overflowing with surprises: the postmodern transformation of a mature plantation, spiced with modern sculpture and found industrial art. Luxury, comfort and service surpasses expectations. ... more   less 
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Also Known As:
Indigo Pearl Nai Yang
Indigo Pearl Phuket/Nai Yang

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