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“Pure serenity” 5 of 5 stars
Review of Indigo Pearl

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Indigo Pearl
5.0 of 5 Resort   |   Nai Yang Beach & National Park, Phuket, 83110, Nai Yang, Phuket 83110, Thailand   |  
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Ranked #1 of 5 Hotels in Nai Yang
Oslo, Norway
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
“Pure serenity”
5 of 5 stars Reviewed October 28, 2012

Booked a 112 sqm private pool pavilion. Huge property with 3 pools and nicely kept garden. Close proximity of airport. Far from hustle and bustle. Nai Yang beach right outside separated by a tiny road full of restaurants and small bars. Built on an old tin mine with the remains of machinery found all over the property integrated in to the design of the hotel. Concrete and rusty metal.

Room Tip: Any room on this property is good.
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecOffice, Management at Indigo Pearl, responded to this review, October 30, 2012
Dear PMEkeiehen,

Thank you for your review and pleased to read you enjoyed the quite and peaceful nature of our resort. Looking forward to welcoming you again. Kind Regards, Indigo Pearl team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,513 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (431)
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English first
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 28, 2012

Our family spent 10 days at the Pearl in October 2012, if was referred to us by friends. Every once in a while you have a holiday that is flawless; this was our experience at Indigo Pearl. The hotel has a 'tin mining' theme which is carried out really well. Some of the highlights, service by the pool, the staff provide ice water, banana leaves with fresh fruit, a sun bloc butler, and anything else you want, you just have to ask. The hotel has access to a beach where there are numerous local restaurants, really good value food from the local community.

We stayed in a pool pavilion room which is highly recommended, the extra space and pool to have a dip in at night is great. We did the Moos kitchen cooking class, well worth it, it was a lot of fun, you’re the interaction with the staff was great. This hotel really knows how to look after its guests, well that was what we found anyway.

There were two dining experiences I cannot recommend highly enough, firstly the Sunday Brunch, this was an experience to be believed, just awesome, super fresh seafood, steak how you want it, it just goes on, there was even a massive tuna for sashimi available. The other experience was Black Ginger on the Friday night where you can taste all of the best the hotel has to offer, that was a real experience and you felt as if you were special. The chef goes through the entire range of foods explaining what they are as they are freshly prepared for you.
Even after we left, I received an email form guest relations and then another one from the general manager. I cannot recommend them highly enough, you won’t be disappointed.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecOffice, Management at Indigo Pearl, responded to this review, October 30, 2012
Dear Roxy,

Thank you for your great review, pleased to read you had a great stay with us and enjoyed our various offerings, looking forward to welcoming you again. Kind Regards, Indigo Pearl team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 27, 2012 via mobile

This is one of the most spectacular places we have stayed at. The resort decor is authentic and elegant whilst keeping with its tin manufacturing heritage. We were a honeymoon couple so they upgraded our room and had gorgeous gifts everyday. The massage therapy was one of the best and overall each staff member were attentive, polite and so welcoming. The themed restaurants were each so unique and loved the barge transfer to Black Ginger. They had great facilities and beach was only 5 minute walk. Was glad to stay here as it offered a more relaxed environment than Central Phuket and was easy 10-15 min transfer to Phuket airport. A place we highly recommend and would definitely visit again if we have the opportunity.

Stayed August 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 27, 2012

What an amazing hotel!! It was our second stay at Indigo Pearl and it didnt disappoint. All the staff where exceptional and nothing was too much trouble. We actually booked a pool pavilion room for our 11 night stay, but upon our arrival we where upgraded to one of the pearl suites due to some water damage to our room (due to monsoon season). What a treat!! the room was absolutely superb, and was a big highlight of the trip.

Would strongly recommend doing the Thai Cooking Classes at "Moo's Kitchen". The class was run by Chef Ann and her staff who where an absolute delight, truely a very memorable part of our trip.

Thanks Indigo Pearl, we will be back.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 26, 2012

From the moment we arrived the service has been amazing! The resort is like paradise nice tranquil but enough things to do. The little village behind has some great restaurants and bars as well as private beach for indigo pearl patrons. If your after a party resort this is not it. Perfect for honeymooners couples and family's, we stayed in a private pool pavilion and was blown away by the room. Worth the stay

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 25, 2012

The resort is beautiful. Gorgeous pools - 2 of which are for adults only, one has a swim up bar with music and the other is very quiet and relaxing. The grounds were beautiful - very zen! On our arrival we were upgraded to a fabulous suite with a huge terrace over looking the resort complete with jacuzzi and a sauna! Amazing. The resort itself is beautiful our room was so lovely that we ordered very reasonable and tasty room service a couple of evenings rather than venture out. It is also about 10 mins from the airport so if you are looking for a quick break somewhere without a long transfer this is a great option (no airport noise).

The beach is not the best Thailand has to offer - we mainly stuck to the resort. But the pools were so lovely that was not a problem.

On the negative side the staff were not great, check in was dealt with very well but check out was slow especially as we were paying cash for the room charges alone - staff answering the phone and dealing with others while checking us out. In the Tin Mine restaurant, service was very mixed, there were lots of staff around but it still took ages to order and get food. Breakfast was very average. There was also a lack of staff taking orders round the pool so you had to go and find someone if you wanted food or drink round the pool. Staff were friendly and polite. Not exactly bad service but not great either.

Overall, the Indigo Pearl was a great choice for a short break.

Room Tip: Ask for a room by the adult pool and on the upper floor.
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecOffice, Management at Indigo Pearl, responded to this review, October 30, 2012
Dear UKtravellergirl,

Thank you for your review and the acknowledgement of our resort, pleased to note you enjoyed your short stay with us. Your points duly noted on our service and most certainly this will be reviewed and improved on. Kind Regards, Indigo Pearl team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2012

Wow pretty shocked to read the warning review, I have nothing but praise for the Indigo pearl, from the time we walked into the main loby, stunning by the way to the moment we left we had nothing but great prompt service always with a smile, not only the Indigo's staff but the Tai people are so friendly, peaceful and willing to help. From our first encounter with a beautiful Tai girl waiting for us at the airport who promptly hailed our van over, the van was luxurious and cool and smelt wonderful with cool face cloths and cold water. Our room was fantastic, a family suite more than adiquate for us and our two children, It smelt glorious with two oil burners on the go. I fell in love with the Champaka fragrance and bought many products from there well stocked gorgeous store. As a family we mostly ate at the Tin mine the food was fantastic and very well priced, room service was prompt and efficient. Our maid was wonderful she made us feel welcome and pampered our room was always spotles and tidy and smelt wonderful. the Grounds at the Indigo Pearl are so pretty I saw many gardners tending to the lovely gardens. The pool staff were great. The spa fantastic so werth it, we had two lovely ladies tend us in the nest ( i want to live in the nest so cute) one girl spoke english so fluently we had a lovely conversation after our treatment. Our kids absolutely loved the pool and made friends there. Yes the hotel grounds dont go right onto the beach but we found the little village lovely and quiet fasinating and relaxing. everyone was freindly and helpful and the traffic was very aware of tourists walking around and careful. Yes there is some litter around and some not so great smells but that is how it is all over the island. I found the people make a great effort to try keep things clean and tidy. Our tour kiosk was great a fantastic couple wish I could remember names, as you come down the path they are over the little road to the right about 100m so friendly and great prices. The Indigo is about 1hr from Patong Beach so had to pay taxis and long drives but we loved returning to our gorgeous quiet and peaceful resort.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Indigo Pearl

Address: Nai Yang Beach & National Park, Phuket, 83110, Nai Yang, Phuket 83110, Thailand
Location: Thailand > Phuket > Nai Yang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Nai Yang
#1 Spa Hotel in Nai Yang
#1 On the Beach Hotel in Nai Yang
#1 Top resorts Hotel in Nai Yang
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Indigo Pearl 5*
Number of rooms: 177
Official Description (provided by the hotel):
Style and distinction - Historic detail fuses with chic industrial elegance. A 5 Star Luxury Design Resort touching Nai Yang Beach, Phuket. The Indigo Pearl resort experience is an encounter with Phuket's collective imagination - a gathering of intriguing details, re-envisioned through imaginative design. Architecture inspired by Phuket's tin mining past. The hotel decor evokes a Thai factory of a century ago. A landscape overflowing with surprises: the postmodern transformation of a mature plantation, spiced with modern sculpture and found industrial art. Luxury, comfort and service surpasses expectations. ... more   less 
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Also Known As:
Indigo Pearl Nai Yang
Indigo Pearl Phuket/Nai Yang

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