We had a group of 10 staying at the Indigo Pearl for my birthday. The entire hotel had been designed with the tin mining history in mind with funky metal artwork and a hark back to Thailand's little known industrial history. They had clearly taken the time to think through the design of both the rooms and all common areas and the hotel looked great. We did find it a little hard to navigate through all the different building blocks and the seemingly random room numbering. Some better signage wouldn't go astray. Nai Yang itself is about 5 mins drive from the airport, which is convenient. Although it is about 40 mins from the Phuket markets, elephants and Patong. This wasn't a problem for us though as we wanted to relax by the pool for most of our trip. It also made the trip to the airport stress free, and cheap at only 200 baht. There were plenty of restaurants and some shops/ massage places/ tailors (we recommend Williams) by the beach.
Our room was very spacious with a very comfortable, but slightly too short, bed. The mattress topper was ideal and it felt like sleeping on a cloud! We also had a separate room for our cases and safe which was a nice touch. We had an issue with our tv where it kept turning off and they replaced it immediately. The bathroom had a big bathtub, huge shower with two shower heads, separate toilet and double sink - with the same funky design that was seen throughout the hotel. My only complaints would be the lack of hot water at times (shaving with cold water at 6am before a boat trip is not much fun) and the use of curtains instead of doors in the bathroom and toilet.
We loved the adult pool with pool bar, it is part of the reason we chose this hotel. The larger kids pool looked great but there were quite a few kids playing so the quieter adult pools were ideal. I have to say that the cocktails seemed hit and miss and were mostly full of ice so a little disappointing.
We tried several of the hotel restaurants. Tongha Syndicate was quite casual with a pool table and great simple food. The room service was great, I accidentally ordered the wrong thing (spicy fried rice instead of normal) and they replaced it for free and apologised - even though I'd just ordered the wrong thing. Our favourite from the pool bar was the hot chips, we ate them almost every day! Breakfast was a really well made buffet. Friendly staff seated us each day and on offer was a wide range of thai food, including pork buns, cereals, breads, pastries, hot breakfast including eggs and made to order ommelette and pancakes/ waffles cooked fresh each 1/2 hour or so. The tea was a little overbrewed but you could purchase freshly made tea or coffee if you preferred. All 10 of us ate at their beach restaurant, Cotomer, for my birthday dinner, and they made an effort to ensure we were all catered to and even brought me a birthday cake. We dined at Black ginger on our last nigth there and it was a stand out. The moat to take you there is quite cool, staff very friendly and the food was fantastic. Overall the restaurants, apart from Black Ginger, didn't have that many vege options but otherwise the choice was good.
All staff here were all incredibly friendly and eager to please. When we gave advanced notice they were fantastic at organising vegetarian food for two of our guests, after some problems with that on the first night. They also booked us taxis several times without any issues. We had a little trouble communicating at times but staff remained friendly and there was a French concierge on hand which also helped.
We would recommend this hotel and look forward to coming back again one day.